Project Quality

VENKATA RATNAM

***********@*****.*** 925-***-****

SUMMARY

• Certified from ISTQB (International Software Testing Qualifications Board)

With 11.5 years of experience in all phases of Software Testing life cycle

• Certified Professional - HP Quality Center 9.2

• Specialize in Software Testing, Test management and Software Quality Assurance.

• Experienced in Test Automation Using QC 9.2 and Load Runner 9.5 and QTP 9.2

• Experienced in Quality Center Administration

• Expertise in performing Functional , Regression, Smoke, Integration, System, GUI, User acceptance and Compatibility testing of web and client/server applications.

• Hands on experience in all phases of Software Development Life Cycle.

• Experienced in analyzing business requirements and develop testing specifications, writing Test Plan, Use Cases, Tractability Matrix and Test Cases.

• Proficient knowledge to Identify, document, and communicate all issues/Defects discovered during test execution.

• Performed defect reporting and monitoring the status using automated test management tool Quality Center.

• Well versed with other team members to help identify, analyze and resolve issues.

• Experienced in creating, maintaining, executing automated Test Scripts using automation concepts like external actions, checkpoints, data-driven testing, library functions using Mercury Quick Test Professional.

• Experienced on Requirements analysis tool Rational Requisite pro.

• Mentoring new employees in acquiring knowledge on QA Process and product/application.

• Strong analytical and problem solving skills.

• Excellent communication, presentation and project management skills.

• Quick-learning abilities with excellent inter-personal, written and verbal communication skills.

• Experienced in banking domain and credit risk.

EDUCATION

Bachelor of Engineering with Distinction from Andhra University, India

ACHIEVEMENTS & CERTIFICATIONS

 ISTQB Certified - International Software Testing and Quality Board.

 Certified in HP Quality Center 9.2

 One in top 10 in banking domain Certification from Citibank

 QMS Certified (Quality Management Systems)

 LSA” (Long service award for completing 5 years in Wipro

 ‘Feather in Cap’ performance award for the project Value packaging in Wipro.

 SPMP - Satyam PMP Certified

 Trained More than 50 people on Quality center and testing trainings.

Education

Degree University Year of Passing

Bachelor of Engineering (Electrical and Electronics ) Andhra University 07/1998

Experience

Organization Role Duration

Satyam Computer Services Ltd. Quality Manager 09/2006 – Till date

Wipro Technologies Ltd Sr. QA Lead / Business Analyst 01/2001 – 08/2006

HCL Technologies Ltd Member Technical Staff 04/2000 – 01/2001

SSS Software Developers Design Engineer 01/1999 – 03/2000

1 Onsite Experience at USA : 4 Years

2 Onsite Experience at UK, London 2 months.

Languages

Database

Project Management Tools C, C++, SQL

Microsoft SQL Server 2005, Oracle 10

Microsoft Project 2007

Configuration Tools PVCS, Visual Source safe.

Software Engineering -

Tools Software Testing, System Architect

Testing Tools Quality Center Administration

Loadrunner 9.5

QTP 9.2 and Quality Center 9.0 / 9.2

Requirements management tools Rational Requisite pro

Other Info Experienced in Testing process, Test Requirement analysis, test planning and Scheduling

Experienced in Manual testing and Automation – QTP 9.2

Experienced in PVCS

Experienced in Requirement Analysis tool Rational Requisite Pro

Domain Knowledge Experienced in working on various domains Enery & Utilities, Retail, Manufacturing, Banking, Finance, Insurance and tax applications.

PROFESSIONAL EXPERIENCE

Projects Profile

14. Project Name : Energy Components (EC)

Client For a reputed Client in USA

Project details Energy Components is a Software package for handling of allocation and reporting of oil and gas production. EC covers the value chain from reservoirs and wells to custody transfer point. Several functional areas include Metered volumes/values, Prod. Tank inventory and levels, well test results, plant equipment observations and daily well data etc., Application modules includes EC production, Administration, System messages and references. Various field operation view uses collection point Hierarchy.

Role QA Lead / Business Analyst

Environment Web based application, .NET, Oracle 10g, Quality Center 9.2 Administraion, Load runner 9.5, QTP 9.5

Duration 9 Months

Skills

& Contribution

• Ability to effectively engage with customer, enhance the relationship.

• Delivery experience in Test/Support

• Exposure to Pre-Sales

• Ensure customer satisfaction and collaborate with program managers

• Provide testing solutions and presentations to Customer for various business applications.

• Excellent communication and interpersonal skills

• Worked on various POC’s to initiate and support testing solutions.

Test Management / Business Analyst

• Test management for a team size of 26.

• Test strategy document preparation.

• Test planning for functional and integration testing.

• Test Requirements gathering, test process layout, planning, testing and defect management process experience

Testing Tools

• Advanced knowledge and experience of HP's Quality Center Administration and customization

• Project set up, site admin and user groups/privileges.

• VB Scripting for customizations.

• HP QC version upgrade from 9.2 to 10.0

• HP/QC API usage and reports

• Performance testing using Load runner 9.5

• Test Automation using QTP 9.5

• Test Process Management using Quality center 9.2 for test plan, Test lab and Defects modules.

• Central testing co-ordination, providing leadership and test automation.

• Project Management, requirement management.

• Client engagement and relationship management experience

13. Project Name : SWIFT

Client Ford Motor Company

Project details Project initiated when Tata Motors acquired Jaguar Land Rover (JLR) from Ford Motor. This project involves porting of all applications for JLR models and related data separation from Ford applications.

Several applications has these two models are in various technologies Web applications, ERP, Mainframe , Java etc. ported to new environment. Testing involves application health checks, data separation, interface tests, UAT, Dry runs and Cut-over tests.

Involves unit testing, integration, system and regression testing.

Role Senior QA Lead / Business analyst

Skills & Contribution

• Testing Account management of 40 people

• Project management tool MS PROJECT 2007

• Performance testing using Load runner 9.5

• Team Management for a complex project

• Test requirement gathering from client and document.

• Automation using Quality Center , QTP 9.2

• Test Process Management

• Defect Management

• Test strategy, planning and scheduling

• Quality Center Administration and reports

• Client Co-ordination & Process improvement.

• Client engagement and relationship management experience

• Working experience with US clients

• Team Management of 40 people

• Test requirements gathering from client

• Preparation of Master test strategy

• Design and implement Test Framework

• Prepared QA policies, Procedures and QA standards

• Test Automation using QTP and Quality Center.

• Planning, design and execution of business scenarios

• Test Lab Set up / Preparation and installations

• Performance testing using Load runner 9.1

• Full testing life cycle activities

• Ensure complete customer focus in deliveries including managing requirements, reviews, obtaining acceptance plans and feedbacks

• Project estimates, schedules and deliverables.

• Establishes smooth communication channels with customer, Communicate project status to client, senior management and all stakeholders on daily/weekly basis

• Single point of contact for all co-ordination of FORD, JLR and FUJITSU

• Project closure documents: Worked on Test case documents, results report, Defect status report, issue tracking list and project status reports during project execution and project closure.

• Defect management and offshore co-ordination

• Risk analysis and mitigation plan.

• Single point of contact from offshore for all project related tasks.

• Test reports using Quality Center.

• QA Metrics

• Test Bed preparations and reviews.

Defect management ( using tool Quality center )

Quality Center Administration

• Project set up using Site Administration.

• Quality center Customization, VB Scripting and reports

• Quality Center Client side set up and Installation of Add-in's (Excel add ins and MS Word add-in) ,exporting test cases from MS Excel to Quality Center.

• Work flow – Add defect field and defect detail customization

• License upgrade install

Organization Satyam Computer Services Ltd – Hyderabad

Duration 21 Months

Team Size 245 Module: 10

Environment

OS: Windows XP

MS SQL

Quality Center 9.2, QTP 9.2, Load runner 9.1

12 Project Name: BEBOP Travel and Expense. (Best European Back Office Practices)

Client GlaxoSmithKline – GSK (UK).

Role Project Leader

Organization Satyam Computer Services Limited,

Duration 6 months

Team Size Project :5 Module : FI (FINANCE)

Environment

(with skill versions) Software

ERP: SAP Application FI (FINANCE)

O/s : Windows XP.

Hardware Pentium PC.

Project Description:

The scope of this project is to deliver regression testing capability for Travel & Expense module, a part the SAP R/3 Based BEBOP application (Best European Back Office Practices). Business is further localized to 11 markets in Europe. Based on the existing BEBOP business processes, A set of functional and automated Test cases has been delivered for making claims, approval and rejection of claims.

Contribution:

• Directly interact with BEBOP project team, Centre of Competence and the end user community.

• Preparation of Test cases, functional testing and Automation.

• Exploratory Testing of the application.

• Design Automation Test Cases.

• Defect logging and tracking.

• Responsible for overseeing the Quality procedures related to the project.

• Writing Test Script based on Technical and Functional specifications.

• Preparing Traceability Matrix to requirements and QMR (Quality Metrics Report).

11. Project Name : Citi Bank Online (CBOL)

Client Citibank

Project details Citibank USA offers Internet Banking that is fast, easy and secure. The convenience of online banking and secure online bill payments is with Citibank Online. Also offers a wide range of checking, savings, CD and retirement products — and all come with many free services including online banking, convenient account access, and 24/7 support.

Citibank online is a web site which has all basic online banking functionalities and services. Project is to ensure these functionalities of various products and services by verification and validation of various banking applications and backend systems.

Role Senior QA Lead

Skills • Online banking

• Performance testing using Load Runner 9.1

• Web Testing

• Project closure reports.

• Team management

Contribution

• Worked on Test Planning and test scope

• Team management of around 30 members for multiple projects.

• Performance testing using Load runner.

• Requirements gathering from Client

• Team management

• Analyze Performance- Load requirements

• Create Performance Test Plan

• Create Performance Test Cases

• Planning and developing load and performance scenarios to discover system defects

• Generated Scripts – Load runner 8.1

• Execute Performance test

• Review Test Results and Prepare Reports

• Recommendations after analyzing the logs.

• Identify performance bottlenecks.

• Preparation of Test process documents, Guidelines and checklists.

• Test planning, test case preparation and develop scripts using QTP.

• Test scripts Execution using QTP and QC

• Test Environment set up

• Preparation of Master test plan

• Test case preparation and execution.

• Project closure documents: Worked on Test case documents, results report, Defect status report, metrics, issue tracking list and project status reports during project execution and project closure.

• Defect logging and tracking.

• Quality Center 9.0 Administration.

• Offshore co-ordination for the team.

• Single point of contact from offshore for all project related tasks.

• Test reports using Quality Center.

• Test Bed preparations and reviews.

Defect management ( using tool Quality center )

Organization Satyam Computer Services Ltd. - Hyderabad

Duration 16 Months

Team Size 45 Module: 5

Environment

OS: Windows XP

10. Project Name : Union Bank of Switzerland (UBS IB)

Client Union Bank of Switzerland

Project details UBS: Union Bank of Switzerland, UBS is the leading global wealth manager, top tier investment banking and securities firm, and one of the largest global asset managers. In Switzerland, UBS is the market leader in retail and commercial banking. With headquarters in Zurich and Basel, Switzerland, UBS operates in over 50 countries and from all major international centers.

Project deals with various trade executions, Swift message validations.

Role QA Lead

Skills • Trades

• Team Management

• Automation using QTP 9.2

• Quality Center Administration

• Manual Testing and automation

Contribution 

•Test requirements gathering from client

•Test script preparation and execution using QTP

• Quality Center 9.0 Administration

• Worked on Test case documents, results report, Defect status report, metrics, issue tracking list and project status reports during project execution and project closure.

• Preparation of test plan

• Extensively worked on project execution.( Test environment, test scenarios and test execution )

• Identifying test scope and approach.

• Defect logging and tracking

• Defect root cause analysis and reporting.

• Manual testing and Automation

• Involved in Business analysis with Business analysts

• Single point of contact from offshore for all project related tasks.

Organization Wipro Technologies

Duration 17 months

Team Size 26 Module :5

Environment

Software Trades, Manual testing and Scripts in QTP 9.2,

Manual Testing and automation

9. Project Name : BIAPS

Client Capital One Auto Finance, Texas , USA

Project details BIAPS is Better Internet Application processing system. This project is mainly to replace the present ACT /CAT system with BizTalk orchestration.

ACT is a short for ADX to Capstone.

ADX is subprime auto loan origination system. This system will be used to store all original auto loan application data. Then the application will get scored, decision and product id will be assigned by third party software called Capstone. After the application is decision from capstone, a windows Web service provides interfaces for various compliance related operations like OFAC Checks and performing address mismatch logic.

Role QA Lead/Test Lead

Skills • Finance business,

• Loan Origination, Funding and Loan servicing.

• Testing: SQL Query Analyzer, SQL Server Enterprise Manager 8.0.

• Manual Testing and Automation, Test director.

Contribution • est requirements gathering from client

• Scripts preparation and execution in QTP

• Test case & test script preparation and execution

• Performed Integration, system testing and end to end testing.

• Defect logging and tracking

• Defect root cause analysis and reporting.

• Manual testing and Automation

• Involved in Business analysis with Business analysts

• Meetings and discussions with development teams and managers.

Partly involved in process improvement with quality team.

Organization Wipro Technologies

Duration 9 Months

Team Size 11 Module : 6

Environment Windows-XP

8. Project Name : National Platform

Client Nationwide Insurance, Columbus , USA

Project details National Platform offers auto insurance; a combination of quality coverage’s and services to help to get the most for one’s insurance dollar. Appropriate business rules will apply based on history of vehicle, discounts and coverage limits to calculate total premium.

Role QA Lead

Skills • Testing and automation

• Test director

• Siebel Application

Contribution • Test requirements gathering and test planning

• Identifying test scope

• Test case & test script preparation and execution

• Performed Integration and system testing.

• Defect logging and tracking

Defect root cause analysis and reporting.

Organization Wipro Technologies

Duration 12 Months

Team Size 10 Module : 3

Environment Windows XP

7. Project Name : ISP-Internet Service Provider

Client Best Buy Inc, Minneapolis USA

Project details ISP Marketing team offers Internet Service Provider (ISP Subscriptions) subscriptions for various vendors at stores. ISP application opens from POS (Point of Sale Application when user enters corresponding Store keeping Unit). This enterprise application has customer experience and business process in offering narrowband sales at various locations. Each subscription has different plans and payment structure.

Role QA Lead

Skills • Retail domain business,

• MS Query Analyser, SQL * Plus

• PVCS

Contribution • Created test plan and Preparation/Updating and Execution of test cases for this Enterprise application.

• Worked at POS (Point of Sale).

• Performed System testing and UAT at stores.

Testing on validation of DB2 tables upon registrations, performing registrations at POS, Actuate reports, checking log files, testing at Kiosk for broadband, digital cable and reviews. Bug logging and tracking using PVCS.

Organization Wipro Technologies

Duration 4 Months

Team Size 6 Module : 2

Environment Windows, POS Lab

6. Project Name : Value Packaging

Client Best Buy Inc, Minneapolis, USA

Project details Package Pricing Application is a web based application developed to manage the data for bundled promotions. It can be used to create copy, edit and report on bundled promotions. Package is a promotion that is for multiple SKUs, offers a price based on a package and offers a discount that is instant/received upon check out. The Package Pricing application allows to: § Create a package by Class, Subclass, and SKU. Create packages for specific stores or regions. Copy packages to reuse information from successful promotions. Select items that you want excluded from a promotion by Class, Subclass, and SKU.

Role QA Lead

Skills • Retail Business

• MS Project

Contribution • Web application testing requirements collection.

• Preparation/Updating and Execution of test cases and scripts for this web based application.

• Verification of sales process at Point of sale to apply those packages.

• Bug logging and tracking using PVCS.

Manual testing and automation

Organization Wipro Technologies

Duration 4 Months

Team Size 16 Module : 4

Environment Windows, POS Lab

5. Project Name : GM-Fusion stage2

Client General Motors, USA

Project details GM site is comprehensive site for choosing a car or vehicle for any one who wishes to buy a car. It provides information regarding year, brand and model for choosing a vehicle. Also intelligent enough to compare with other models. It has components like customize a vehicle, locating dealer, showroom, vehicle selection guide etc.

Role QA Lead / QA Analyst

Skills • Web testing

• Test director

Contribution • Writing test cases

• Scripting and automation on Win runner.

• Bug logging and tracking using Test director.

• Execution of test cases for this web application.

Defect logging and reporting

Organization Wipro Technologies

Duration 18 Months

Team Size 22 Module : 6

Environment Windows

4. Project Name: Terminal Services on Windows Server Platform

Client Microsoft Inc.,

Project details The project involves Marjory the Regression Testing of Various Applications on Windows Server Platforms. The applications are installed only once on the Windows Server, then, by Terminal Servicing from a client to the Server (Client can be any Machine with any Hardware); the application installed on the Server is Tested for proper functioning

Role QA Tester

Skills Regression Testing

Contribution Worked on Testing of Various Applications on Windows

Organization Wipro Technologies

Duration 9 Months, Client Server Testing

Team Size 12 Module : 4

Environment Windows Professional Server 2000

3. Project Name : NTAX

Client Norwegian Tax Authority

Project details The DSB system is an interactive case officer system (Pro4/UNIX) used by the country s 4,300 tax assessment staff to process tax returns.

Role QA Lead

Skills • Unix Shell scripts

• Tax Applications

Contribution Worked on UNIX tool pro4 for tax assessment system in NORWAY.

Organization Wipro Technologies

Duration 7 Months

Team Size 25 Module : 9

Environment UNIX

2 Project Name : KOMBI

Client VDO Mannesmann, Germany

Project details KOMBI System situated in the front panel of a car. It serves basically as an indicator which indicates several parameters like vehicle speed, fuel level and several warnings. Design, coding and testing of the application involves various functionalities of navigation display and additional features.

Role Project Engineer

Skills C/C++,PVCS,SOFTWARE TESTING, System Architect, Automobiles

Organization HCL Technologies

Duration 9 Months

Team Size 8 Module : 2

Environment Software : C/C++

1. Project Name : GH-3002

Client BF Goodrich Avionics, USA.

Project details GH-3002 is a self contained advanced System which displays Altitude for an aircraft. Computes altitude, handles front panel controls and performs Power On Background. User interface data from host generates appropriate symbol for display.

Role Project Engineer

Skills C/C++,PVCS, System Architect

Contribution Design, Coding and testing of the application for the display of altitude information and metric altitude.

Organization SSS Software Developers

Duration 12 Months

Team Size 9 Module : 3

Environment

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