Customer Service Administrative Assistant

UBALDO HEREDIA

***** ****** **. #** ******* Park, CA 91706

626-***-**** | ******@*****.***

OBJECTIVE

Resourceful candidate with a demonstrated skill in Managing change and maintaining flexibility in a variety of professional environments seeking an opportunity where my skills, training and proven accomplishments can contribute to and grow with the company’s objective.

SUMMARY OF QUALIFICATIONS

•Computer knowledge

•Verbal and written communication excellence.

•Able to coordinate and prioritize multiple projects in a fast-paced environment.

•Ability to work productively unsupervised.

•Outstanding pre/post planning, exceptional organizational and communications skills.

•Bilingual English & Spanish

EDUCATION

Everest College With a 4.0 grade average City of

Industry, CA

Business Management & Administrative Assistant Diploma January 2013

West Covina Adult School West Covina CA

Certification, CompTia A+ February 2010

SKILLS

•Software: Software Installation. Virus, Melware, Trojan and Spyware Removal and Prevention. System Installations and Configurations. Software Configuration. Windows XP/Vista/Win 7 Installation and up gradation. Software Diagnostics. System Upgrades. Backup and Restoring Data. Knowledge with Office 2007 / 2010, Excel, PowerPoint, Word, Outlook.

•Hardware: Repairs, services, and Update on Desktops and Laptops. Computer Configuration and Assembly. Hard Drives, Ram, Memory, Power supply, Video card, audio or Ethernet cards. Create daily and weekly Backups of all system. Wireless Routers, and Access-point setup, configuration & authentication.

•Networking & CISCO: LAN. Wireless. Networking Technologies. Network Security. WAN & LAN. TCP/IP Firewalls and Ethernet. Router Configuration.

•Client Service: Consultative relationships. Customer Care, Customer Technical Supports & Training. Able to transmit technical info to the users of all abilities. Done full practical and over the telephone troubleshooting on several different systems, platforms, and hardware configurations. High direction towards the customer service. Skilled to manage aid desk requests under a pressure. Skill of help-desk processes like problem rise procedures, problem resolution script and severity stages. Offers clear and easy explanations and performs closely with the people to build up solutions to its computer difficulties.

PROFESSIONAL EXPERIENCE

•Freelance Computer Repair April 2009 / Present

•Berry’s Industrial Service Corona,CA

1989

VOLUNTEER EXPERIENCE

Baldwin Park Little League Baldwin Park, CA

Assistant Coach 2008 to Present

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