Manager Administrative Assistant

LaWanda A. Billingslea

**** ******* ****, ** *****, MD 20646

240-***-**** • ************@*****.***

OBJECTIVE

To obtain a challenging career within an agency, which will allow me to both further utilize my skills and acquire new abilities.

EDUCATION

Bachelor of Science in Criminal Justice 2008

American InterContinental University Atlanta, GA

PROFESSIONAL SKILLS

Windows, Microsoft Office Professional, PeopleSoft, WordPerfect, Quorum, Novell GroupWise 7.5

Lexis Nexis Accurint, GLIS (Governor's Legislative Information System), IDS Online System, SUCCESS System, Georgia SHINES

PROFESSIONAL HISTORY

GA Department of Behavioral Health (DBHDD) 08/2010 – 05/2011

Program Operations Manager Atlanta, GA

• Office Manager of the DUI Intervention Program.

• Technical support to DUI staff

• Processes or directs the processing of contracts, including securing appropriate signatures, distributing executed copies and maintaining comprehensive contract files in Peoplesoft.

• Serve as primary point of contact for all DUI Offenders, Clinical Evaluators, and Treatment Providers, resolving issues as they relate to current DUI Laws.

• Maintain the DUI Intervention Programs policies, manuals, and procedures so ensure compliance with local, state, and federal laws

GA Department of Human Services (DFCS) 07/2009 – 08/2010

Administrative Operations Coordinator II Atlanta, GA

• Performs and/or supervises assigned administrative functions

• Maintains or supervises the maintenance of files and records.

• Prepares reports and correspondence that require researching information from a variety of sources

• Maintaining personnel files, procuring and maintaining office equipment

05/2007 – 07/2009

Executive Assistant Atlanta, GA

• Answered multi-line switchboard phones, routing in-coming calls and providing operational assistance to external/internal customers

• Research on families and/or children in DFCS custody

• Handle all of Director’s scheduling within DHR and with Congressional Staff

• Initiate, compose and accurately type correspondence and administrative documents

• Supervise the performance of Work Experience worker in the Director’s office

GA Department of Behavioral Health (DBHDD) 12/2005 – 05/2007

Program Associate Atlanta, GA

• Acted as the liaison between the Multiple Offender Program in management of client records, referrals and clinical evaluations and/or treatment

• Assigned and prioritized work in keeping with project members' skill levels, workloads and project completion time

• Prepared a variety of materials for Risk Reduction DUI Programs and Multiple Offender Program

• Maintained office calendars, appointment/meeting schedules and arranged meetings, conferences and training events

United States Senate – US Senator Bill Nelson (FL) 08/2004 – 11/2005

Administrative Assistant West Palm Beach, FL

• Assisted in orienting and training new employees

• Communicated with constituents, obtained all required information necessary to determine and address their specific needs

• Provided clear, accurate information, determined deadlines and monitored progress of work

• Process of personnel transactions. Provide routine information on personnel procedures, such as hiring and selection processes, grievances, discipline and related processes.

• Coordinates purchasing and/or contract activities.

United States Senate – US Senator Zell Miller (GA) 10/2000 – 11/2002

Systems Administrator Atlanta, GA

• Implemented and maintained a DLT back-up server that consisted of inter-office documents

• Procured, maintained and monitored use of supplies, equipment and services

• Prepared briefs, summaries, fact sheets and other data required for program planning and administrative reporting

• Ordered all office supplies for fax machines, copiers and printers

• Acted as the office liaison between Atlanta office and Washington D.C. office

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