Senior Computer Operator
Resume:
Wendell Hargrove
East Rutherford, New Jersey 07073
Emailto:********@*****.***
Cell: 201-***-****
Objective
Seeking opportunity to work within Information Technology environment, I have a vast experience working in 24/7 Computer Operation Data Centers. Experience working with Mainframe, UNIX and AS400 systems and software applications. The ability to work with production processes with the understanding of completing Service Level Agreement that’s company establishes.
Education
[09/80 thru 01/82 ] Jersey City State Jersey City New Jersey
Work experience
[09/98 – 9/2011] United Parcel Service Mahwah New Jersey
Senior Computer Operator
• Working in Mainframe and Midrange environment within Data Center, responsible for monitoring of multi-platform environments. Experience working with bath processing using CA7/11 utilities to ensure processing completes in timely manner, providing the ability to understand scheduling packages. Experience working with IBM and EMC hardware to assist vendors regarding issue within Data Center.
• Working with multiple support groups, system users and senior management while troubleshooting problems independently. Experience using PeopleSoft products (HDFS) for incidents reporting. Experience using bridges to facilitate issues with support groups when problem arise.
[04/88 – 09/98] Xerox Corporation Morristown N.J.
Computer Operator
• Monitoring Computer Operations executing on with mainframe systems, working with CICS, DB2 and MQ applications. Performing IPL, POR and system upgrades to Z/OS operating systems.
Software experience
Experience working with os390, z/OS 1.9 thru 1.12 environments, JCL, CICS/MQ, DB2, IMS, TSO/SDF, Net view and Change Man, CA7/11, Connect: Direct, FTP, SFTP, IBM Utilities, TWS, 3270 /secure emulators sessions. Also vast experiences working with Web sphere products. Event tickets experience using HDFS products. Also experience working with Capacity products to perform extensive trouble shooting.
Hardware experience
Experience working with IBM and EMC DASD situations. Perform loads and ejects on Tape Drives, Automated Tape Libraries, Silo and VSM experience. Vast experience performing Initialization program load (IPL), Power on Resets and Standalone dump procedures.
ITIL Certifications
ITIL® Foundation Overview: The ITIL® Foundation Overview course will enable you to develop an understanding of some key aspects of IT Service Management.
ITIL V3 - Service Operation Processes: IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations.
ITIL V3 - Service Operation Principles and Functions: IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manages their daily operations to provide these IT services.
ITIL: Problem and Change Management: Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL.
ITIL V3 Foundation Syllabus v4.2: Service Design Processes IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services.
ITIL: The Service Desk and Incident Management: Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core processes within ITIL.
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