Business Analyst/QA

PADMAPRIYA RANI

Email: ************@*****.***

Cell: 201-***-****.

PROFFESIONAL SUMMARY.

Professional Business Analyst having over 6 years of extensive experience through Banking/Finance, Insurance and communication clients.

Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Agile and Waterfall Method.

Acted as liaison between management and development team for Requirements.

Strong knowledge in developing use case models, writing use case narratives, activity diagrams, state diagrams, based on UML methodology.

Familiar with Agile Methodologies.

Experienced in facilitating and conducting Joint Application Design (JAD), interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.

Ability to create Requirement Traceability Matrix (RTM) for managing changes in requirements using Rational Requisite Pro and MS Excel.

Strong domain knowledge in Finance and Banking.

Complete understanding and experience in Documents Issue Management and Change/Service Request Management.

Expertise in Business Modeling and UML Diagrams (Use Case Diagrams, Activity Diagrams, State Diagrams) using MS Visio/Enterprise Architect/Rational Rose.

Reputation for dedicated teamwork, high energy, work ethics and commitment with capability to handle new technologies and situations.

Team player, result-oriented, fast learner, excellent communication skills with strong research capability.

Solution oriented Business Analyst seeking to contribute critical thinking and planning skills to enhance quality, effectiveness and productivity.

TOOLS / SKILLS:

Process/Model Tools: MS Visio, Rational Unified Process (RUP), Rational Rose, Rational Requisite Pro, Enterprise Architect, UML, Use Case Diagrams, State Diagrams, Activity Diagrams, Agile Methodology, MS Excel.

PROFESSIONAL EXPERIENCE:

Client: AT &T,Bridgewater, NJ Dec 2009-present

Business Systems Analyst and Project Coordinator

AT&T is a global networking leader, focused on delivering IP-based solutions to enterprise and government customers. The goal of the project is to store the data of new customers in eCRM(Customer Record Management). It was done for Business People and Single household party. I supported in enhancement of change request.

Environment: Oracle BI, DUN N BRAD, Siebel.

Responsibilities:

• Involved in understanding Project Scope and gathered Business requirement documents.

• Participated in Joint Application development Sessions with subject matter experts, technical personnel, development team, end user representatives.

• Prepared specifications for enhancement, development and problem requests

• Used Dun and Brad (DNB) tool which is a provider for all commercial business account information.

• Developed the process for implementation of the requirements.

• Created Service Request to execute the workflow and assigned to technicians.

• Scheduled meeting with developers, SMEs (Subject Matter Experts) and testers to collaborate resource allocation and project completion.

• Provided End User training through WebEx or Net Meeting.

• Helped in creating end user manuals and procedure manuals post testing/deployment.

• Conducted training sessions for the end users and documented various training manuals.

• Worked with developers to make sure that they understand the Use Cases and worked with quality control teams to develop Test Plans and Test Cases.

Bank of America, Delaware. Feb 2008 – Nov 2009

Business Analyst. And Project Coordinator

Bank of America, the nation’s leading financial institution for all of personal financial needs. The goal of the project is to enhance customs based application which shall house the complete short sale initiation work flow all owing the bank to initiate the short sale and monitoring the short sale process until its successful completion. It reduces the turnaround time by allowing the agents and the sellers to upload the required documents which can be verified expected or rejected by the compliance team.

Environment: Windows XP, HTML, Rational Test Suite, MS Project, MS Visio, MS SQL.

Responsibilities:

• Gathered Business requirements based on Project Scope and Systems Development Life Cycle methodology.

• Developed Business process models in Rational Unified process (RUP) to document existing feature business process.

• Translated Business requirements into usable functional requirement creating Use case diagram in Visio.

• Work closely with project managers, technical leads, Information Architects, and SQL developer team.

• Prepared Business object models and Business Process Models that included modeling of all the activities of Business from Conceptual to Procedural level.

• Responsible to track, document, capture, manage and communicate the requirements using Rational Requisite Pro (RRP).

Client: State of New Jersey, NJ May 2005 – Apr 2007

Business Analyst/Project Coordinator.

The State archives operate the New Jersey’s public records. The project title was “Record Information Management system”, means to migrate the death records data in the webpage as “ARCHIVED DATA”. The project was to upgrade the existing website for more features and functionality. The upgrade was needed so that it was easy for customers to store and navigate the RIMS data file. This would be easy to record and access the data accordingly.

Environment: Rational Requisite Pro, Ms Excel (Macros /Pivot tables), RUP.

Responsibilities:

• Interacted with Subject Matter Experts through JAD sessions to gather Business Requirements to be converted to the Functional Requirements Specification Document for designing the new system.

• Involved in JAD session, one on one with those who handled the death record data and also Brainstorming session.

• Conducted reviews with the SMEs to obtain sign off on requirements.

• Involved in all the phases of SDLC in RUP.

• Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS VISIO

• We used 3 modules Security Modules, Disposition modules, reporting and importing modules

• We archived data and created Screen Mock-ups using MS Excel Macros.

• Prepared Access and To Be document.

• We create Pivot tables using MS excel, to get trends updated.

• Co-coordinated the UAT with the SME’s to make sure that all the Business Requirements are addressed in the application.

• Technology used are Rational Requisite Pro, UML Methodology, advanced MS excel.

CLIENT: CAPITAL ONE BANK. NOV 2004 – MAR 2005

Business Analyst and Manual Tester.

Capital one Bank is a U.S. based bank holding company specializing in credit cards, home loans, auto loans, banking, and savings products. The focus on this project was to develop an online loan servicing and origination software system that automates back office tasks for effective loan receivables accounting, tracking, correspondence and collection necessary for timely servicing of a wide-variety of loans.

RESPONSIBILITIES:

• Meeting with business users and defining functional business requirements.

• Perform an in-depth analysis of the system’s organizational structure, services and processes.

• Organizing and managing meetings between clients, development teams and analysts on a scheduled basis.

• Worked in developing an automated mortgage loan application approval process.

• Interview employees and end-users for collecting requirements.

• Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle using Rational Requisite Pro.

• Created Project management plans for managing on time delivery using MS Project along with writing test cases, unit and systems integration test plans.

• Enhanced operations by developing automated RUP workflow processes.

• Created Use Case Diagram, Class Diagram, Activity Diagram, State Diagram and Interaction Diagram using Microsoft Visio and Rational Rose.

• Responsible for creating Vision Document, Business Vision, Software Requirement Specification (SRS), Software Development Plan (SDP), Risk List, and Risk Mitigation Plan.

Education:

Bachelor of Arts in Literature.

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