Customer Service Assistant

Zhang (Cloris) Wanyue

** ******* ******, *** # *

Worcester, MA 01610

Cell: 508-***-****

E-mail: ******@*****.***

OBJECTIVE

To obtain a job related to finance and investment, and able to grow within the organization

SKILLS AND HIGHLIGHTS

• Adapts easily to new environment and is willing to learn the new things

• Bilingual with fluency in speaking, reading, and writing both Chinese and English

• Strong team leader for long and short-term projects

• Cooperative and possesses strong analytical skills

• Technically proficient in MS Office, especially Word and Excel, FrontPage, Matlab, R, Peachtree,

• Passed CFA Level I

• Able to work under pressure and overtime

EDUCATION

Clark University Graduate School of Management, Worcester, MA

Master of Science in Finance in Course

GPA: 4.0 Diploma Expected: December 2010

Nanjing University of Finance and Economics, Nanjing, Jiangsu, China 2009

Bachelor’s Degree in International Economics and Trade GPA: 3.6

PROFESSIONAL EXPERIENCE

Bank of Communications, Nanjing, Jiangsu, China 01/09 to 05/09

Bank Teller

• Assisted in opening accounts for clients as needed

• Provided customer service to clients with matters such as withdrawing and saving money

VOLUNTEER WORK

Main South Community Development Corp., Worcester, MA 11/09 to 05/10

Assistant in Accounting Department

• Entered invoices and checks, reconciled accounts and learned Peachtree accounting system

• Completed office tasks, such as filing, printing, faxing and mailing

• Worked in an orderly and detailed fashion to keep documents organized and clear

• Made the spreadsheet and did the presentation to express my idea

Main South Community Development Corp., Worcester, MA 07/10 to 08/10

Assistant to Homebuyer Coordinator

• Assisted to co-manage MSCDC’s Homebuyer Program, including pre-qualifying the applicants with the credit level, collecting applicants’ personal documentations and preparing application packages

• Built the correspondence between the MSCDC and the Program Monitors on the City and State level

• Executed various office related work, including writing, bulk mailing, and database creation and upkeep

• Helped to do the marketing and create all of the homebuyer promotional material and literature

REFERENCES

Available Upon Request

Contact this candidate