Customer Service Administrative Assistant

JUDY WILSON

Wheeling, IL ***** http://www.linkedin.com/in/judyjwilson 847-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented team-building office manager/administrative assistant experienced in effective office coordination in a variety of corporate and educational venues. Highly skilled professional exhibiting excellent abilities in organizing daily and long-term plans using communication abilities to incorporate new ideas and concepts. Experienced in teaching, guiding, mentoring others at many levels with great effectiveness. Demonstrates resourcefulness and sensitivity in creatively improving office efficiency. Committed to thorough problem-solving in order to enhance effective customer service for both the interior teams and the public.

COMPUTER SKILLS

• Proficient in MS Word, MS Excel, Outlook, Open Office and adept with MS Access and MS PowerPoint

• Extensive use of database programs

• Excels at Internet research

• Possess excellent grammar, written and verbal skills

• Introduction to JD Edwards

PROFESSIONAL EXPERIENCE

Northshore Staffing Group – Northfield, IL 2012

Over 200 offices nationwide; affiliate of MRI Network

• ITW, Inc. – Glenview, IL – Administrative assistant in the Technical Center

**Answer phones

**Work on projects as directed

**Order office supplies; organize supply room and kitchen; send, receive and distribute mail

**Arrange for meeting rooms, hotel and restaurant reservations as needed

The LaSalle Network - Staffing agency – Arlington Heights, IL 2011 to 2012

Fifty-one employees; three locations; 2010 revenue - $20.4 million

• SVM Inc. – Des Plaines IL – Front desk, Reception, Customer service

**Answer phones and direct calls appropriately

**Service needs of customers

**Handled info@ email requests through MS Outlook

• Career Education Corporation – Schaumburg, IL - Faculty Records Coordinator

**Accomplished goal of updating faculty files in 2/3 the time allotted

**Worked extensively with MS Excel and Outlook

• The Center for Association Resources – Schaumburg, IL - Administrative Assistant/Receptionist

**Extensively updated manual for the position

**All office processes - phones, customer service, MS Office applications

Christian Liberty Academy (CLA), Arlington Heights, IL 2001 to 2011

Approximately 98 employees with 880 students; non-profit organization

Teacher - full time (2001 to 2011)

• Taught students at various grade levels in many subjects

• Effectively interacted with parents, students, faculty, and staff

• Created and wrote curriculum for special projects using MS Work and Excel

• Mentored others in accomplishing group learning tasks and long-range projects

Alumni Coordinator – part time (2010 to 2011)

• Developed new strategies to reach out to alumni in order to enhance stewardship resources

• Maximized the social media of Facebook to identify graduates of CLA from 1972 to present:

• Developed “grad” friend page on Facebook

• Increased “friends” on the page +500% in one year

• Accurately updated and maintained the alumni database (Filemaker)

• Developed and implemented procedure for updating alumni information

• Created and implemented goals for future development of the position

American Parkinson’s Disease Association Information and Referral Center; Glenbrook Hospital (since moved), Glenview, IL 1998 to 2001

Office Manager/Administrative Assistant

• Provided direct administrative support to Director of the center

**Responded appropriately and empathetically to all contact (caregivers, patients, community resource professionals)

**Collected and organized materials for the Director’s presentations

• Developed a manual and executed protocols for all office processes

• Used MS Access to maintained two databases, one for the older population and one for the Young-Onset patients

• Utilized a graphics program to create a bi-monthly newsletter

• Researched the Internet for important and educational materials pertinent to the Center and for use by the organization’s chapters

• Trained, organized and supervised volunteers

Mt. Prospect Bible Church; Mt. Prospect, IL

• Choir director

Association Life Insurance Company, Milwaukee WI

• Agent Support Associate - licensing agents and supplying sales materials

Financial Benefits Associates, Cuyahoga Falls, OH

• Office Manager - All office processes

• Assisting agents with health insurance proposals

Jennings Heating, Akron, OH

• Office Manager - All office processes, Dispatcher

The Koptis Organization, Brecksville, OH

• Group benefits secretary

Tri-County Heating and Air Conditioning, Cuyahoga Falls, OH

• General office work

Lomalinda School, Meta, Colombia, SA

• Teacher/Librarian

Chapel Hill Christian School, Cuyahoga Falls, OH

• Teacher/Librarian

EDUCATION

Wheaton College, Wheaton, IL Bachelor’s Degree in Music Education

COMMUNITY INVOLVEMENT

• Choir member at church

• Volunteer at Community Threads Upscale Resale store

• Volunteer at ROTW in Arlington Heights

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