Customer Service Sales

RENRICK HIDALGO

***** ******** **. **** ******, CA. 92630 Ph: 714-***-**** **********@*****.***

SUMMARY

Dependable and hard working, excellent in trouble shooting, committed to getting the job done, getting along with others, capable of working independently or as a team player. Committed individual seeking a challenging position in a positive and growing environment wherein I can utilize my operations experience in the medical device, electronic technician or mortgage industry as an asset to the organization.

EXPERIENCE

Interventional Spine, Irvine, CA October 2009 – May 2011

Inventory Control Coordinator

•Conduct cycle count activity in all functional areas, raw materials and finished goods areas. Audit counts as needed.

•Reconcile each count, performing root cause analysis and trending. Track errors and report information to the parties responsible.

•Report all cycle count data to management for review and publication. Determine accuracy percentages based on lines counted, units counted, and variance cost.

•Maintain rotation of inventory to ensure FIFO picking of lot number sequences.

•Maintain all files, spreadsheets and systems pertaining to cycle counts and physical inventory.

•Reviews inventory and work order transactions for accuracy and investigates discrepancies.

•Prepare, package, and ship international and domestic customer orders.

•Perform follow up or tracking of product to ensure timely delivery to destination.

•Maintain shipping and receiving records as required.

•Assemble customer orders from stock as necessary (including final assembly, packaging and shipping).

•Read customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed.

•Receive incoming goods and verify content and condition of materials.

•Perform ERP transactions within procurement, supply and distribution functions.

•Ensure service levels (Raw and Finished Good Inventories) for balanced stores within the confines of procured supply.

Orqis Medical, Lake Forest, CA March 2007 – October 2009

Buyer / Supply Chain Coordinator (Planning, Procurement, Handling, Logistic & Distribution)

•Process purchase orders and sales order with suppliers and customers in a timely manner, following all procedures and policies of the company.

•Request costing information from vendors; Secure, analyze quotations and negotiate prices with suppliers.

•Follow up with vendors for status of purchase order to make sure orders ship smoothly.

•Handle sales and customer inquiries, update order status, inventory status and customer service.

•For assigned items, coordinates with suppliers to resolve material nonconformance issues, invoice/quantity discrepancies and short term corrective actions.

•File correctly all purchase orders, shipping and receiving documents and any other paperwork associated with the job function.

•Assemble customer orders from stock as necessary (including final assembly, packaging and shipping).

•Read customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed.

•Create detailed change order with supporting documents and maintain a complete history of events in the purchasing package.

•Prepare, update, and analyze inventory cost/analysis schedules.

•Maintain inventory records; perform cycle counting.

•Complete requisitions forms to order, pull or ship parts/supplies; prepare parcels for shipping; enter shipping data into courier’s database and other systems as applicable.

•Arrange stock parts in specific sequence for assembly by other workers. Follow First in, First out (FIFO) technique in all cases unless directed otherwise.

•Perform ERP transactions within procurement, supply and distribution functions.

•Ensure service levels (Raw and Finished Good Inventories) for balanced stores within the confines of procured supply.

•Process supplier assessment form for review and approval by VP / Operations.

American Sterling Bank, Foothill Ranch, CA July 2002 - Feb 2007

First Financial Staffing / WMC Direct Mortgage, Costa Mesa, CA

Trust One Mortgage, Irvine, CA

Document Drawer / Loan Set up / Asst. Funder / Broker Coordinator / Production Operation

•Prepare and analyze loan documents accurately and in a timely manner using Document Trac, and ConformX

•Review all closing conditions prior to document and funding.

•Run credit report and verify for correct social security number and birth dates.

•Verify and edit document information per broker request to ensure all conditions are met.

•Perform other duties as may be required or assigned.

•Validate scheduled closing and funding dates and confirm disbursements of funds.

•Upload loan from pre-qualification information from Broker and set up loan.

•Follow up with Broker, Escrow, Title Company regarding PTD and PTF conditions while providing excellent customer service and open lines of communication.

•Provide document preparation, quality review and funding approval steps necessary for accuracy and compliance.

Premier Magnetic, Lake Forest, CA March 1994 – Feb 2002

Laboratory Supervisor, 2001-2002

Production Supervisor, 2000-2001

Senior Lab Technician, 1998-2000

Lab Technician, 1994-1998

•Train employees on the basic functions and testing of various equipment such as DMM, Function Generator, CNC transformer winder, Oscilloscope, LCR meter, test transformer using DC/DC converters, AC transformer, delay line test, wind toroids, varnish process, heating and mixing epoxy, as well as how to read schematics, solder, assemble transformer and program machines to proper setting.

•Perform cycle counting activity in all functional area, raw material and finish good, organize inventory and order supplies resulting in quicker and more efficient production time.

•Pre-test and final test transformer, build sockets for transformer.

•Program Voltech for transformer test, make sure the programs are revised to its current specification, troubleshoot equipment when it malfunctions, rework parts, calibrate tools and equipments, knowledge of how to use multi meter, power supply, logic analyzer, wire wrapping, SMT and thru-hole PCB

•Train new employees on the company workflow and methods. e.g., use safety around equipment and assemble adaptors for winding machine using a CNC milling machine and metal lathe machine.

•Troubleshoot and rework components to meet specification needs.

EDUCATION

Associate Degree, Electronic Engineering Tech., ITT Technical Institute, Anaheim, CA. May 1993

General Diploma, Santa Ana Valley High School, June 1991

SKILLS

MAS 200, Expandable, MRP, PDI Forklift, FDA 21 CFR 820 (GMP), MS Word, MS Excel, MS Outlook, Calyx point, Mortgage Ware, Loan Quest, Loan Commander, Data Trac 8.1, Document Trac, Doc Magic and Type 40+ WPM

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