Entry level

Maria Crisdale Rubio - Gabrillo

** ****** **, ****** ********** City, Bulacan 3020 +639********* ************@*****.***

Objective

To obtain a position that offers a professional working environment and enables me as a person to grow while meeting the corporation’s goal.

Experience Level 2 Specialists For DODO Tech Support

March 2009 - Present Acquire Asia Pacific, Shaw Boulevard, Mandaluyong City

Handles all types of escalations including supervisor’s call.

Making live feedbacks and coaching for Tier 1, 2 and 3.

Handles all types of fault escalations to our supplier’s portal and also over the phone.

Floor walk duties assist trainees during their phone times.

Level 2 for DODO Tech Support

August 4, 2008 – March 2009 Acquire Asia Pacific, Shaw Boulevard, Mandaluyong city

Accepts escalations from Tier 1, 2 and 3.

Analyze the troubleshooting steps from Tier 1, 2 and 3.

Doing further troubleshooting.

Process onsite technician requests.

Also trained to troubleshoot VIOP connection.

Level 1 for DODO Tech Support

December 10, 2007 – July 4, 2008 Acquire Asia Pacific, Shaw Boulevard, Mandaluyong City

Assists customer in their broadband connection and issues over the phone.

Help customer on how to install the broadband connection over the phone.

Trained to install and troubleshoot Wireless broadband connection.

Also trained to troubleshoot connection problem with ADSL and Dial up.

Tech Support Representative For QWEST Broadband

July 24, 2006 – December 6, 2007 Sykes Asia Incorporated, New Manila, Quezon City

Assists customer in broadband connection and issues.

Supports wireless or as we known as WIFI through broadband service.

Trained to support MSN software issues.

Customer Service Representative For DirecTV

December 16, 2004 – July 14, 2005 Advance Contact Solutions, Ayala Avenue, Makati City

Trained in customer service skills and language proficiency. Certified by DirecTV to provide customer assistance and it’s local.

Assists customer in their billing inquires and questions.

Also creating a complaint regarding with the dealer and technicians.

Customer Service Representative For AT&T

July 12, 2004 – November 9, 2004 Advance Contact Solutions, Paseo de Roxas, Makati City

Trained in customer service skills and language proficiency. Certified by AT&T to provide customer assistance and it’s local.

Assists customer in their billing inquires and questions.

Plan and features inquiry and provisioning.

Also acted as lead agent, providing floor support to agents in need assistance.

Tech Support Representative For QWEST Broadband

July 24, 2006 – December 6, 2007 Sykes Asia Incorporated, New Manila, Quezon City

Assists customer in broadband connection and issues.

Supports wireless or as we known as WIFI through broadband service.

Trained to support MSN software issues.

Encoder

August 27, 2003 – December 29, 2003 Bayan formerly known as Bayantel, Roosevelt Avenue, Quezon City

Encoding customer details over the phone thru Bayan Sales Agent.

Validate OPAC and DP to look at the availability for the customer to have telephony service.

Also we validate our customer’s address to see if the address is in a building or compound or if it’s an apartment.

Education STI – Meycauayan City, Meycauayan City, Bulacan

June 2001 – March 2003

Diploma in Computer Electronics and Technology

Trained in basic networking, also trained in basic computer hardware troubleshooting.

Interests Fast learner and more than willing to learn.

Can work in minimal supervision.

Flexible when it comes to work hours.

Can multitask when it comes to work.

Self-motivated, precise and dedicated.

Ability to achieve short term and long term objectives.

References References are available on request.

Contact this candidate