Customer Service Insurance Agent

Objective

To obtain a drafting and design internship that will allow me to apply the classroom knowledge from my current program to the real world of work while also utilizing my current abilities and past experiences.

Education

ITT Technical Institute, Durham, NC Expected Graduation: September 2013

College of Drafting and Design

Pursuing A.S. degree in Computer Drafting and Design

GPA: 3.83 Awards: Highest Honors

Core courses in the curriculum:

• Introduction to Design & Drafting • Design and Drafting Capstone Project

• Sustainable Design • Engineering Graphics I & II

• Drafting /CAD Methods • Physical and Computer Aided 3D Modeling

• Civil Drafting and Introduction to GIS • Materials and Processes

• Architectural Drafting I & II (Revit) • Introduction to Personal Computers

• Basic Design Theory and Methods • Rapid Visualization

Software included in the curriculum:

• AutoCAD • Autodesk 3ds Max Design

• Autodesk Inventor • Autodesk Vault

• AutoCAD Mechanical • Autodesk Design Review

• Autodesk Revit Architecture • DWG TrueView

• AutoCAD Civil 3D • Adobe Photoshop

• Adobe Illustrator

Qualifications

Construction, 6 years of experience

• Proficient in blueprint reading, carpentry, brick masonry and plumbing as employee, supervisor and trainer.

• Performed as Foreman on job site to ensure the daily project list and goals were achieved while managing personnel.

• Responsible for facility maintenance which included preventive maintenance, aesthetics, curb appeal, HVAC, carpentry and plumbing.

Supervisory and Management, 3 years of experience

• Developed and maintained accurate time schedules for employees.

• Provided payroll account information to employees.

• Obtained the knowledge of auditing sales records for accuracy.

• Ensure that good quality products were provided to consumers.

Leadership skills, 6 years of experience

• Excelled in all jobs at a rapid pace while exhibiting good leadership qualities.

• Petitioned on Capitol Hill for funding to support youth programs.

• Held the position of President Student Leader for an alternative school (Youth Build, Americorp).

Customer Service & Sales, 7 years of experience

• Provided and maintained quality crowd control during events.

• Delivered excellent customer service for telemarketing center.

Professional Experience

Physicians Mutual Insurance Company, Durham, NC

Insurance agent, 2010

• Assist clients in selecting insurance policies that suit their personal and professional needs; consistently meeting company goals at a rate of 85%.

Securing Resources for Consumers Inc, Roxboro, NC

Mentor, 2008

• Advise clients and serve as example as they advance in controlling behavioral disorders.

Lincoln Heritage Life Insurance Company, Burlington, NC

Insurance agent, 2008

• Help clients with their insurance needs.

American Income Life Insurances Company, Raleigh, NC

Insurance agent, 2008

• Provide assistance to clients regarding their insurance needs.

Thrifty Office Furniture, Durham, NC

Delivery Driver, 2004

Selectron Solutions, Creedmoor, NC

Electronic Assembler, 2003-2004

• Construct circuit boards for office building main frames

Ragland Brick Masonry, Roxboro, NC

Apprentice, 2001-2003

• Gained proficiency while performing duties of brick masonry

Omni International Hotel

Shift Engineer, 1999-2001

• Responsible for facility maintenance

Habitat for Humanity

Site Supervisor, 1997-1999

• Gained proficiency in carpentry, time management, and site safety

References available upon request

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