Technical Support Engineer

SENIOR STAFF ENGINEER

PROFILE OVERVIEW

Seasoned and extensively experienced IT professional with more than 20 years of experience and verifiable success in designing, developing and delivering cost-effective technology solutions, with focus in providing the highest systems designs that meet and exceed client expectations and business needs. Team-oriented and reliable with superior analytical skills and ability to resolve complex problems while conceiving organizational growth and technology advancement.

- In-depth expertise in engineering and project management, strategic business planning and development, as well as in process, service and product optimization

- Highly experienced in engineering architecture, design automation, communication and test protocols, and process flow infrastructure

- Adept in the scale and complexities of Linux, with skills acquired from different Linux distribution

- Expertise in fiber channel protocols, networking protocols and standards, as well as in using and troubleshooting different operating systems

PROFESSIONAL EXPERIENCE

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Fujitsu Computer Systems (Formerly Amdahl), Sunnyvale, CA

HQ Engineer 1991-2008

Fujitsu Computer Systems is a leading provider of customer-focused IT and communications for the global market place.

- Handled multiple job positions including Senior Staff Engineer, Senior Enterprise Support Specialist, and other related technical roles for the company that offers a range of mobile and enterprise products and services designed to help customers maximize the value of their IT infrastructure.

- Provided worldwide support for legacy Amdahl portfolio, Fujitsu portfolio and Fujitsu-Siemens portfolio.

- Functioned as a Certified Flexframe Engineer responsible in the design, maintenance and modification of a unique and extremely scalable software solution designed to simplify SAP infrastructure and streamline / improve versatility of clients’ IT infrastructure.

- Spearheaded the design, construction, testing, implementation and support for Network Appliance products, and oversaw the RedHat, SuSe, Windows, VMWARE, Netware and Fujitsu-Siemens implementation software for the Intel based Rack Servers and Blade Servers.

- Diagnosed and resolved customer software and hardware problems, and escalated issues and other related matter in accordance with defined systems and processes.

- Examined, designed, coordinated and directed the development of software systems to form a basis for the solution of information processing problems.

EARLIER EXPERIENCE

Senior Software Engineer / Software Instructor Amdahl and Fujitsu, Sunnyvale, CA

Systems Engineer Amdahl, Oslo, Norway

Systems Engineer NCR, Oslo, Norway

System Architect / Systems Programmer / System Analyst / Programmer Aftenposten Computer Center, Oslo, Norway

CREDENTIALS

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Examen Ungdomsskolen (Folldal Ungdomsskole, Folldal, Norway)

Examen Artium (Tynset Gymnas, Tynset, Norway)

Examen Philosophicum (University of Oslo, Norway)

PROFESSIONAL TRAINING

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- 20 Certificates of Completion --IBM

- 15 Certificates of Completion --Amdahl

- 5 Certificates of Completion --SUN

- 5 Certificates of Completion --VERITAS

- 10 Certificates of Completion --Fujitsu and Fujitsu-Siemens

- Several certificates from various networking classes

- Network Appliance classes

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