Experienced IT Professional.

IT Professional with demonstrated skills in network administration, business and technical analyses, project implementation, testing, resource management, and training. Strong analytical and problem solving skills with proven ability to work as a team player as well as independently. Adapts easily to change.

Areas of Expertise

Network Administration ▪ System Administration ▪ Active Directory ▪ Web Development ▪ Thin Clients

Desk Side & Phone Desktop Support ▪ Audio / Video Editing ▪ DVD / CD Production ▪ Gap Analysis

Server Builds, Back-ups, Restores & Upgrades ▪ Network Printer Management

TECHNICAL PROFICIENCIES

SQL Server ▪ Windows 95, 98, NT, 2000, XP ▪ Windows Server NT, 2003 ▪ VMWare ▪ ImageCast

Office ▪ Exchange ▪ ESX Server ▪ JavaScript ▪ Veritas Backup Exec ▪ VNC ▪ VPN ▪ Citrix

Dreamweaver ▪ Sony Vegas ▪ Peregrine ServiceCenter

PROFESSIONAL EXPERIENCE

Networking Volunteer, HABITAT FOR HUMANITY OSCEOLA, KISSIMMEE, FL Oct 2009 – Present

• Work with Project Managers to scope material needs for removal and replacement of PBX and network systems in newly acquired facility.

• Identify and remove retired PBX system and wiring throughout facility.

• Identify and remove retired network system wiring throughout facility.

• Install new network wiring, ports, and patch panel.

• Install new routers and switches.

Junior Database Administrator/Network Administrator, CONNEXTIONS, ORLANDO, FL Oct 2008 – Mar 2009

• Monitored and supported multiple systems as sole third shift IT professional for the 24-hour call center.

• Created and reactivated user accounts using Active Directory.

• Monitored servers and backups and provided problem resolution.

• Participated in system and software testing, updates, and upgrades.

• Administered SQL Server 2000 and 2005.

• Created and administered SQL scripts.

• Maintained and created database backups and restores.

System Administrator, TARRANT COUNTY, Fort Worth, TX Jan 2008 – July 2008

• Installed and administered Windows 2003 Server via individual server installs.

• Installed and administered Windows 2003 Server via VMWare.

• Created and administered user accounts using Microsoft AD and Exchange AD.

• Deployed software upgrades and updates on servers.

• Tested and monitored servers during hardware and software upgrades and provided problem resolution.

• Developed data mining queries and related reports.

• Participated in 24-hour on-call rotation, including monitoring Peregrine ServiceCenter ticketing system.

Network Administrator, CON-WAY FREIGHT, Fort Worth, TX Oct 1998 – Dec 2007

• Installed and administered Windows NT, 2000, 2000 Server, 2003 Server, and XP Professional via individual machine install and image creation for Ghost and ImageCast.

• Developed and maintained internal website for receipt and tracking of all internal and external job applicants, utilizing SQL and JavaScript.

• Monitored hardware and software during updates and upgrades and resolved issues.

• Evaluated, recommended, and deployed software, firmware, and hardware for multiple applications.

• Installed and tested software.

• Prepared and submitted licensing requests related to software deployment.

• Provided training assistance to end-users; created end-user guides and job aids.

• Negotiated with vendors and provided software / hardware recommendations to management.

• Administered user accounts and permissions for internal office and field staff across multiple regions.

• Performed helpdesk duties to support local and field staff across multiple regions.

• Maintained equipment, including printers, network interface systems, PCs / laptops, servers, and thin clients.

• Managed system back-ups and facilitated on-site data recovery using Veritas Backup Exec.

Customer Service Technician, VIRTUAL PARALLEL, Lewisville, TX Jan 1993 – Oct 1998

• Collaborated with customer to determine application use and equipment suitability, instructed customers in fundamental interface skills, and advised customers on usage and optimization of network and peripherals configuration.

• Purchased vendor computer systems and built custom systems using certified mother boards, memory, SCSI / EDIE disks, Ethernet cards where required, and other special equipment, such as graphic accelerators and sound cards.

• Selected and loaded appropriate dual O/S operating systems, application software, network managers, and toolsets.

• Repaired and replaced defective hardware and software following failure analysis.

EDUCATION

Business Computer Information Systems Degree (in progress), UNIVERSITY OF NORTH TEXAS, Denton, TX

Contact this candidate