Project Manager,telecom,deployment,implementer,network design
Resume:
Shari Compton
*****.*******@*****.***
Telecommunications Network Project Manager
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SUMMARY Over 15 years of professional experience in telecom and networking with Avaya, Nortel, and Cisco products. Skilled in Project Management methodologies (PMI and ITIL), with a results-oriented approach through the use of outstanding communication, interpersonal, and technical skills. Experience includes working for clients in the Public Sector (within FL and CA) and Private Sector (AT&T/SBC, INTEL, Bellcore/ Telcordia, and Pacific Bell) where there has been progressively more responsibility given, through the proven ability to change processes and control costs to achieve effective business solutions and customer satisfaction. Leadership style is through encouraging teamwork and cooperation; and handling stress with logic and focus. Uses personal integrity in meeting commitments to tight timelines with strong skills in analysis, multitasking, leadership, teamwork, and detail-orientation. Highly skilled in vendor management. ISO 9001/2000 qualified. CCDA and Accubid certified. Currently studying for the BICSI/RCDD exam.
EXPERIENCE
2008-2009 Private Sector Consulting
10/1/2007-2/1/2008- Project Manager Orlando Fl/Richmond Va. for the Philip Morris /General Dynamics IT Managed Services Contract transition to Volt Telecom. Hired the personnel to support all locations for US wide voice and network daily service and restoral as well as multi site new build projects including copper to fiber migrations and Wireless expansion. All Avaya and Siemens CPE equipment as well as network infrastructure was transitioned as well as Change Management with new processes. On-boarding was achieved under budget and on time- flawlessly.
Project Manager for several ATT/IRS locations for Seattle, San Diego, Chicago, Phoenix and Salt Lake were Cisco VOIP with Cisco IP Contact Center installations for Volt. PM for the Fonality product rollout project for the East Coast. Master schedule development using MS Project, MS Office Suite and Visio.
9/2005-9/2007- Project Manager and Implementer Jacksonville Fl. with AT&T/SBC Global Accounts/Global PMO. Project Manager deploying Avaya IP Voice CPE with new network infrastructure builds including copper to fiber upgrades for International Accounts totaling more than 6 million dollars in revenue responsibility. Responsible for insuring that all BICSI/RCDD standards are adhered to at client sites. Responsible for updates of daily/weekly meetings and documents, WBS, scheduling, tracking, PIMS PMO, & Granite as required. Master schedule development using MS Project, MS Office Suite and Visio. Budget was tracked on a daily basis for continuity to plan. Originated JCO/Change orders with vendors as required to meet scope changes. Implemented Change Management processes throughout the phased deployments. Clients I supported with new Avaya 8700/8500/8300 & LSP-G700/Cisco Unified Communication Manager, Nortel installations, Linux and Unix Servers, SAP, IEX Total View, Verint Witness and MPLS Services were McDonalds-Havi HQ (US & Canada), Hallmark Blue Cross/ Blue Shield for several states, VMWARE, HSM (Honeywell), Petroquest, Bank of the West, Commercial Capital Bank, US Bank, Rogerson Aircraft, Borders Books, and OXY inc. These multiple site customers with Call Centers and IVR hubbed for economy and disaster recovery failover arrangements were designed and implemented. Ordered and managed all circuit installations with Special Services Installation /multi vendor meets. Initiated escalations as needed to meet the scheduled commit dates with all vendors. Prepared all circuit and IP documentation to support the maintenance and MAC work for the Managed Services hand off.
2004 Florida Department of Corrections-Installation of the new security Cisco routers for their Florida locations.
10/2003- Dell- Social Security Administration Tallahassee, Florida
Installation of Dell PC's with Windows XP hardware implementations & deployment for the Health Department of the SSA.
6/2003- Dell So Georgia and Florida
Installation of Dell PC's with Windows XP hardware implementations & deployment in selected area Synovus Banks and support facilities with additional applications related to the banking industry.
6/2002- INTEL Global IT Project Office Folsom, California
Project Manager using MS Office, MS Project and Visio
Developed the Master Schedules using MS Project for AV and Videoconference rooms and network hardware implementation upgrades for The Folsom Campus. Responsibility for planning, executing, controlling, and managing the implementation. Multi vendor change management processes were redefined and construction and facility issues were addressed and scheduled. Brought the schedules and plans into conformity with INTEL standardization of MS Project Master schedule, plans and documentation using MS Project, PowerPoint and Outlook. Launched as part of the team, the Global Wireless Project.
1/2001 - Private Sector Consulting /Sacramento California
Consultant Research-Remote Wireless Video multi vendor environment.
5/2000 - 10/2000 SBC IT PMO Pacific Bell, Bellcore/Telcordia San Ramon California
Project Manager using MS OFFICE, MS Project, PowerPoint, Outlook, NetMeeting and Visio.
Managed the development, testing and installation of 29 system interfaces and middleware
for WFA DI/DO- Work Force Administration-Dispatch IN/Dispatch Out for Special Services (SSIR). Tracked budget & progress while managing the hardware implementation. The Bellcore/Telcordia product bridged all proprietary and Legacy systems. This included a Data System and Test Center move to St Louis, MO. Cisco and printer upgrades were required. The Windows based TCP/IP large WAN/LAN migration for all California and Nevada Pacific Bell California Central Offices and Special Services I/R Garages deployment rollout. The associated deliverables were successful, on schedule and within budget.
1/2000 - 5/2000 SBC ASI St Louis, MO. and Pleasanton California
Technical Trainer/Project Implementer. Contracted to implement the new Data Company.
Responsibility for technical training, project management & project escalations for the new St. Louis Center deployment. Performed technical training on all systems related to Data order process, WFA &provisioning, installation, tracking, testing and turn-up for Special Services I & R. I coordinated DSL, Frame Relay, ATM, VPN Switched Services circuits as an escalation SPOC.
Managed escalations for Major and National accounts implementing all Data products as inter company client advocate and Network Operations Service Manager. Complex Projects were negotiated and coordinated with the clients using MS Project and Visio.
2/1999 - 12/1999 Interquest/Darwin Networks (ISP) Walnut Creek California
Project Manager/Network Design Engineer using MS Office, MS Project and Visio.
Project Management and Design Engineering for National Account Multi Dwelling MDU DSL TCP/IP hardware circuit implementation & wireless deployment for Post Properties and many college campuses nationally.
Project single point of contact responsible for planning, Project design, executing, controlling and managing budget, risks, analysis, timeline and schedule development, design engineering, contracts, equipment selections, equipment purchases, Special Services (SSIR) circuit orders, equipment & hardware deployment, implementation, testing and turn up for UAT.
Escalation contact for client site support. The campus deployment utilized the technologies of TCP/IP, DSL, wireless, fiber, CAT5, T_1/ T_3, ATM Cisco-Redback infrastructure with master document control in MS Project.
Tracked and supported training and client Kiosk/Web development needs.
Project Manager and Engineer for the new regional POPs/NEPs with OC SONET Fiber backbone implementation merging 4 companies and consolidating 3 Data Centers for Darwin Corp to Louisville KY. Participated in the deployment of VoIP and VideoIP as part of the team.
1/1999 - 2/1999 Bellcore/Telcordia Rosemead California
Project Design Engineer using Peregrine. Designed system and provisioning order process for new wholesale fiber facilities for Southern California Edison.
1/1998 - 12/1998 VERIO PACIFIC (ISP) Walnut Creek California
Telecommunications Manager/Projects Engineering & Management using MS Office, MS Project. Responsible for planning Engineering, technical support, vendor and Project Management for backbone infrastructure and WAN with client LANs. Implemented a new hardware & circuit infrastructure of 5 POPs/NEPs with client migration to new PRI's, DS-3's and OC facilities while decommissioning 20 sites. Implemented CMM/SS7 Provisioning to Nippon TT-Japan and Denver Corporate.
Designed and implemented both an ATM Network and Frame Relay Network for the Western area to expand the Data products available. Denver Corporate followed the pilot with a US directive for all regions. COLO services were added to the sales product line following the new Data Center construction. Restructured organization that enabled enterprise-wide services to support company’s hyper-growth. Structured and managed the Customer Care Center as escalation SPOC for client support, negotiation and coordination. Developed high level plan to align goals of information systems with company strategies. Collaborated with upper management to prioritize strategies and information systems requirements. Saved $1 million annually by implementing major applications in alignment with plan. Established major data center with SUN UNIX, Novell NetWare, Linux and Microsoft NT servers. Designed IS technical architecture and provisioning that enabled system-wide integration and interoperability. Built an IS infrastructure that delivered scalability during rapid organizational change. Piloted the DSL product roll out partnered with Covad. Performed the Engineering and Customer Care functions until the two departments were fully ready to support the installed client base as well as new deployments.
3/1996 - 8/1997 Pacific Bell/SBC San Ramon California
Project Manager-AMOS Deployment using MS Office, MS Project.
Project Manager to implement and coordinate the Local Competition Statewide WAN/LAN TCP/IP project called AMOS. Responsibility for planning, executing, controlling, and managing the large-scale equipment rollout/deployment project for statewide installations. Completed over 175 remote site infrastructure installations for California Central Offices and SSIR connecting to Network Entry Points via T-1 circuits. Cisco routers and switches, UB and Cabletron hubs, new PCs, printers and print servers to Hayward Tandem Operations were required as well as cabling bandwidth upgrades to Category 5 and fiber infrastructure. Duties included scheduling and leading status meetings, tracking action items, and implementing using PMI standard project management practices to support and successfully complete the new WAN/Infrastructure Deployment Project.
I accepted expanded scope to include the Wireless laptops and hand held devices for mobile documentation and completion from the field with no serious impact on schedules and budget while improving productivity. The process changes were minimal for the field personnel.
Provided trackable status reports that were the preferred documents the Vice President of Operations used to status and update the Board of Directors. Maintained these documents on a server that enabled everyone to access what they needed when they needed it and updated it with NetMeeting during conference calls with the team. Jeopardies were published, escalated and distributed according to Pacific Bell standards.
Additional statewide Projects were added simultaneously for installation at all the Public Coin Garage locations and Special Services garage locations. Disconnects of dedicated SNA system circuits and equipment were part of the cleanup after the new infrastructure rollout.
All moves and installations occurred on schedule and within budget requirements.
12/1995 - 3/1996 Roseville Hospital /Sutter Roseville California
Design Engineer & Implementor
Contracted to Roseville Hospital to map and document the networks and Client Server devices.
Designed and bid new Data Center wiring and fiber network installation to upgrade and expand bandwidth. Category 3 and 5 cabling upgraded to facilitate 100mbit-fiber backbone with DS3 campus links to Sutter Corporate AS400 with Cisco routers for EMR conversion. This was phase one of their new facility move project - 1st quarter of 1997 and merger preparation and activities to Sutter Health Corp.
7/1995 - 12/1995 Wells Fargo Bank Data Center Roseville California
Help Desk Implementor
Contracted to Wells Fargo Data Center for implementation of the 7 by 24 help desk supporting MVS, Client- Server, and Tandem operations.
1995 Quotron San Jose California
Network Engineer
Contracted to for installation and testing of the ISDN back up network on Cisco routers.
1994 Tuolumne County California
Network Engineer
Contracted to implement an Ethernet/DECNET network for all county building facilities.
1990-1991 Burnup and Simms San Jose California
Network Engineer
Contracted to implement underground fiber facilities for Pacific Bell San Jose.
1989-1990 VLSI Technologies San Jose California
Project Manager
Responsibilities to implement campus fiber network. Also responsible for all wire-plant in the new corporate headquarters facilities. Moved and upgraded all voice and data network equipment. Designed and implemented the charge-back system for telecommunications services.
1987-1989 Digital Equipment Corporation Santa Clara California
Project Management responsibilities as Western Area Voice Consultant.
Implementation of new PBX's at 35 sites in the 12 western states replacing leased equipment with new Northern Telecom and AT&T switches. Installation of the Western Area T-1/T-3/IDNX network and Corporate Headquarters network link. Piloted Voice Mail services for the Corporation. Supported the NASA Account and Livermore Labs as an OSM. Research and Development of CTI/ISDN with DEC and Northern Telecom. Provided Beta testing technical support.
1985-1986 MCI- San Francisco, California
National Accounts Service Manager responsible for transitioning Satellite Business Systems Western Area National Accounts through merger. Technically supporting the full product line for Bechtel, B OF A, Wells Fargo, Crocker, Chevron, IBM, fireman’s Fund Insurance, Pacific Coast Stock Exchange, and 35O Watts & 800 customers, while off loading from satellite to land based network services. Pre and Post sale technical consulting as well as project management was included in my responsibilities. Managed the installation of the first T-1 between LA & S.F for State Of California LOTTO.
1982-1985 Satellite Business Systems (IBM) San Francisco California
National Account Service Manager for the above accounts providing project management and 7x24 technical service and support of VSAT and switched network services.
1981-1982 C P National Pleasanton California
Regional Installation PBX Manager contracted to improve the installation interval, realign the reporting structure, and evaluate personnel. Completed the restructure of the operations center, and was able to turn a profit in three months at a center that had previously never been profitable.
Provided Installation and technical support for the following manufactures of PBX's: MITEL. ITT, NEC, Siemens and Telrad, Toshiba Key systems.
AT&T Long Lines ISC Special Services Western Area National Accounts San Francisco California
Circuit /Network Installation/Service Management Coordinator
Technical Support for Western Area Headquartered National Accounts- Bechtel, B of A, Chevron, IBM, Wells Fargo Bank, Safeway, Transamerica, Foremost McKesson, Pacific Stock Exchange, Fireman's Fund Ins, and Crownzellerbach.
Single Point of Contact for escalations, expedites, testing and client interface for Circuit/Network Installations SSIR for AT&T Long Lines Western Area National Accounts. Tracked the Order Critical Dates, scheduled the Test Date for a Multi-Vendor meet, handled the escalations through Engineering and Provisioning groups for assignments, tracked the inside work and outside dispatches, tracked the test progress, interfaced with the Client Contact for test & turn up coordination. Completed the order in all systems and notified Sales of the completion status.
Coordinated Transamerica's national EPSCS network installation. 1400 sites in the U.S. were cut to service on a weekend. All locations were up and tested by Monday except for a site in LA with no serving pairs from the street available. Managed Chevrons ETN installation- a software defined VPN. Managed the network installations for Bechtel worldwide. Transferred to Pacific Bell as an I & R Installer for POTS.
TECHNICAL INFORMATION:
Manufacture qualified by AT&T, IBM, DEC, Apple, DSC, NET, IDNX, CLI, Cabletron, Bay, Lucent, Datatel, Newbridge, Redback. and Cisco*
Cisco Routers,71xx, 76xx, 75xx, 47xx, 46xx, 45xx, 26xx, 28xx,10xx . . .
Cisco Switches 85xx, 60xx, 78xx, 35xx, 29xx.
*Due to the security nondisclosure documents I sign upon employment, I am unable to be more specific about exactly what equipment was used at any specific company or location.
PBX Manufacturer qualified by:
AT&T, Northern Telecom, Mitel, Rolm, Siemens, ITT, NEC, Toshiba, Telrad, VMX/Octel, AVAYA, Nortel, Fonality
Education:
Received enough credit hours equivalent towards BS in Engineering while at ATT no degree received.
Certifications:
CCDA-Cisco Certified Design Associate
Audited/Trained in Cisco (certified/non-certified) courses, to design coursework for AT&T techs
Accubid Certification
Completed course work for PMP
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