Customer Service Representative

** ******* *** *********, **.

843-***-**** ************@*****.***

CHARLENE ANTANIOS

OBJECTIVE

To work in a team building environment where I can use my customer service skills and knowledge and acquire more education and training in the customer relations and sales field.

FUNCTIONAL SUMMARY

Customer Service Representative for 2 years for Directv.

Store and Sales Associate for The Childrens Place and Picture Me! Portrait Studios for 14 months.

Customer Service Manager for Hobby Lobby for 1 year.

SUMMARY OF QUALIFICATIONS

Customer Service Certification from Valdosta Technical College

Familiarity with Microsoft Word, Microsoft Excel, and PowerPoint.

Types 145 Wpm.

EMPLOYMENT

Picture Me! Portrait Studios

October 3, 2008 - July 7, 2009

Store Associate

Schedule appointments, take portraits of customers, sell photo packages, accept payments, take inventory, do nightly paperwork.

The Childrens Place

Sept. 3, 2006 -Feb. 21, 2007

Store Associate / Sales Associate

Stock items, assist customers, accept applications for The Place Card, operate cash register, set up store displays.

Hobby Lobby

Jan.6,2006 - Dec. 13, 2006

Customer Service Manager

Set up displays, count down registers, cut fabric, order inventory , operate registers, assist customers, and stock items.

Convergys

May 22, 2003, August 7, 2005

Customer Service Representative

Settle bill disputes, add/ change programming, set up new customer installations, troubleshoot technical difficulties, accept payments

EDUCATION

August 10, 2000- May 24, 2004 Valdosta High School Valdosta, Ga.

Honor’s Diploma

LANGUAGES

Primarily English

REFERENCES

Samuel Malone U. S. Navy 904-***-****

Jessica Jenrette Homemaker 229-***-****

Shenita Jackson Caregiver 229-***-****

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