Engineer Network
Resume:
Paul Pena
Rowlett, TX **089
Phone: 972-***-****
Cell: 214-***-****
E-mail: ****.*.****@*******.***
WORK HISTORY
AT&T (Richardson, TX) 9/09 to Present
Network Support Engineer / Technical Assistance Center
TIER II network support for company’s production ATM Wire Line Network; TIER II network support for company’s Mobility/Wireless Network. Also assist the Network Operations Center in a TIER II troubleshooting or escalation capacity. Escalate networking issues to TIER III and vendors.
o Troubleshoot ATM PNNI and UNI links (WL)
o Troubleshoot Alcatel 7670 & 7470 Switch (WL)
o Load Balance & Optimize ATM Traffic (WL)
o Troubleshoot Cisco MGX Switch (WL)
o Troubleshoot Nortel Passport Multiservice Switch 7000/20000 (Mobility/Wireless Network)
Accenture (Dallas, TX) 8/06 to 7/09
Network Engineer / Global Network Operations Center
TIER II troubleshooting for State of Arizona’s’ WAN infrastructure; infrastructure consisted of a mixed environment of Cisco products (routers and switches) and Nortel Networks products (routers and switches).
o Troubleshoot Frame-Relay, ATM, MPLS, & MOE
o Troubleshoot Point-to-Point & Business DSL/VPN (IPsec)
o Liaison between field-service engineers, customers, and carriers
o Escalate issues with carriers and LEC(s)
o Designed network topology drawings
o Audit SNMP configurations & network inventory
Alliance Data Systems (Dallas, TX) 11/06 to 1/07
Project Engineer III
Integrated ITIL’s Best Practice Recommendations within company’s Network Operations Center and second level support engineers. This was accomplished through formal interviews and shadowing sessions with NOC staff and gap analysis studies. Performed system analysis and audited company’s management tools: MOM, BMC Remedy, and Solar Winds.
o ITIL v 3.0
o Change Management
o Network Operations
o Event Management
o Creation of Knowledge Base
o Incident Management & Problem Management
USA Mobility (Plano, TX) 9/00 to 8/06
Supervisor / Network Operations Center
Responsible for troubleshooting, monitoring, and escalating company’s two-way and one-way wireless messaging/paging data system and company’s internal WAN infrastructure. Infrastructure consisted of a mixed environment of Cisco products (routers and switches) and Nortel Networks products (routers and switches).
o Supervised staff of (3) NOC analysts and (5) help-desk analysts
o Troubleshoot Frame Relay, Point-to-Point, ISDN, & Business DSL/VPN (IPsec)
o Troubleshoot one-way, two-way, & VSAT transmitter base sites
o Liaison between field-service engineers, customers, and carriers
o Escalated issues with carriers and LEC(s)
o Monitored data center’s UPS and electrical systems: rectifiers, generators, & dry battery cells
o AS400 connection issues
o What’s Up Gold Administrator
o ITIL Implementation
o Designed Network Topology Drawings
Accenture (Dallas, TX) 1/00 to 8/00
Systems Administrator /Global Network Operations Center
TIER II troubleshooting of firm-wide software/hardware issues involving Novell NDS Global Tree Operations. Also was responsible for troubleshooting firm-wide network infrastructure which consisted of Cisco products (routers and switches)
o Troubleshoot Novell Netware 4.11
o Troubleshoot Lotus Notes 4.5
o Troubleshoot Frame-Relay & ATM
o Escalated issues with carriers and LEC(s)
o Liaison between field-service engineers, customers, and carriers
o HP Openview (NNM) Jr. Administrator
Humana Healthcare (Corpus Christi, TX) 4/98 to 12/99
LAN Administrator / Information Technology
Managed and supported office(s) LAN/WAN infrastructure. Supported over a (100) end-users at multiple office locations. Installed and configured Lotus Notes user data identifications, requested new digital certificates, public keys, and trained end-users.
o Novell Netware 4.11
o Desktop Support
o Lotus Notes 4.5
o AS400 installation & connection
o Contracted with outside vendors for LAN cabling and telecommunications installations
TECHNOLOGY EXPERIENCE
Cisco (7609, 7500, 3500, 1800, Cat 3560, Cat 6500) Nortel Bay Networks (AN, ARN, BLN, BCN)
Alcatel 7670 & 7470 Switch Nortel Multiservice Switch 7000/20000
Cisco MGX Switch HP Openview (NNM)
Watch Mark Control 3.4 Netcool
Seagate Nerve Center Solar Winds
EMCOM (WAN/LAN Vision) What’s Up Gold
Voyence 3.6 BMC Patrol
BMC Remedy Alcatel 5620
EDUCATION
University of Michigan-Flint [2008]
Visual Arts – Introduction to Drawing
ITT Technical Institute [2006]
Associates of Applied Science – Information Technology
Global Knowledge [2001]
Nortel Networks Advanced Router Setup & Configuration
New Horizons Computer Learning Center [2000]
Certified Novell Administrator
Windows 2000 Implementing Windows 2000 Professional and Server
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