Project Manager Management
Resume:
Wesley Chapel, FL *****
****.*******@*****.***
Fred Griffin
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Personal Profile:
IT Global Operations Director
Energetic and results-driven IT management professional with a unique blend of strong management skills and an exceptional technical background. A proven leader with the ability to provide the highest level of corporate management practices. Fully knowledgeable in all aspects of business, purchasing, facilities planning, staff management, and cost control. Possesses a rigorous work effort and extremely focused on being detail and documentation oriented. Outstanding ability to understand business requirements and translate them into technology solutions. Self-motivated with exceptional leadership and supervisory skills as well as significant experience in directing projects and optimizing employee capabilities. Utilizes both IT and management skills to provide expert technical and management advice to senior level executives.
• 24x7 Operations and Production Support
• IT Program and Project Management
• Structured Methodologies & Change Management
• Process Improvements & Best Practices Design
• Large Scale Project Deployments/Migrations
• Enterprise IT - Project Cost Containment
• Staff Management and Employee Development
• Vendor Contract Negotiations & Management
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Professional Experience:
Extensys Inc._______________________________________________________________________________________ Present
IT Integration Managing Consultant
Verifone : Provided project integration management. Providing all aspects of project migration for 30 locations globally. Provided project scoping, created deployment scheduling and site coordination. Site activities ranged from workstation migration, file server updates and changes, system backups, virus protection, Nimsoft network monitoring, network conversion ETC. The site locations ranged in size between 2 users and 170 users.
• Built all project plans, site budgets, resource schedule, travel coordination, purchase site specific hardware items.
• Provided executive reports, track all site progress and update deployment calendar events.
• Gathered Network quotes, set up site deployments & mapping of Sprint and Global Crossing services. Supported the WAN team for the deployment of MLPS service and half tunnel backup service to all locations. Cut WAN service into two of the three active Data Centers. One in Tampa, One in Atlanta and the other in Scottsdale AZ.
• Provide Project Management of a new Avaya CM 5 International Phone system for the Clearwater location.
• This phone system supports CTI, Screen pops, access to the Oracle database. Additionally, it provides support for a 300 agent call center and 250 standard users. It also has the ability to connect all international locations over VOIP.
Masonite Inc., Tampa, FL 2008 – 2011
IT Global Operations Director
Masonite is a unique, integrated, global building products company with its Corporate Headquarters in Mississauga, Ontario and in Tampa, FL. Masonite has sold more than 50 million doors in a single year, but the company also makes metal and fiberglass doors and door components. Masonite operates over 60 manufacturing plants in 18 countries.
• Maintains Daily Global Operations supporting fully redundant Data Centers along with helpdesk duties for 2000+ users.
• Fully responsible for an aggressive company reorganization with global complexity seamlessly and transparently to operations relocating 2 Data Centers while simultaneous moving offices with 60 people in Canada and 100+ in Florida.
• Closely manages IT infrastructure and a team of 7 with "follow the sun" 24/7 support for all global IT operations.
• Performs upgrades to all Cisco wireless systems globally using Cisco WAAS technology for all site locations.
• Manages the WAN, MPLS Network, and organization, providing support to migrations, upgrades, and acquisitions for over 70 sites globally for both Voice and Data, Exchange, VMware and well over 200 Windows applications.
• Handles all Storage and SAN systems in all Data Centers using EMX, DMX, Clariion, and Vmax systems.
• Duties include: maintaining documentation and performing data replications between all Data Centers.
• Managed Linux Apache, Windows Tomcat and MySQL redundant servers located in two data centers.
• Provides supports to several mission critical applications as well as SQL Databases with over 80 Databases.
• Supervises overall operations of the Voice PBX systems globally by providing cell phones setup and support for North America, and performing IT Purchasing and payments for all systems and equipment as needed.
• Leads and manages a team of cross-functional resources to design, build, and migrate new site acquisitions.
SMS System Maintenance Service, Mulberry, FL 2007 – 2008
Regional Service Manager/Director
System Maintenance Service Inc. in Mulberry, FL is a private company providing Computers-Service and Repair in Florida.
• Assigned to develop and launch a new pilot project by building a Hub and Spoke delivery model for SMS.
• Delivered a new methodology for hardware delivery, hardware testing, logistical design, and deployment.
• Provided hardware logistics coverage; reviewed customer hardware requirements as well as equipment pricing.
• Assisted sales team with customer project scope and quotes, and provided overall costs and technical guidance.
• Met all SLA agreements; delivered solid break fix timelines, response, and repairs; exceeded customer’s expectations.
• Assisted with rapid growth throughout the Florida region by meeting with customers and increasing services sold.
• Duties included: maintaining regional budget, managing all parts, as well as overseeing all technical projects.
Masonite International, Tampa, FL 2003 – 2007
Global Operations Manager
• Responsibilities included procurement of all desktops and laptops as well as technical and software applications.
Global Windows Support
DBA/SQL Database Administration
Exchange Server Data Replication
Data Center Networks
VMware Data Replication
Mission Critical Applications
• Identified key personnel for promotion to positions of higher responsibility; acted as mentor to team leads.
• Performed multiple activities, which included:
Global UNIX Support
EMC San and Storage
Data Replication
Global Helpdesk
ERP application
Global Voice Services
PBX Installation and Support
Global Wide Area Networks
Problem Resolution
Cell Phones Purchasing and Provisioning
Installation of VOIP, Routers, Switches
Global Telecommunications
Dimension Data 2000 – 2003
Managing Consultant
• Provided outstanding customer satisfaction, problem resolution, as well as statements of work to customers.
• Consistently provided expertise in handling resource allocation and overall team staffing by closely analyzing project volume and turnaround times to ensure optimal performance levels and client account satisfaction.
• Developed, improved, and maintained project management financial processes for annual budgets. Utilized performance value metrics; resulted in client projects that had precise and verifiable revenue tracking and reporting.
Threshold Consulting, Clearwater, FL 1998 – 2000
Operations Consultant
• Routinely provided outstanding IT Operations Management and Consulting for a wide variety of customers.
• Developed, established, and maintained managed staffing processes surrounding the client’s project staffing needs.
• Coordinated design of VOIP for Harborside Healthcare and provided design to build a new data center for Sunterra.
• Other responsibilities included: proposal development, project management, staff management, project review meetings, and the completing post-project activities.
Danka, Inc., St. Petersburg, FL 1993 – 1998
Senior Operations Manager
UNIX and Storage
Global Windows Support
Wide Area Networks
Telecommunications PBX
Global Voicemail
Voice and Data Circuits
Global Helpdesk 24 X 7
Purchasing
IT P&L
Precision System, Inc, Largo, FL 1991 – 1993
Project Manager/System Manager
• Managed installations code upgrades and modifications for clients, such as: HSN prototype, MCI, and HSN.
• Assisted with installation of a HSN transcription system, and provided support for equipment into MCI POPS.
Rolm Corporation, Tampa, FL 1980 – 1991
Project Manager/Assistant Installation Manager
• As Assistant Installation Manager, provided installation project management for several PBX & Voice/Data systems.
• Installed PBX/Key systems and one of the first Voice Mail systems in Florida. Systems were deployed in many different environments, such as: Pinellas County Sheriff Department, Department of Energy, Bay Front Hospital, etc.
• Nominated as employee of the year for the Outstanding Achievement Award in 1985.
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Professional Development
Extensive Management Courses, Dale Carnegie, Employee Development Leadership Courses, Project Management Courses, Data Courses, Technical PBX and Voice Mail courses, and ACD courses.
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