Customer Service Manager
Resume:
Ashley Jackson
Baker, LA 70714
***************@*******.***
Home 225-***-**** Cell 225-***-****
Objective:
To obtain a professional outlook that will allow me the opportunity to participate in an environment that commensurate with education and experience while allowing and encouraging advancement opportunities. To acquire beneficial experience that will allow hands on knowledge to assist me with growth and development.
Summary:
I have a proven record of good customer relations and I work well with others. I have excellent management, office and clerical skills. I am trained in enforcing rules, regulations and policies. I also have a history of training employees in various positions. My experience in payroll budgeting, inventory management and data entry gives me depth to achieve more.
Education:
Master of Public Administration: Healthcare Administration Southern University A&M College, Baton Rouge, LA (Expected to Graduate Fall 2013)
Bachelor of Science in Rehabilitation Services Southern University A&M College, Baton Rouge, LA (Graduated Fall 2008)
Professional Experience:
Assistant/ Hiring Manager August 2008- June 2011
Rue 21, Zachary, LA
Intern (Clerical) January 2008- May 2008
Earl K Long Medical Center, Baton Rouge, LA
Performed clerical duties (answering phones, typing, faxing and filing) in Volunteer Service
Assigned court appointed individuals to volunteer sites around the hospital
Clocked hours served for each individual
Supervisor December 2007- August 2008
Sur La Table, Baton Rouge, LA
Conducted operational, managerial responsibilities
Limited to scheduling and payroll punch
Trained new employees on store operations
Assisted Manager and Assistant Manager in various duties as assigned
Intern (Clerical) May 2007- August 2007
Louisiana Department of Juvenile Services, Baton Rouge, LA
Conducted bio-psycho-socials on entering juveniles
Performed daily clerical duties (answering phones, typing reports, copying and filing)
Observed daily Juvenile court hearings
Conducted surprise curfew checks
Shift Supervisor February 2007- December 2007
Rite Aid Pharmaceutical Corporation, Baton Rouge, LA
Customer Service Representative
Trained new employees on register and around the store
Performed recalls and price changes on merchandise
Provided current Plano-grams (visual) to organize merchandise neatly
Sales Associate November 2004- April 2007
Dillard’s Department Store, Baton Rouge, LA
Processed cash and credit transactions
Presented each guest with great service
Trained new employees
Scanner Operator March 2004- July 2004
Louisiana Department of Revenue, Baton Rouge, LA
Responsible for keeping up with W2s (statewide)
Counted and filed checks into the precise files
Responsible for making sure all tax forms had corresponding numbers
Assistant Manager January 2004- August 2005
Charlie’s Coffee, Baton Rouge, LA
Logged daily data and transactions between shifts
Trained new employees
Provided assistance to Store Manager
Sales Associate April 2003- November 2004 SteinMart, Baton Rouge, LA
Performed daily price changes and stock
Customer service representative in the Shoe Department
Trained new employees
Customer Service Representative/Cashier August 2002- April 2003
Rite Aid, New Orleans, LA
Assisted guest with great customer service
Trained new employees on register and store functions
Offered Key Manager Position (Supervisor)
Achievements and Acknowledgements:
• Dean’s List
• Member of Southern University Psychology Club
• Member of Southern University Rehabilitation Services Association
Computer Knowledge:
Microsoft Office ’95,’98, 2000, 2010 (Word, Excel, Access, and PowerPoint)
Quickbooks, Adobe Acrobat 5.0, Internet Explorer, Google Chrome, Typing: 45 wpm
References Available Upon Request
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