Customer service rep
Resume:
AZIZA HUNT
Jonesboro, GA 30238
*****.****@*****.***
OBJECTIVE
Seeking professional and personal growth in a non-management position, utilizing my extensive customer service, multi-tasking.
WORK EXPERIENCE
Anchor Hospital, Atlanta GA
Nurse Assistant/ Mental Health Assistant 05/2009 – 04/2011
Performed administrative and clinical tasks to support the work of medical doctors and other health professionals. Performed routine tasks and procedures such as measuring patient’s vital signs, recording information in medical records-keeping systems, and collecting and preparing specimens of bodily fluids for laboratory testing. Interact with patients on a daily basis to assist with their assessments and recovery.
Bellsouth, Conyers, GA
Call Center Sales Representative 06/2003 - 06/2007
Consulted with customers to recommend and sell a variety of telecommunications products and services to meet customer's needs in an inbound call center environment. Worked with customers to retain their products and services. Utilized preapproved levels of credits based on customers situation to retain service(s). Utilized appropriate techniques to encourage a great customer relationship, build rapport, and enhance the buying experience. Interacted with on-line systems while communicating with customers such as Seibel (pulled up customers accounts), Orbit, RNS (regional navigation system). Helped customers understand their monthly bill and took payments, handled and resolved issues and complaints. Acted as a liaison between Bellsouth customers and the other departments within.
Bellsouth, Chamblee, Ga.
Service Representative Local Carrier Service Center 11/2000 -06/2003
Serves resale-based CLECs by processing local service req. Interact with CLECs to provide feedback regarding service order accuracy, negotiation of due dates and clarifications of policy. Inputs and verifies service orders for accuracy and completeness. Provides clarification, order confirmation, service troubles, missed appointments on service requests. Represent management during their absence, which includes, but not limited to, evaluation and resolution of production reports, point of contact for center service representatives.
Adecco Temporary Agency, Atlanta, GA
Administrative Assistant 01/2000 - 11/2000
Provided a high level of administrative and secretarial support, including a wide range of specific responsibilities for various offices and agencies. Professionally prepared key correspondence, complied complex reports, scheduled meetings, and coordinated training. Ensured accurate and preparation and distribution of numerous forms. Assists customers in the application process to obtain personal and commercial credit accounts. Managed confidential correspondence regarding customer’s credit application and accounts. Utilized a wide range of mechanized databases and office equipment.
EDUCATION
Georgia Southern University, Statesboro, GA Major-Health Medicine 09/1995 -06/1998
DeKalb Technical College, Covington, GA Major-Nursing 10/2007 - 01/2009
SKILLS
Microsoft Word, Windows, 95, 98, XP, Vista, Excel, typing skills 70 WPM, 10,000+ KPH. Proficient with leading personal computer applications including spreadsheets, word processing and presentation programs
RECOMMENDATIONS* Upon Request
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