Project Customer Service
Resume:
BILALUDDIN MOHAMMED
Chicago, IL 60645 **************@*****.***
OBJECTIVE
To improve and manage an organization’s performance and to generate positive results by applying my knowledge, skills, and abilities
EDUCATION
Bradley University, Peoria, IL
¬Bachelor in Business Management and Administration, May, 2012
• Foreign Languages Fluent in: English, Hindi, Urdu, Arabic and Guajarati
EXPERIENCE
Technical Qualifications:
Operating System: Windows NT, Win 2000/98/95/XP/Vista
Network: LAN, TCP/IP, Hubs, switches & routers
Applications/ Tools: Microsoft Office Suite 97/2000/XP/2003/2007, Word Perfect 98/2000, SAP Security versions 6.0, 4.5B. 4.6C, and 4.7, MS Word, MS Excel, MS PowerPoint, SMART TERMS, LAWSON, STAR, MISY, MS Office Apps, Web Browser, and Windows Operating System.
Browser: Netscape 4.x/6.x/7, Internet Explorer 4/5/6
Email: Netscape Messenger, Microsoft Outlook 97/2000/XP
Training: Citrix online Training on XenApp 4.5 Presentation Server
Consulting Project Illinois Eye Center, Bradley, Peoria, IL January 2012- April 2012
• Performed in a leadership of a diverse, cross-functional, multi-disciplinary team of students in a consulting capacity to address the needs of a local organization Illinois Eye Center, Peoria, IL.
• Specific issues addressed included, Analysis Marketing trends, Organizational analysis, and facility expansion site analysis.
• Tasks included Managing the client relationship, project management and scheduling, managing team dynamics, performing a comprehensive industry analysis, and new location task within a project management environment to produce positive, directing, evaluating and valuable outcomes for the client.
• Utilized project management methodologies to effectively plan, monitor, control and report on project(s) of high visibility.
• Analytic skills, if necessary in order to organize and oversee the work of others and evaluate quality and outcome of care provided.
• Responsible for initiating, planning, executing and controlling all aspects of the project
• Assign tasks of assembling project team, identifying appropriate resources, assigning individual responsibilities, and developing schedule to ensure timely completion of project.
• Review project deliverables and ensure adherence to quality standards Communicate with I.E.C executives regarding the status of specific project.
• Interface with all areas affected by the project including distributors, end users and vendors.
• Perform tasks of preparing project documentation to meet governance requirements.
Saint Mary and Elizabeth Medical Center Resurrection Hospital, Chicago, IL November 2006- December2009
Lab Tech/Assistant
• Advanced understanding of patient needs with diligent attention to detail resulting in superior patient service and high levels of client satisfaction.
• Analyzed and solved issues to all the problems with patients.
• Strong attention to detail and proficient at running and handling office equipment
• Directed, and coordinated the lab department. Developed and managed the daily operations at the lab.
• Obtain blood and other specimens as ordered by a licensed health care provider.
• ¬Organized specimen collection tubes with patients.
• Analytic skills necessary in order to organize and oversee the work of others and evaluate quality and outcome of care provided
Leadership Project with C.E.O of Methodist Hospital, Peoria, IL September 2010- December 2010
Michael Bryant C.E.O, Methodist Hospital
• How to achieve and focus the goals of Methodist Hospital
• How to reach Finical and Economical future vision of Methodist Hospital
• How to Managed 329-bed hospital and with almost 600 board-certified physicians
• Achieved how to demonstrate Leadership at every level of Methodist Medical Center of Illinois
Talecris Plasma Resources, Peoria, IL December 2009- October 2010
Phlebotomist/Assistant
• Maintained patient records of each patient and arrange them in a proper filing system. Sterilizing all the equipment before and after every procedure to maintain Plasma. Made appointments for the patients and take up the duties of a receptionist
• Educated patients on proper plasma procedures. Prepared patients before the check up, and made future appointments
• Managed High-tech machine that collects the plasma, and Prepared/Stocked equipment’s.
Chicago Public Library, Chicago, IL October 2007- October 2008
Tech Support/Page
• Customer Service, troubleshot computers and performed data entry functions
• Assisted patrons with library programs under supervision of librarians
• Maintained patron records and updated files
• Install, configure and maintain all types of hardware and software
• Update systems with latest drivers and patches
• Maintain the hardware level of PCs, Monitors, hard drives, floppy drives, power supplies, modems, network cards, printers and etc. to meet customer needs
• Maintained monetary and statistical information of patrons and library records
Smart Source/Circuit, Chicago, IL February 2009- September 2009
Tech Support
• Experience working in the complete Software development life cycle involving development, documentation, testing and maintenance.
• Good work ethics with excellent communication and interpersonal skills
• Excellent team player with strong interpersonal and communication skills combined with self-motivation and the ability to think outside the box.
• Capable to dive into the new leading Technologies.
• Provided desktop support, troubleshooting various components including network connectivity and different applications/software and hardware on new builds.
• Installed and supported different applications for a user according to their work needs.
• Prepared and maintained user documentation and procedures, Format and install RPOS terminals
VOLUNTEER ACTIVITIES
Vice President of Health Science Organization, November 2010-2011
Bradley University Student Senate, January 2010-2011
• Invent new events at University
• Initiate into new ID’s debt card system
• Invent diverse food to University
¬President of Muslim Student Association, September 2009- 2012
• Leadership Award
• Organization of the year Award
• Program of the year Award
¬
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