Customer Service Manager

CHRIS TEMPLETON

**** ***** ******

Corona, CA ***82

909-***-****

*********@*****.***

CUSTOMER SERVICE / LEADER / INVENTORY MANAGER

PROBLEM SOLVER

Talented Inventory Control Analyst Supervisor with over 20 years of experience. A proven track record in maximizing ROI…in people, software, stock levels, and policies. Documented skill in finding and fixing inventory problems with solutions that work over the long haul. Proficient capacities to train others in using SAP Systems, and other best practices.

CORE QUALIFICATIONS

Supervisory Skills-maximizes the performance of people and equipment

Teamwork-makes certain that employees have a clear understanding of their responsibility

Analytics & Accuracy-concentrates on analyzing essential facts and recognizes the importance of accuracy

Judgment-makes wise and fair judgments based on solid facts

Communication Skills-excels in relating well to others

Organizational Skills-is methodical in planning and performing

Goals and Objectives-sets clear and measurable goals

Knowledge-possesses an invaluable source of knowledge

Loyalty & Dedication-is loyal to organization, associates and subordinates

Versatility-is capable of maintaining essential operations while providing back-up support for other jobs

INVENTORY & COMPUTER PROGRAMS

AS400

ISO9000

Baan & Oracle

SAP

Access

Outlook

Excel

Office Suite

PROFESSIONAL EXPERIENCE

2008-2011 FUJITSU, FOOTHILL RANCH, CA – Inventory Analyst

Responsible for perpetual cycle counts (ABC Codes). Inherited an inventory that needed improved and combined with 3 direct reports (Cycle Counters) was able to successfully increase inventory accuracy from 96-99.9%. Coordinated physical counts and investigated and researched variances. Use of Baan & Oracle tracked inventory. Extremely Proficient AS400 and ISO9000 and effectively led transition from AS400 to SAP as well as Oracle. Use of Crystal Reports while coordinating customer owned inventory.

1998-2006 EXEL INC, RIALTO, CA – Inventory Analyst

Coordinated physical inventory counts and successfully utilized SAP to reconcile inventory. Supervised a team of up to 4 Cycle Counters to reconcile and research daily variances.

EDUCATIONAL EXPERIENCE

ASSOCIATE OF ARTS, EVEREST COLLEGE – Business Administration

BUSINESS OF SCIENCE, UNIVERSITY OF PHOENIX – Graduate 2013

MILITARY TRAINING

Served in the United States Air Force-E5

Served under the Department of Counter Terrorism

MINIMUM SALARY REQUIREMENTS-$42,000 ANNUALLY

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