Ron Moore
Resume:
Summary Of Qualifications
• Over ** years of customer service experience • Strong written and oral communication skills
• Provide excellent customer service • Enthusiastic, outgoing, and friendly personality
• Work well independently and in team environment• Able to follow instructions and prioritize
• Strong mechanical aptitude • Proficient with Microsoft Outlook, Word, and Excel• Computer desktop support • Perform PC upgrades and repairs• Perform PC software upgrades • Hardware troubleshooting • Software troubleshooting• Printer Troubleshooting• Firm understanding of cabling standards and specifications• Install and troubleshoot computer peripheral devices• Install and solder circuit board components
Professional Experience
Staff Engineer - May 2007 – January 2009
Weintraub Telecommunications 1002 West Ninth Street King of Prussia Pennsylvania 19406
Installation repair and troubleshooting of CATV and Broadcast Digital and Analog Delivery systems including Terayon CP7600, Harmonic NMX, Harmonic NSG, Terayon DM6400 and Vecima VComm Edge Decoders.
Team leader for the repair and field replacement of over 5000 Terayon CP7600 digital to analog decoders, across the US and Canada.
IT Specialist / Field Technician - March 2004 – Jan 2007
Comcast Spotlight Richmond, VA.
Maintain and install Cable TV Analog and Digital AD Insertion including installation, configuration and management of various hardware and software products. Provided technical support for the Research, Real Estate TV and Production Departments. Verified audio, video quality and timing for all AD Inserted channels. Performed monthly on-call to ensue 24/7 operation of the Ad Insertion system. Encode and upload commercial spots for airing.
Provided desktop support software configuration, PC repairs, network wiring and troubleshooting at 27 locations in Delaware, Maryland and Virginia.
Operations Manager - March 1999 – March 2004
AT&T Media Services, Richmond, VA
Determine need, install and implement new software and hardware systems. Building maintenance, safety manager, computer maintenance, and desktop support and system backups. Serve as a liaison between the system headend and the Advertising Sales office. Maintain all IT connections within Ad Sales, AD production, Y2K Project Manager, Photo Classified and Traffic Manager for the NOVAR billing system. Installed and maintained the following billing and research applications NOVAR, ADTEK 2K, Strata, View and AD Blocks.
Capital budgeting and purchasing.
Manager of the receptionist, traffic and accounting departments.
Systems Engineer - September 1996 – March 1999
R&D Lab (Research & Development Lab Richmond Virginia) MediaOne
Provided a quality testing environment and support infrastructure for all project initiatives. Assist in the development of new standards and procedures for the lifecycle of Business Technology projects. Research and recommend new products, platforms and systems to positively impact the company’s business, monitor and maintain the R&D Lab. Support Year 2000 company readiness.
Installed and configured various types of hardware and software products including, Intel workstations, servers, and NT servers. Lead on Lancity high-speed data project. PC upgrades, repairs installation of network wiring and troubleshooting. Coordinated and oversaw the purchase, replacement and expansion of the Lab’s older nine channel headend with new technology.
System Engineer - July 1990 - September 1996
Continental Cablevision of Virginia / MediaOne, Richmond, Virginia
Supervised one Lab Technician and two Headend technicians. Performed annual employee reviews and annual budgets. Maintain three headends and four hubsites. Maintain thirty-six channels of ad insertion in three locations. Designs install and implement projects to meet CATV system needs. Rebuild, design CATV headends, and install satellite receiving dishes video ciphers and microwave transmitters. Implemented and performed semi-annual FCC testing. Designed and installed Henrico County’s Institutional network. Equipment purchasing, automated tape playback equipment. Implemented and added new core video audio and data services. PC repair and testing. Installation of high-speed data systems in CATV systems. Co-ordinated with departments to see that specific needs are met.
President of the Old Dominion Chapter of the Society of Tele-Communications Engineers.
Vice-President of the Old Dominion Chapter of the Society of Tele- Communications Engineers.
Designed and rebuilt five CATV headends.
Electronics Instructor - March 1984 – July 1996
Richmond Public Schools Richmond Technical Center
AC / DC Electronics Instructor
Headend Technician - June 1988 – July 1990
Continental Cablevision of Virginia
Richmond, Virginia
Maintain three headends and four hubsites. Maintain thirty-six channels of ad insertion in three locations. Rebuild; design CATV headends, install satellite receiving dishes video ciphers and microwave transmitters. Implemented and performed annual FCC testing. Institutional network design, equipment purchasing, automated tape playback equipment. Implemented and added new core video audio and data services. Completed the design and rebuild of five CATV headends.
Other
Computer Werks Inc February 1997 – February 2007
Small Business owner of Computer Werks Inc, provided service, PC support and repairs to computer systems, both to consumers and small businesses.
Education
Maggie L. Walker High School Richmond Virginia1977
Richmond Technical Center Richmond Virginia 1977
United States Air Force Langley AFB Virginia (Secret Clearance) 1977-1981
Electronics Instructor Richmond Technical Center Richmond Virginia 1984 – 1996
National Cable Television Institute - Installer
National Cable Television Institute - Installer Technician
National Cable Television Institute - Service Technician
National Cable Television Institute - System Technician
National Cable Television Institute - CATV Fiber Optics
National Cable Television Institute - Advanced Technician
SCTE Broadband Installer Certification Program – Written
SCTE Broadband Installer Certification Program – Practical Cable Preparations
SCTE Broadband Installer Certification Program – Practical Signal Level Reading
SCTE Category 1 – Signal Processing Centers
SCTE Category 4 – Distribution Systems
SCTE Category 5 – Data Networking and Architecture
SCTE Category 6 – Terminal Devices
References:
Perry MilburnCox
Communications
Hampton Roads Virginia
*******@*******.***
*****.*******@***.***
Jon ************************@******.***
************@*******.***
Senior Staff
EngineerWeintraub Telecommunications
1002 West Ninth Street
King Of Prussia Pennsylvania 19406
Tony Lopez
****.*****@*****.*******.***
Field Operations Manager
Comcast Spotlight
7501 Wisconsin Ave Suite 650
Bethesda MD 208*****-***-****
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