Administrative Assistant, Executive Assistant

NANCY PENNEBAKER

***** ** ***** *****, #**** Kirkland, WA 98034

425-***-**** ***********@*****.***

QUALIFICATIONS SUMMARY

Proactive and quality-focused administrative professional with over 10 years of experience and a proven history of overseeing daily administrative operations and providing employers and customers with comprehensive administrative support. Detail-oriented and places a premium on accuracy, organization, multi-tasking, and time-management. Self-motivated and very resourceful. Excels at implementing creative solutions and process improvements to solve problems and boost efficiency. Customer-focused and committed to going above and beyond to exceed customer expectations.

Friendly & positive team player who enjoys working in a team-oriented atmosphere to reach goals

Skilled at utilizing all office equipment (i.e. copiers, fax machines, printers, and ten-key keypads)

Excellent communication and interpersonal skills to establish trusting rapport with all individuals

Computer savvy; proficient in Microsoft Word and Excel; familiar with Microsoft PowerPoint

Thrives in challenging situations and makes quick independent decisions and judgments

CORE COMPETENCIES

Team Building | Inventory Control | Internal/External Correspondence | Strategic Planning

Meeting Coordination | Data Entry | Filing Systems | Customer Service | Scheduling

Customer Relations | Reception | Database Management | Backup Support

PROFESSIONAL EXPERIENCE

Administrative Assistant & Receptionist, Alstom, Redmond, WA 2/00 – 10/10

Oversaw daily administrative operations and provided comprehensive administrative support to employees and customers at this electric utility company. Quickly answered and directed incoming calls and greeted and directed customers and visitors. Proactively provided backup administrative support to several different company departments, including learning specific computer programs to support each different department. Controlled office inventory and ordered supplies when necessary. Analyzed busy calendars and scheduled meetings. Sorted and distributed incoming mail.

Developed strong professional relationships with customers to accurately anticipate needs and ensure all customers received individualized customer service and support

Supported engineering staff by compiling receipts & creating expense reports & purchase orders

Created and established a user-friendly database to organize and maintain employee information

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