Project Manager Management

Profile Overview

Intuitive senior IT management professional offering more than 13 years of experience and well-honed expertise in technology needs analysis and evaluation, assessment of businesses’ core operational procedures, and proficient oversight of top quality enterprise-wide IT projects. Including but not limited to: Budget, Strategy, Business continuity, Business development.

Broad project management experience combined with innate ability in identifying innovative procedures to facilitate continuous improvement in business procedures and maintain excellent customer service.

Reliable leader and mentor, equipped with strong skills in simplifying procedures and in maintaining efficiency of cross-functional teams, as well as in ensuring cost-efficient completion of multiple projects focused on quality

Knowledgeable and experienced in System Development Life Cycle (SDLC), project management methodologies, requirements definition and gathering, along with outsourcing and off-shoring

Areas of Expertise:

Project Management Organizational Restructuring Risks Analysis and Performance Evaluation Leadership and Team Building Problem Resolution Cost-Efficiency Analysis Business Process Redesign / Improvement

Technical Proficiency

Programming C#, .net, ABAP, HTML, XML, VB, JavaScript, and C

Hardware IBM PC and Compatibles, Apple Mac, Laser Scanners and Wireless Devices

Software SAP, SharePoint, MS Project, Word, PowerPoint, Excel, Access, SQL, Exchange, MS-Mail, Remedy, PeopleSoft, AS 400, Client Access, and Client Express

Operating Systems Windows 7, Vista, 2003, XP, 2000, some Linux, and UNIX

Professional Experience

Sr. IT Manager

KO Satellite Inc., Chantilly, VA (2007-2011)

Oversee, streamline, and ensure overall effectiveness of the IT Department including the implementation of administrative policies and procedures, priorities, and improvement plans

Determine IT budget, needs, and recommend cost-efficient IT products to maintain efficiency of business operations

Responsible for infrastructure implementation and relocation project

Analyze existing procedures and initiate, as well as implement business process redesign

Facilitate improvement in organizational structure

Maximize personnel efficiency by implementing training strategies

Evaluate resource requirements and post-implementation procedures

IT Consultant Accenture-Chicago, IL (2006-07)

Refined technical requirements through efficient requirements gathering and completion

Performed and ensured accuracy in technical and functional documentation

Maintained operational integrity through thorough SAP business analysis and review, object testing, and user acceptance testing

Directed, motivated, and developed an offshore team

Streamlined documentation using SharePoint

IT Manager Liberty Tax Service-Chicago, IL (2005-06)

Ensured on time and within budget completion of projects through proficient oversight to a team of technicians

Maintained integrity in service by performing technical and business requirements analysis

Orchestrated and cost-efficiently completed software implementation projects

Managed and maintained coordination in the setup of local infrastructure network and deployment of tax software for the company

Systematized plans and oversaw desktop upgrades, security, and maintenance projects

Improved existing operations through system recommendations and procurement, maintained project budget

Project Manager RR Donnelley &Sons Company-Chicago, IL(2002-05)

Collaborated with business members and customers to ensure proficient business requirements gathering and translation of technical requirements

Delegated and ensured balanced distribution of tasks; developed team members through mentoring

Led, documented, and evaluated change management requests on behalf of the business for application changes and updates

Designed use cases and test cases for different parts of projects and streamlined quality assurance initiatives

Measured project growth and feasibility through project risk analysis and gap analysis, maintained project budget

Managed and maintained coordination of software and hardware deployment projects including SAP ERP projects

Managed infrastructure projects including server room, desktop deployment, Microsoft Windows upgrades.

Team Lead Technical Support RR Donnelley &Sons Company-Chicago, IL(1999-02)

Spearheaded a team in projects upgrading workstations from Windows 95 to Windows2000

Directed and streamlined tasks related to troubleshooting Windows NT, Windows 95, MS Office applications, and LAN administration for Windows 2000

Administered and ensured reliability of computer security and applications

Managed configuration of TCP / IP and network connectivity

Efficiently performed daily troubleshooting, maintenance of user accounts, and daily network backup tape operation

IT Training Instructor(evenings) Y2K IT Training Institute-Chicago, IL (2000-03)

Taught and trained students in computer basics, Microsoft required courses for MCSE, and Web design courses

Co-managed the design and development of a full-fledged curriculum for the institute

Participated in sales and marketing initiatives

Prior Experience

Helpdesk Analyst (1997-1999) RR Donnelley & Sons Company-

Software Support Analyst (1996-1997) Peoples Energy Company-Chicago, IL

Desktop Engineer (1995-1996) Ameritech / AT&T-Chicago, IL

Education

Masters of Information System Management

Keller Graduate School of Management and Technology, Oakbrook, IL

Bachelor of Science in Computer Engineering, Minor in Computer Science

Concordia University, Mequon, WI

Professional Training

Project Management Professional (PMP) Certification (In Progress)

Project Management, E-commerce, and Web development classes Keller Graduate School of Management Leadership, Organizational Behavior, Time Management, and Team Building.

Visual Basic Courses - Productivity Point Institute, SharePoint, .NET, SAP, ABAP in HR / HCM Functional Module, Functional Configuration HCM, Some MM and Order to Cash.

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