Customer Service Human Resources

Sabadell United Bank- (Lydian Private Bank)

Benefits Specialist 06/2007 – 6/29/2012

• Responsible for benefits administration - Medical, Dental, Life, Flex, LTD, STD and Supplemental Benefits

• Manage a self –insured medical and dental plan for 1000 employees

• Benefits billing and reconciliation analyst

• Create and maintain all metrics and reports

• Administrator of HRIS system including Carrier connection

• Cobra Administration and benefits billing

• Preparation and processing of New Hire paperwork

• 401k Administration

Human Resources and Benefits Coordinator 05/2005 – 11/2006

• Processing New Hire paperwork

• Process Termination papers

• Enter New hires into payroll system

• Set up and enter new hires into time attendance system

• Process benefits for new hires

• Manage open enrollment process

• Process background checks

• Manage FMLA process

• Benefits Administration and Cobra Administration

• Implementation of HRB System - from ADP’s HRB to Paychex HR Online

Arthur J Gallagher, LLC

Select Business Unit Coordinator 11/2006 – 6/2007

• Prepared RFP’s for benefit renewal Medical, Dental Life, LTD STD and Life

• Prepared Spreadsheet of Market Comparison

• Open Enrollment meeting

• Process enrollment forms for employers for benefits carrier

• Prepared communication materials for Open enrollment

• Liaison between the carrier and employer

• Follow up on claims and enrollment

• Follow up on billing issues

• Updating of Renewal Calendar

Winn Dixie Stores 07/1996 – 08/2004

In Store Coordinator /Head Cashier

• Responsible for all office accounting and reporting

• Supervise office policy and procedures

• Training of new customer service personnel

• Responsible for cash reconciliations on a weekly basis

• Preparation of schedule for customer service department

Subject Matter Expert

• Trained employees on new time tracking procedures

• Assisted management with implementation of new software for sales and scheduling

• Troubleshoot and resolved software problems

Customer Service Manager

• Maintained the daily operations of customer service

• Customer relations: greeted customers and resolved complaints

• Educated customers on Corporation’s purchase and sale policies

Education

• Masters of Accounting -2009

Nova Southeastern University, School of Business

• Human Resources Certification Program-2006

Human Resources Certification Exam

Nova Southeastern University, Executive Education

• Bachelors of Science in Professional Management -2005

Nova Southeastern University, School of Business

• Associates of Science in Health Information Management -1995

Broward Community College, Coconut Creek, Florida.

Computer Skills

Windows, MS Word, MS Excel, MS PowerPoint, Internet, Outlook, Tomax, Work Brain, Paper Port, ADP Payroll, ReportSmith, E-Time, Paychex HR Online, Paychex Preview, EZ Labor and ADP HRB system.

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