Manager Quality Assurance

P. Rex Primm

**** ***** ***** ***** ● Metamora, IL 61548

309-***-**** ● *******@*****.***

EXECUTIVE SUMMARY

Multifaceted and highly motivated logistics, transportation and inventory management professional offering over 25 years of problem-solving, organizational and computer skills, complimented by proven skill to significantly enhance corporate objectives, troubleshoot problems and build relationships with co-workers, management and customers by utilizing the following areas of expertise:

Operations Management

Dispatch Services

Strategic Planning / Research

Personnel Management

Human Resources

Scheduling

Training / Instruction

Customer Service

Transportation Management

Database Management

MANAGEMENT PROFILE

Methodology:

Self directed and decisive transportation manager known for flexibility and adaptability

Analytical and decisive professional that emphasizes unity of purpose and innovative thinking

Dedicated and supportive team player; holds personal integrity to the highest standards

Tireless worker that is dedicated to quality assurance and attainment of all business objectives

Results:

Streamlined processes and attained the lowest Terminal operating ratio in the company while at Preston Trucking

Assessed logistics and transportation needs and created a new flatbed backhaul operation while at AirLand

Negotiated contracts to attain the lowest rates possible while not sacrificing quality as part of the new flatbed backhaul operation

Evaluated manpower needs and expedited hiring processes to meet all staffing needs and a new shift start-up deadline while at Estes Express

EMPLOYMENT HISTORY

Terminal Manager 04/2002 – 04/2011

Estes Express, Normal, IL

Job Summary: Reviewed and prioritized staffing needs, oversaw hiring processes and held responsibility for an 80 employee, 24-hour city, road and hub operation.

Recruited, interviewed, hired, managed and supported staff

Administrated budgets and managed all procurement and maintenance processes, including scheduling preventative maintenance according to internal schedules

Trained staff in Hazardous Materials (HAZMAT) handling / transport and Safety processes

Tracked fuel use and ensured that all allocated amounts met compliance with company standards and regulations

Achievements:

Maintained under 20% break-bulk goal at 12 – 13%

Streamlined schedules, routes and maintenance routines to exceed daily efficiency goals of 75% by attaining 78%

Met the accessorial revenue goal of 1.5% of revenue

P. Rex Primm Page Two

Terminal Manager 03/1999 – 04/2002

Lakeville Motor Express, Clinton, IL

Job Summary: Developed and implemented human resources programs; oversaw equipment, maintenance, procurement and quality assurance processes.

Managed the dispatch desk and allocated resources according to customer needs; interacted with customers and communicated company goals and addressed customer needs / problems in a prompt and timely manner

Evaluated transportation needs and developed city routes to maximize efficiency and quality; administrated building and ground maintenance routines

Achievements:

Oversaw the expansion from five to seven drivers

Streamlined processes and enforced quality standards to attain a 98% on-time service standards

Operations Manager 1996 – 1998

Airland Transport, IL

Job Summary: Managed 50 drivers and oversaw all dispatch operations.

Set rates, prices and schedules for customers; monitored JIT shipments to multiple Caterpillar locations

Troubleshot route and freight issues in order to meet all customer needs

OTHER EMPLOYMENT:

1993 – 1996, The Federal Companies, East Peoria, IL, Long Haul Dispatcher

1992 – 1993, Joliff Transportation, East Peoria, IL, Assistant Operations Manager

1986 – 1992, Preston Trucking Company, East Peoria, IL, Terminal Manager

EDUCATION:

BA, Business Administration, William Jewell College, Liberty, MO, 1975

AA, Business Administration, Missouri Baptist College, Hannibal, MO, 1973

SPECIALIZED TRAINING:

Performance Improvement Seminar

Haz Mat Training

Dale Carnegie Course

Drug and Alcohol Awareness Training

AS400 Computer Experience

TECHNICAL PROFICIENCIES

Microsoft Office: Word, Excel

Internet Explorer

Windows

Contact this candidate