Customer Service High School
Resume:
Sheila Marlene Arias Abonza
**** ******** ****** ****** **, 27707
919-***-**** *******@***.***
EDUCATION
****-**** ******* *. ****** High School
Level 5 Bilingual/Native
3RD place National Spanish Exam, NC, 2004
2005-2008 Durham Technical Community College
Community Spanish Facilitator Certificate, 2007
Spanish Language Certificate, 2008
*Sigma Delta MU-(academic honor society for students in the Spanish curriculum)
2010- Present Durham Technical Community College
Nursing Associate Degree
October 2012- Completed, North Carolina Nurse Aide I
Clinicals at Carol Woods Retirement Community, Chapel Hill NC
EMPLOYMENT
July 2011-present Durham Children’s Developmental Services Agency Durham, NC
Spanish Language Interpreter (Fluocity Language Service)
Provide interpretation for conference calls with service coordinators and parents
Provide support in setting up home visits and evaluations.
Provide interpretation for developmental evaluations, home visits, various therapies, transition meetings with public school system, and support in translation of paperwork onsite
Provide interpretation services to ensure clear and accurate communication between the parent and service coordinator and/or therapist in order to provide appropriate services for the child and family
June 2010-July 2011 Durham Partnership for Children with Special Needs Durham, NC
Spanish Language Interpreter
*Provided interpretation for conference calls with service coordinators and parents
*Provided support for setting up home visits and evaluations.
*Provided interpretation for developmental evaluations, home visits, various therapies, transition meetings with public school system, and support in translation of paperwork on site.
*Provide interpretation services to ensure clear and accurate communication between the parent and service coordinator and/or therapist in order to provide services for the child and family
January 2010- April 2010 Wake Orthopedics Raleigh, NC
Interpreter, Patient Service
*Provided assistance to patients, made appointments, entered patient information into the computer, performed insurance verifications, and interpret for medical and Hispanic patients
April 2008- August 2009 Branch Banking and Trust Company Durham, NC
Teller
*Provided exceptional customer service in a variety of ways, including assisting with opening accounts, making loan payments and withdrawals, answering questions customers or referring to appropriate department
*Utilized a variety of office and banking equipment
*Provided support to bank in by assisting with the Spanish-speaking customers
September 2006- March 2008 Planned Parent Hood of Central NC Durham, NC
Call Center Representative
*Answered phone calls, made appointments, entered patient information into the database, processed prescription orders, provided patient with medical information, and insurance verifications.
REFERENCES
Wendy Burnette,former Executive Director, Durham Partnership for Children with Special Needs,,
Echo Keough, Former Early Intervention Service Coordinator, Durham CDSA, 919-***-****
Erica William, Speech-Language Pathologist, Compleat Rehab Charlotte, NC919-824-2393
Laura Price, Spanish Language Interpreter and Translator, Durham Children’s Developmental Services Agency 919-***-****
Contact this candidate