Customer Service Technician

PHILIP GARLEY

*** ******** ****** *** ******, GA 30096 678-***-**** *******@*******.***

Technical Support Specialist

“A+/Net+ Certified Technician”

Over five years experience in the information technology field focusing on total client support, including hardware, software support. Provide expertise installation, maintenance and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction. Performed work on large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing readers and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocol.

Core Strengths

Strengths include strong motivation for new challenges, customer oriented, and effective communication, analyzing and diagnosing client and network issues with quick and effective response to:

• Project Management • TV Programming • Supervisory

• General Office Skills • Customer Service • Office Operations

• Microsoft Office Suite • Cabling& Networking • Professional Presentations

• Word, Excel, Access, PowerPoint • Wireless Networking • Research/Search Internet

Implementation and asset management using my knowledge with Win NT, Win 2000 Workstation/Server 2003, Windows XP Professional, and MS Office Suite

EMPLOYMENT HISTORY

Computer Generated Solutions, Atlanta, GA 09/10 – 03/12

Help Desk Technician

Answer Client inquiries about desktop and laptop issues

Create Trouble ticket.

Troubleshoot issues by phone

Document all interactions with client and try to solve issues

Escalate if necessary to appropriate Department or individual

Comcast Cable, Saint Paul, MN 07/04 - 04/08

Communication Technician level 3,

Installed cable internet, telephone, home networking and cable vision services

Troubleshoot and repaired issues as outlined in work order or customer request

Made monthly inventory of material supplied

Collected cash on delivery and make daily report

Conducted follow-up calls to ensure resolution of issues

AT&T Broadband, Saint Paul, MN 07/02 – 07/04

Broadband Systems Service Technician 3

Installed cable internet

Installed home network using routers and switches

Installed cable TV services

Troubleshoot assisting services

Installed Cable Telephone

MediaOne., Saint Paul, MN 02/00 – 07/02

Tier 1 Technical Support

Provide on-line phone assistance to customers and or field service technician to complete internet and network setup

RightStep, Minneapolis MN 07/99 - 02/00

Professional Mentor

Motivated and supervised 15+ employees on daily basis.

DecisionOne, Richfield, MN 04/97 – 07/99

Helpdesk Technician

Help client in setting up dialup internet by phone

Others Duties as Assigned

EDUCATION

Advance Technology Group Sandy Springs, GA 2010

A+/Net+ Certification, MCP

Brown College Minneapolis, MN 1996

Associate Degree Business Administration

Emphasis in Computer Applications,

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