Manager Engineer
Resume:
Peoria, Az *****
Cell: 602-***-****
Email: **********@*******.***
Ross D Guenther
Summary
Dedicated Data Center Engineer with over 5 years of experience of building, support, installation, configuration, and troubleshooting of Data Center for a Global Enterprise.
Experience Aug. 2011 – Jan. 2012 Highwinds Network Group Phoenix, AZ
Data Center Specialist
§1 Cable Management / Patch cabling and networking
§2 Manage Rack Space, Power Cooling
§3 Instillation of all hardware
§4 Maintain all Documentation
§5 Maintenance of Systems ( APC, Windows)
§6 Troubleshooting of hardware problems
§7 Participate in NOC escalation procedures
§8 Perform hardware reconfiguration
§9 Participation in 7x24 On-Call Support Rotation
§10 Hardware Lifecycle Management
§11 Maintaining and Enhancing Systems Security
§12 Mange Remote Hands Tickets
§13 Shipping and Receiving
§14 Coordinating or performing installation services of server, network, telephony, and other equipment as needed.
Aug. 2006 – April 2011 eTelecare/Stream Global Services Scottsdale, AZ
Data Center Lead Engineer
§15 Built and Designed new Data Center
§16 Cable Management / Patch cabling and networking
§17 Manage Rack Space and Power
§18 Maintain all Documentation
§19 Maintenance of Systems ( APC, Windows)
§20 Troubleshooting of hardware problems (Dell/HP/Sun Servers and Cisco Network)
§21 Engagement of vendors for hardware problems
§22 Participate in Service Desk escalation procedures
§23 Perform hardware reconfiguration
§24 Participation in 7x24 On-Call Support Rotation
§25 Hardware Lifecycle Management
§26 Support of Client Engagements Utilizing Center Resources
§27 Maintaining and Enhancing Systems Security
§28 Coordinates activities for specific areas of service delivery, such as Storage, backup, and other IT operations
§29 Mange Remote Hands
§30 Instillation of all hardware
Jan. 2003 – July 2006 eTelecare Global Solutions Scottsdale, AZ
Technical Support Manager
§1 Responsible for lead role in designing production launch of charter project
§2 Dual roles as trainee and supervisor of staff
§3 Acting Operations Manager is his absence
§4 Supervised teams ranging in amounts 16+
§5 Developed employees to meet and exceed performance goals
§6 Lead/Senior supervisor
§7 Assist in the development of other supervisors to meet their performance plan
§8 Proven performance at a consistent 110% of plan
§9 Scheduling duties for whole project in excess of 120 agents
§10 Liaison between the client, supervisors, upper management and agents
Sales Manager
§1 Lead/Senior Manager
§2 Acted as Operations Manager is his absence
§3 Supervise Team of 20+ agents
§4 Increased daily sales by 30% in 3 months
§5 Coaching and developing agents/ Team Lead
§6 Work on script changes, promo changes, additional product training
§7 Enter ACD hours daily
§8 Run Daily Flash Reports
§9 Run the Inbound SBC DSL Project Start to Finish
Education
Reference
1999- 2002 Chandler-Gilbert Community College - General Studies
1996 – 1999 Chandler High School - General Studies
Paul Pearson - Principal Storage Architect
Stream Global Services
Main 480-***-**** | Cell 480-***-****
****.*******@******.***
Douglas Marze – Operations Manger
Stream Global Services
Main 480-***-**** | Cell 623-***-****
*******.*****@******.***
Jonathan M. Fisher - Regional Director
interTech
Main 702-***-**** Ext 201
*********@***********.***
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