Customer Service Assistant

Stephany Acosta

**** ******* **.

Houston, TX ***80

713-***-**** *****************@*****.***

Professional Summary

• Highly skilled in all areas of mathematics

• Ability to work in high pace environments while effectively paying attention to details

• Five years experience with face to face and over the phone customer service

• Skilled in Microsoft Office

• In pursuit of a double degree in accounting and finance

Education:

Bachelor of Business Administration in Accounting- December 2013

University of Houston- Houston, TX

Bachelor of Business Administration in Finance- December 2013

University of Houston- Houston, TX

Work Experience:

Lincoln Financial Advisors:

Executive Assistant: (June 2011-Present)

• Individual assistant for two financial planners

• Handle all paperwork, scheduling, and assist in client meetings

• Perform clerical work and phones

Bank of America:

Teller: (December 2009-Present)

• Associate of the month for June of 2010

• Perfect record for all internal reviews

• Volunteered to assist in March of Dimes program at branch

• Exceeded product referral expectations for 3 consecutive months

Baseball USA “The Yard”:

Lead Cashier/Corporate Office Receptionist: (April 2007-February 2009)

• Trained all new hires for cashier position

• Received all new shipments of products and put into inventory

• Balanced cash drawer and checks/credit sales

• Handled all reservations for lessons and batting cage rentals

• Answered all phone calls dealing with complaints, reservations, and other questions

References available upon request

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