Human Resources

Kyla Jackson

***** ******* ******, ****** ** ****5 310-***-****

EDUCATION

California State University at Dominguez Hills

Bachelor of Arts, Theater Arts: Performing Concentration

Minor – Communications

Received Degree in August 1999

A high energy Human Resource Professional with a track record of analyzing business needs and applying innovative H.R. solutions. Highly motivated change-agent experienced in team building and project management. Strengths include recruiting strategies, development of policies and procedures, strong strategic partner, communicative skills and training. Situational and Performance Management Leadership.

WORK EXPERIENCE

The Children’s Collective, Inc.

Human Resources Analyst 7/08 – 5/09

Provide support to the Human Resources Manager. Responsibilities include:

• Recruitment and selection of potential employees

• Implement associate on-boarding and off-boarding programs

• Consistent intervention and assistance in creating positive employee relationships at all levels

• Complete and mail out employment verifications, wage garnishments and EDD forms

• File and track worker’s compensation cases

• Manage all on-boarding occupational clinic visits

• Maintain and monitor all employee’s occupational clinic visits

• Assist with maintaining student to teacher ratio in classrooms

• Manage and set up employee benefits

ACT• 1 Personnel Services

Human Resources Administrator 8/98 – 3/08

Career Skills and Knowledge

Recruitment and Selection of Top Talents: Included recruitment strategies based on competency criteria, training aligned with performance metrics, talent management and talent profiles. Building associate recruiting strategies at the local level and implementing automated recruiting systems.

Leadership Development: Develop skills and reinforce behaviors which align with performance metrics and business objectives and leadership competencies. Develop and implement regional/divisional training. Ongoing coaching and development of field leadership.

Performance Management: Included assisting field leaders in long range planning, goals and objectives setting, performance rating metrics, competencies, and ensuring consistency in alignment and execution of business plans.

Associate Relations: Consistent intervention and assistance in creating positive employee relationships at all levels. Lead investigation and employment related disputes. Use information from associate surveys to make strategic business changes to focus on overall client experience and associate satisfactions and retention.

Relevant Work Experience

Provided support to the corporate office and 72 ACT• 1 branches nationwide.

• Recruitment and selection of potential employees for the corporate office

• Delivered in-house and management training; conflict resolution and performance management

• Consulted with in-house and temporary employees to resolve various issues

• Managed and monitored Performance Excellence merit rating process

• Assisted management in Situational Leadership to increase readiness levels and foster continual use

• Implemented associate on-boarding and off-boarding programs

• Completed and mailed out employment verifications, wage garnishments and EDD forms

• Composed, edited and formatted all correspondence

• Administered personality questionnaires

• Completed and discussed background checks with Branch Managers

• Ordered and distributed pagers to various branches

• Ordered office supplies and furniture for branches and corporate office

• Assisted with opening and closing of branches; ordering signs, tagging furniture and setting up equipment

• Assisted branches with various legal questions

• Was liaison for all storage needs

• Filled out asset audit forms and arranged to have corporate office furniture tagged

• Approved various bills for payment on a monthly basis

• Separated and sent P&Ls to Kinko’s for copying and distributed to branches

• Was liaison for the corporate warehouse to retrieve supplies and furniture for the corporate office and branches

• Arranged cleaning and maintenance of office equipment; fax machines, copiers, printers and phones

• Coordinated Federal Express packages and Tricor pouches

• Assisted with corporate office move; arranged office clean-up, met with various vendors to set up services

• Updated branch directory and corporate office extensions

• Set up on-line ordering with Office Depot and US Office Products

• Arranged travel and flight schedules for Executives

• Ordered and distributed logos to branches

• Met with vendors and arranged service for branches

Lakeshore Learning Materials – Accounting Assistant 4/92 – 4/98

• Matched invoices with purchase orders

• Audited all invoices for correct information and batched accordingly

• Forwarded completed invoices to data entry for input

• Audited monthly statements and typed correspondence

• Received all incoming accounts receivable mail

• Audited all invoices against checks

• Forwarded checks to data entry for input

• Maintained filing system

The Yasuda Trust and Banking Co, LTD – Secretary Corporate Banking Division 5/91 – 2/92

• Supported twelve Managers, Vice Presidents, Loan Officers and Loan Associates with various duties

• Responsibilities included; answering phones, typing reports and letter, Xeroxing and collating various documents and maintaining filing system

SKILLS

Extremely proficient in: Microsoft Office, Word, Excel, PowerPoint, Outlook, 10-key by touch.

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