Manager Insurance

ROBERT P. JOHNS III 480-***-**** ********@****.***

***** *. **** ****** *******, AZ 85044

Claims Executive excelling in investigations, negotiations, and settlements. Uncovers risk potential and insurance coverage issues for successful settlement/resolution and carrier-side savings. Offers a background in construction claims including defects, estimating, and mold/bodily injury liability cases.

Represented liability carrier for a general contractor involving a mixed-use project, assessing coverage, defining risk, heading investigation, and negotiating components for $43M global settlement; uncovered and resolved issues such as alleged design issues as non-covered items.

Addressed construction defect runoff claims across three states for a commercial-lines insurance company, including two trials, with favorable results that elevated company status.

Championed six subcontractors in which the developer settled with the plaintiff for $25M.

Operations Leader delivering continuous improvements to boost effectiveness and drive accuracy. Expands staff knowledge, leveraging insurance expertise to form and mentor high-performance teams.

Vital in the startup of an insurance company covering a three-state region, building teams, contributing to the development of on-line systems, and establishing preferred vendor alliances for auto repairs.

Orchestrated a reporting system that elevated efficiency and reduced errors for state-wide claims operations; developed software operational system improving carrier’s ability to capture data for risk evaluation, enabling operators to become multi-functional while saving processing time.

Bachelor of Business, Western Illinois University

Specialized Training: PD & Bodily Injury Negotiations Arson & Fraud Investigations

Casualty-Legal Concepts Construction Estimating Insurance Coverage Interpretation

PROFESSIONAL OVERVIEW

Executive Claims Representative | TIG/AON/SIC/ZURICH 1995-2009

Resolved high-value claims for construction defects and mold claims in up to 26 states, including Colorado, Arizona, California, and Utah.

Conducted risk analysis, damage estimating, and end-to-end investigations for construction defect cases involving developers, general contractors, and subcontractors.

Reprioritized case distribution based on assessment of defense counsel, cutting millions of dollars in costs for Zurich.

Managed runoff developer and general contractor claims for Scottsdale Insurance Co., enabling settlement below reserve amounts. Averages of 120 claims were resolved on an annual basis.

Won substantial savings in states that had not adopted a continuous trigger regarding the definition of an occurrence under the policy. Saved millions of dollars on Arizona and Colorado claims.

General Manager | MGA AMERICA 1993-1995

Led regional activities spanning Arizona, Oregon, and Nevada for a startup MGA, managing six direct reports and overseeing daily operations. Serviced a book of business for three personal-line carriers.

Claims Manager | AMERICAN EQUITY INSURANCE 1992-1993

Headed operations for claims departments in Arizona and California of specialty property and casualty insurance group.

Oversaw initial MGA operations and developed software reporting system capturing MGA performance metrics. Conducted due diligence operations for prospective business.

Claims Manager/Supervisor | FARM BUREAU INSURANCE Prior to 1992

Directed state claims initiatives for Arizona region, overseeing litigation and managing large-scale investigations; negotiated claims valued up to $2M and supervised staff of up to 16 personnel.

Defined claims territories as well as prioritized workflow; controlled budgets up to $1.8M and handled recruiting, training, and professional development.

Conducted claims arising in large Arizona farming operations, including hay fire loses, transportation liability claims, and product/livestock liability cases.

Claims Representative | TRANSAMERICA & COMMERCIAL UNION

Managed investigation, adjustments, and settlements for commercial property and casualty claims.

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