Networking Engineer, Networking Technician

NETWORKING ENGINEER

“To manage a growing IT business within an organization that offers potential for professional growth and advancement.”

PROFILE

Highly motivated, hard worker, and enthusiastic professional with extensive experience in analyzing, developing, and supporting networking and systems configuration in network management infrastructure. Committed to providing comprehensive and high quality upgrades in system operations, increasing productivity, and implementing effective networking solutions to meet the needs of a growing organization.

Proven ability to meet deadlines and expectations autonomously or collaboratively with strong strengths in leadership and mentoring situations. Possess in-depth understanding of the networking process. Outstanding history of building and maintaining relationships and earning trust, respect, and business from diverse groups of people through dependability, communication skills, strategic vision, technical excellence, and meticulous follow-through.

Adept at responding to expansive problems by presenting customized solutions appropriate for company or client’s size, scope, and mission. Demonstrated in-depth expertise in diagnostic and needs assessment by preventing situations to become issues.

EMPLOYMENT

SEP 2007-JULY 2009 BERKSHIRE COMMUNITY COLLEGE - PITTSFIELD, MA

Cisco Networking Lab Technician

- Ensure the proper functionality of laboratories with $80K worth of CISCO networking equipment and PCs; responsible in ensuring the maintenance, repair and troubleshooting of any malfunctioning and defective equipment

- Configure Cisco lab equipment in preparation for the students’ exercises

- Train networking academy students to prepare them for the CCNA certification

SEP 2003-AUG 2007 BESTBUY STORE 683 - HADLEY, MA

Double Agent

- Interfaced with customers and determine their needs and desires regarding their home computers and networking equipment followed by create a custom set of solutions unique to that customers needs and wants

- Coached customers on how to operate, preserve, and benefit from their computer/networking equipment

- Resolved promptly and efficiently all issues related to in-home computer service and customer issues

- Managed $500-$8000 of company and customer cash/checks on a daily basis while working closely with the store management in establishing home policies, productivity, and goals

- Known as the technical support and mentor for in-store technicians, coaching them regarding the new products, sales techniques, and repair methods

- Responsible for the overall home operations, including interfacing with customers along with two different managements and implementing solutions that successfully satisfy all parties

MAJOR CONTRIBUTIONS

- Facilitated the training of eight in-store technicians and 20 sales floor members for the new store opening, making the store to be one of the few stores to ever have positive Net Operating Profit in the first six months of operation

- Received the 1st in territory’s labor per hour title as well as district’s 1st place banners for revenue to budget eight times

- Reached the lowest number of recreation tasks within the assigned district that led to achievement of “Most Valuable Employee” award three times and a Letter of Commendation for exceptional customer service

CREDENTIALS

Associate of Science in Computer Science, Berkshire Community College - Pittsfield, MA

CCNA Certification (CSCO11426251): Valid until Sep 2012

CompTIA A+ Certification

Citation of Excellence for tutoring students at the Berkshire Community College Tutoring Center that brought their grades up to two grades and to an A.

Volunteered at a local community center to educate elderly on how to use computers in 2006 and 2007.

Contact this candidate