Customer Service Manager

OBJECTIVE

Looking for a challenging position where I can utilize my skills as a PV designer/Installer in a progressive company to utilize my skills

EDUCATION

Solar Energy Institute(SEI) Aug, 2008

Courses: Carbondale, CO

PV design and installation (PV101)

Advanced PV design (PV201)

Residential wind power

Solar Thermal, NEC Solar, Micro-Hydro, Solar water pumping and Solar sales & marketing courses later this year (2011)

Studies focused on:

Analyzing net metering and other incentives that affect the final cost of a PV system.

Installed, tested, and commissioned a residential OFF grid solar electric and grid-tied system with battery back-up (3600Wkw Outback off-grid and 5000kw SMA Sunny Island system)

Diagramed an array in series and parallel configurations.

Obtained and applied module specifications for a given module and determined a module’s performance given various environmental conditions

Determined performance of an array/system based on irradiance changes or for array orientation and tilt angle at a given site.

List the pros and cons of different mounting structures (ground, pole, roof, and trackers)

Sized a residential grid-direct system including the inverter, array, PV source and inverter output circuit conductors (basic), and over-current protection.

Determined the number of modules that can fit on a given roof space

Identified the following wires and components on a three-line diagram of a residential grid-direct system: the array, disconnects, inverter, the equipment grounding conductors, ungrounded conductors, grounded conductors, the grounding electrode(s), and the system grounds

Listed the order of commissioning and decommissioning, as well as potential safety hazards, for a grid-direct system

Institute for Business Technology June, 1997

Certified Network Specialist, Santa Clara, CA

Studies focused on Networking, Software, and Hardware development. Install, troubleshoot , and configure TCP/IP based networks, Cisco Routers & Switches, all Windows platforms. Technical planning, and business case analyses, protect , backup, and recover data. Configure and optimize Active Directory (DNS, GPO, DFS,DHCP, IIS, and Terminal Services).

Courses/Trainings

Installing and implementing WIN2K AD

Internetworking TCP/IP

Microsoft Networking Essentials

Interconnecting CISCO devices (Routers and Switches)

Designing and implementing Databases (MSSQL 7.0 & 2000)

Portia APO Database Administration

EXPERIENCE

AzimuthPower, LLC Present

Miami, FL

Currently assisting and consulting architects and clients of an architectural firm (SOW Design Studio) who are interested in using sustainable products and renewable energy. Help clients get a better understanding of renewable energy technologies (solar, wind, micro-hydro, and solar thermal) and all the components associated with these technologies (BOS). Arranged utility interconnection agreements and assisted with rebate paperwork. Researched sustainable and renewable energy products using different publications such as ED+C, Homepower, and various online websites. Produced proposals and conducted site evaluations . Worked with Fronius, Xantrex, Outback, and SMA inverters. Evergreen, Sun, BP, and Sanyo (bi-facial) pv panels, Outback charge controllers, Battery banks, ground, pole, and roof mounted systems.

• Familiar with electric power distribution systems. Balance of Systems

• Installed and commissioned over a dozen pv systems ranging from 3kw to 14kw

• Experience in design of commercial and residential photovoltaic systems

• Good understanding of utility rebate programs

• Excellent customer service skills

• Familiarity with solar electric and on-site energy generation

• Developed preliminary solar layouts to support sales

• Assist in developing complete detailed solar designs for construction

• Review utility and site information to assess solar capabilities and electrical interconnection, assist with rebate paperwork.

Systems Network Analyst Feb 2005 – Jan 2009

Citco Technology Management, FT. Lauderdale, FL

2005- 2009 Citco Technology Management Ft.Lauderdale, FL

Systems Network Analyst

2nd level datacenter operations support working closely with clients, vendors, processes and various operations teams within Citco

Responded quickly and effectively to production issues and taking responsibility for seeing those issues thru resolution.

Assisted with network managed services second level support for LAN\WAN\WIFI issues.

Participated in problem solving and trouble shooting issues related to all Windows platforms.

Configured and implemented win2k3 and win08 servers, RAIDS, clusters, disk arrays, tape backup devices all according to Citco standards. Scheduled necessary hardware maintenance as needed.

Second level support ( Active directory, Windows, and SQL support)

Worked closely with multiple monitoring tools such as: HP Insight Manager, Big brother, MOM, Cool Net, Spectrum.

Deployed Microsoft Security updates and patches (SUS)

HW/SW system installations, configurations, upgrades and maintenance HP/Compaq/Dell

Senior Systems Engineer Jun 1999 – Jul 2004

Dresdner Lateinamerika Financial Advisors, Miami,FL

Participated in large complex to moderate projects involving installation or conversion.

Database Administrator for MSSQL 6.5,7.0 & 2000

Administration of Cisco Routers and Switches (TCP/IP, VLAN, VPN)

Installed and Maintained Document Management System application

Second Level support for Broker Dealer Main applications

Bloomberg, Bear Stearns, Portia APO, Advent Axys and Blotter systems

Administrator for Linux Red Hat, Zope 2.5.1 Web Server, and MYSQL

Second level support for HR ADP Payroll services, CCMS (Siebel), Voice Recorder (Mercom and Racal).

Maintained an Enterprise backup system Comaq MLS Tape Library Veritas Backup Exec BrightStor Arcserve 2000.

Exchange 5.5 Administration

Citrix XP Terminal Server administration, installation, and configuration.

HP/Compaq/Dell server experience, installing and configuring (hardware and software)

WIN 2K AD installation and maintenance.

Second level support for Active Directory issues (AD admin, object manager, DNS, domain manager)

Installed, configured, and supported all LAN\WAN issues for (8) Global Representative offices in South and Central America.

Deployment of Microsoft Security updates and patches (SUS)

Monitoring and deployment of an Enterprise Anti-Virus software solution (Mcafee Epolicy Orchestrator).

Maintained and administrated server Clusters .

Administrator and 2nd level support for all private banking software and hardware issues.

Actively participated in yearly Disaster Recovery test as a member of the Infrastructure team. Recovering all major applications, servers, routers, PBX, and fax servers. Working closely with third party vendors (Bell South, Equant, and AT&T).

Systems Administrator, I/T Specialist Feb 1997 – Aug 1998

Custom Chrome Inc., Morgan Hill, CA

Hardware installation and maintenance for desktop computers, terminals, printers and phones.

Administrated ReadyKey, MS Exchange, CCMAIL, and WINNT 4.0 serves

Supported and fixed hardware and software problems.

Supported and troubleshot problems related to voice systems (Mitel and Octel)

Supported and troubleshot problems related to data connectivity.

Help Desk / Customer support (monitored, recorded, and provided appropriate follow up).

Upgraded and rebuilt PC’s

SUMMARY OF QUALIFICATIONS

Solid understanding of network systems, software, and operation processes. With excellent self-planning and organizing skills.

Highly motivated

Capable of working under pressure.

Good interpersonal and problem solving skills.

Customer oriented to always provide best customer service in the most courteous way.

Willingness to seek alternatives and innovative solutions

Passionate about renewable energy

Contact this candidate