IT Specialist

Sheron K Brown

* *** ***** **** *****: 978-***-****

Lunenburg, MA Cell: 978-***-****

************@*******.***

Profile

Data Protection specialist with 10+ years demonstrated success providing Tier 1,2, and 3 infrastructure support, data center design, relocation, and hardware implementation for enterprise level accounts. Professional expertise includes Veritas Netbackup Administration, disaster recovery planning and information protection analysis. Willing and able to learn new systems and adapt with changing corporate environments. .

Core Qualifications

● Excellent problem-solving abilities

● Strong analytical skills

● Hands-on and proactive

● Ability to work well within teams and foster teamwork

● Hardware experience: HP blade centers, IBM xSeries, Dell PowerEdge, HP Tape Libraries

● On-Call, Blackberry experience

Technical Skills

Skills Experience Total Years Last Used

Veritas Netbackup 7x Administrator 5 2010

Symantec Backup Exec Administrator 4 2010

BrightStor/ArcServe Administrator 7 2010

Professional Experience

Systems Administrator, 03/2010 - 08/2010

Genzyme Corporation – Framingham, MA

● Led data migration effort to convert 3 remote sites utilizing Symantec Backup Exec to Veritas Netbackup 7.0

● Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.

● Provided documentation on start-up, shut down and first level troubleshooting of backup processes to Network Operations Center.

● Ensured system and data availability and integrity through preventative maintenance and upgrades.

Supervisor Technical Operations Team, 03/2009 - 03/2010

● Supervise The Computer Operators Team which provides 24/7 on-call hands on support for all Genzyme data centers and domestic remote sites.

● Single-handedly developed process to improve data protection and communication between remote site accounts and Iron Mountain for offsite records retention.

● Worked with clients to analyze data protection needs and installed appropriate solutions within each organization's budget.

● Designed and implemented new windows server standards for core business services.

Associate IT Technologist/Netbackup Administrator, 03/2007 - 03/2009

● Implemented company policies, technical procedures and standards for preserving the integrity and

security of data, reports and access.

● Responsible for leading and managing 4 person computer operators team which provided 24/7 hands on support for data recovery, and server administration.

● Served as corporate liaison with Iron Mountain for tape management issues.

IT Technologist , 03/2004 - 03/2007

● Served as media management expert, providing backup support for entire organization.

● Developed and implemented SOP's based on SOX regulations and other governing bodies to maintain compliance.

● Troubleshooted and resolved backup and Windows OS issues escalated from customer support and other departments with a 100% success rate.

Data Center Operator/IT Technologist Associate I, 05/2001 - 03/2004

● Developed and maintained accurate Visio diagrams to provide management with proper understanding of organizational needs.

● Designed, documented and executed appropriate Standard Operating Procedures for compliance regulations.

● Provide Tier 3 24/7 on-call infrastructure support for tape libraries, tape drives, servers and system backups.

Tape Operator, 12/2000 - 05/2001

● Served as backup tape operator, providing backup media support for entire organization.

● Prepared and processed media for offsite retention.

Assistant Teacher/Clinician, 08/1999 - 08/2000

Y.O.U. Inc

● Taught Culinary Arts, Beginning Drawing, and Advanced Drawing

● Management of Food Budget Accountant Kitchen Inventory

● Organization and Implementation of A.C.E. / Crisis Intervention

Residential Staff II, 10/1996 - 09/1999

S.C.C.R.I. – Sturbridge, MA

● Assisted with the daily activities of developmentally delayed adults

● 1-1 overnight fishing trips

● Management of house account

Administrative Assistant, 08/1997 - 08/1999

Y.O.U. Inc Commonworks – Worcester, MA

● Direct liaison between Options Healthcare and Y.O.U., Inc. Providers

● AR's, AP's. Provider Inquiries, Third Party Billing, Conflict Resolution

● Proficient use of Rally AS/400 Systems along with Microsoft Office

Education

2012 Quinsigamond Community College – Worcester, Ma

Associates Degree Business Administration

Interests

Professional Bass Fishing, Basketball, Community Outreach Programs

Contact this candidate