Support (Service) Engineer

CURRICULUM VITAE

TAWHEED YOUSUF COMMUNICATION ADDRESS

# Khanabal Anantnag Kashmir J&K (192101)

e-mail: *********@*****.*** Contact No: 0-969*******

OBJECTIVE

Seeking assignments in career enrichment opportunities in Information Technology Development with a frontline organization.

To work effectively and efficiently with the company along with implementation of my skills towards achievement of company’s mission. Growth through achievement and up gradation of skills along with necessary manipulation according to the requirements of the organization from time to time. Being compatible and feasible towards varying trends of the industry. Living with a thirst to be one of the best if not the only best.

STRENGTHS

Honest and Sincerity with a high level of reliability.

Ample problem solving abilities.

Willingness to learn and share my skills that are willing to learn.

Hardworking and dedicated to excellence.

Committed to deadlines and schedules.

PROFESSIONAL OVERVIEW

A result oriented professional with total of 5years and 2 months of work experience, 1 Year and 2 months of qualitative experience in information technology working as support engineer, 2 years of experience in GSM telecommunications in Sales and marketing, Business Development and Team Management, 1 year in teaching And 1 year in data entry operation.

Currently associated with Wipro InfoTech Ltd (Aman Technologies Srinagar).

Proven abilities in Supporting Customers by providing them solutions to their problems rising from their hardwares and softwares instaled at their locations.

Also proven abilities in Communication by managing Sales, New Business and Market Development and Product Positioning Strategies.

Extensive experience in consistently raising Sales for the companies.

Deft at managing a varied range of IT and telecom products and services.

OCCUPATIONAL CONTOUR

Title Company Location Designation

• Jan 2012 – till date Wipro InfoTech LTD. Anantnag & Kulgam Support Engineer

• Jan 2010 – Jan 2012 Acer Computers LTD. Anantnag & Kulgam Support Engineer

• Feb 2008 – Dec 2009 Reliance Communications Anantnag Show Room Manager

• Jan 2007 – Jan 2008 Computer Institute Anantnag Instructor

• Jan 2006 – Jan 2007 J&K Bank/Revenue Deptt. Anantnag Data Entry Operator

WORK EXPERIENCE

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• Wipro InfoTech Ltd. (Aman Technologies Srinagar)

DESIGNATION: FIELD SERVICE ENGINEER (SUPPORT ENGINEER).

REPORTING: EDP SUPPORT ENGINEER (ZONAL OFFICE SOUTH ANANTNAG).

NATURE OF WORK: Providing technical support to clients by visiting at their locations.

• Providing technical support to two districts of (Anantnag & Kulgam).

• Spent time at their location to enhance/improve customer relationship, thereby

provided technical solutions to their problems.

• Involving in the process of Installing/ configuring of different types of hardware’s, software’s.

• Involving in the process of installing of different types of hardwares such as Servers, Desktop’s, Printers (DMP, Laser, LMP, Inkjet etc), Scanners etc.

• Sharing of resources such as printers, and also data.

• Installing different type of software’s according to the need of customers. Created an

environment where resources can be shared by way of networking.

• Involved in rectifying, repairing and maintenance of all the hardware’s like ( Desktop’s,

Servers, Mono Monitors, Color Monitors, Laser Printers, Dot matrix Printers etc.)

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• Acer Computers India Ltd. (Lotus Technologies Srinagar)

DESIGNATION: FIELD SERVICE ENGINEER (SUPPORT ENGINEER).

REPORTING: EDP SUPPORT ENGINEER (ZONAL OFFICE SOUTH ANANTNAG).

NATURE OF WORK: Provided technical support to clients by visiting at their locations.

• Provided technical support to two districts of (Anantnag & Kulgam).

• Spent time at their location to enhance/improve customer relationship, thereby

provided technical solutions to their problems.

• Involved in the process of Installing/ configuring of hardware’s, software’s.

• Involving the process of installing different type of hardwares such as Desktop’s

Printers (DotMatrix, Laser etc), Scanners etc.

• Sharing of resources such as printers, and also data.

• Installing different type of software’s according to the need of customers. Created an

environment where resources can be shared by way of networking.

• Involved in rectifying, repairing and maintenance of all the hardware’s like ( Desktop’s,

Servers, Mono Monitors, Color Monitors, Laser Printers, Dot matrix Printers etc.)

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• Reliance Communications (RCOM)

Feb 2009 to Dec 2010

DESIGNATION: SHOW ROOM MANAGER

REPORTING: RETAIL LEAD KASHMIR

NATURE OF WORK::

Presently working as Store Manager in Reliance Mobile Store (RMS) Anantnag.

Acquisition of New Customers (Both pre-paid as well as post paid Connections).

MNP (Mobile Number Portability) handling, taking care of port-ins as well as port-outs.

Handling Sales Team (FOS’s, Free Lancers). Lead, train & motivate them for ensuring their career development and positive contribution towards the company.

Measurement & enhancement of productivity of the sales team.

Dissemination of products & process updates to the team and follow-up with regular audits.

Taking care of the Sales Team commission and the timely salary distribution.

Handle all the Customer Relation-Ship Executives, helping them at various stages of customer centric, so that the customer can get desired/required solutions.

Also directly interacting with Customers thereby taking care of their problems, providing them necessary solutions (Customer Care).

Organizing periodic Customer Care/ Service Camps at remote locations, providing opportunity to customers to directly interact with personnel for grievance resolution, helping in retention.

Conduct Promotional Activities Like- Road Shows, Van Campaign etc.

Identifying Manpower needs of showroom, sales by interviewing them and also explaining them their job profile.

Coordinate with IT, COSD, API, FED, and Commercial teams to ensure smooth backend process for all activities.

Interacting with the company on customer problems.

Achieving Targets assigned.

Taking care of Billing and Collection from the allotted base by bill delivery and tele-calling.

Customer retention, retaining existing customers by providing them various retention tools (available at our disposal), to reduce churn to an optimal levels.

Reliance Communications (RCOM)

also worked at Distributor end.

NATURE OF WORK:

Handling Sales Team (FOS’s). Lead, train & motivate them for positive contribution towards the company.

Measurement & enhancement of productivity of the sales team.

Taking care of the Sales Team and Retailers, providing them the commission and the timely salary distribution.

Retailer e-recharge transfers, paper recharge and simcards distribution between the retailers.

Coordinate with API (activation team) and Commercial team to ensure smooth backend process for sale activation as well as e-recharge transfers etc.

Interacting with the company on retailer problems.

Taking care of timely distribution of monthly commission slabs and retailer commissions.

COMPUTER INSTITUTE:

01 January 2006 to Dec 2008

DESIGNATION: FACULTY

NATURE OF WORK:

TEACHING VARIOUS COURSES OF COMPUTERS AT THE INSTITUTE.

Teaching various Diploma and Certificate Courses etc.

Responsible for the process of Installing / Configuring hardware’s, as well as software’s in the institute.

Involved in rectifying, repairing and maintenance of all the hardware’s available at the institute.

J&K BANK LTD

01 August 2005 to 25 May 2006

DESIGNATION: DATA ENTRY OPERATOR

REPORTING: EDP SUPPORT ENGINEER

NATURE OF WORK:

Worked in a team which computerized eighteen 18 branches of J&K Bank. Our main responsibility was to transform manual system to automated one.

Involved in the process of Master Creation of Customer accounts, verifying the masters, account creation, balance transfers.

Scanning of customer Signatures, so that the branch can enjoy fully automated facilities.

We worked on Bancs 2000 J&K’s official software for account handling where oracle as backend on UNIX platform.

PROFESSIONAL ACHIEVEMENTS

Honoured as Best Show Room Manager for the Year 2010 by Reliance Communications.

Work appreciated by our most valuable customer J&KBank zonal office south Anantnag.

TECHNICAL EDUCATION

Bachelors in Computer Application (BCA).

Honor’s Diploma in System Management (HDSM).

Certificate in Computing (CIC)

CERTIFICATION

Undergone REFORMS (Retail for Reliance Mobile Store) training programme conducted by NIS Sparta.

Undergone ERO (Exclusive Retail Outlet) Certification programme conducted by NIS Sparta.

Undergone Desktop Certification test held by Aman Technologies J&K.

TECHNICAL SKILLS

Operating Systems: Windows 95/98, ME, XP, MS-DOS, UNIX and Server 2003.

Having good knowledge of C programming. Also having knowledge of C++, JAVA, and Visual Basics Programming Languages.

MS Word, Ms Excel, HTML etc.

Also having knowledge about anti-viruses, firewalls, switches/hubs, routers, ip4 addressing.

Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.

Excellent organizational skills and ability to prioritize workload.

Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.

Computer Management including installation, assembling and maintenance of computer systems.

Administering Resources (Printers, Scanners).

Back Up & Recovery.

Installing & Configuring Terminal Services.

HARDWARE SKILLS

Troubleshooting, able to assemble (e.g PC’s), diagnose and rectify all the hardware related problems arising from Desktop Computers, Laptops etc , also having good knowledge of Inkjet and laser printers.

PERSONAL INFORMATION

Father’s Name : Mohammad Yousuf Dukroo

Permanent Address : Khanabal Anantnag Kashmir

J&K India. (192101)

Contact No’s : 0-901*******,969-***-****.

Nationality : Indian.

Gender : Male.

Languages known : English, Hindi, Kashmiri, Urdu.

Hobbies : Playing and Watching Cricket, Surfing Net

Contact this candidate