Customer Service Sales
Resume:
Suzie Fisher
*****.********@*****.***
Objective
To obtain a position with a company that will allow me to contribute organizational effectiveness and success to that company. I am seeking to align myself with a progressive company poised for strong growth and opportunity for promotion. I want to contribute and achieve excellence in all aspects of the business, by leading and utilizing my project management skills, and solid business acumen.
Experience
Account Manager of Sealwize (Sole Proprietership)
(February 2005- Present)
• Managing customers accounts within Sealwize budget, created
spreadsheets and reports using Microsoft Excel, Contract Negotiations, involved in client contact and exposure to sensitive information Development of relationships within the community-increased business double within first two months. Price proposals, project management.
Culligan Water of Denver Centennial, CO
Account Coordinator
(February 2011- July 2011)
• Responsible for managing 50 residential accounts
• Managed the day-to-day customer service applications necessary for residual business
• Created unique ways of upselling the customer when contacting them about their monthly bills resulting in 15 new sales leads per month
• Consultative Selling,
Sales Associate of Boots Cosmetics Denver, CO
(January, 2010-February, 2011)
• Developed a public relations campaign for Boots Makeup Line.
Assessed prior communications efforts and met
within the organization to discuss their needs/wants.
Worked with buyers and store managers of different stores
• Worked with Target on their sales goals, and ads.
Worked on Sales, customer service and Public relations
strategies to create new marketing plans for Boots International.
Office Manager of Broncos Sports Medicine Littleton, CO
(August, 2000-January, 2004)
• Created marketing techniques for Physicians resulting in an average increase of 10 new patients per month
• Managed all physicians appointments for the entire clinic resulting in the most organized appointments in all years of the existence of the organization.
• Verified all clients insurance with coverage companies and generated great working relationships with agencies resulting in quicker return time on issues with patients
• General organization of office supplies, files, and paperwork and created a better customer service segment for the organization
Community Involvement
President, Women’s Ministry Southeast Christian Church Parker, CO
(January, 1990-December, 1995)
• Directed all annual women’s conference activities including booking of speakers, planning event needs, and managed a group of five women on their day-to-day operations
• Managed all the recruitment for meetings and conferences, resulting in an increase of 280 participants per year
• Created a committee to serve the needs of the women in the church resulting in an increased attendance of 15% per year
• Made day to day administrative/clerical decisions on the committees mission, most of my initiatives are still in place today
Education
University of Phoenix
Bachelors of Science, Business Administration and Management
Expected Graduation May 2013
Mesa State College
Associates Degree, Commercial and Advertising
1977-1981
Computers::
Email & Calendaring, Microsoft Word and Excel and Knowledge of Microsoft Access and Office, Dreamweaver and HTML, Adobe Illustrator and InDesign skills, Graphic design skills, Adobe Photoshop skills & Type: 40 wpm, ICD9 coding
References:
1. Randy Whiteaker-602-***-****- Real Estate
2. Diana Cole 303-***-****- Broncos Sports Medicine
3. Diana Oconner 203-***-****- Boots International
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