Manager Customer Service

Objective: Obtain a security administrator position to continue developing new skills while using acquired skills and experience to contribute to organization growth.

Qualifications:

• SAP Security, GRC Virsa Access Control, PFCG, Solution Manager.

• Redwood Cronacle, Windows 2000, Windows 2003 , SQL 2005, SQL 2008

• Excellent analytical, problem-solving, research and customer service skills.

Experience:

Infinera Corporation, Sunnyvale, CA

SAP Security/Basis Support Oct 2011 – Present

• Provide user support on SAP access related issues.

• Work with consultants on SAP system installations for the SAP implementation.

• Configured SAPGUI server and prepared script for desktop installations.

• Provisioned VMs on VMware ESXi server.

Altera Corporation, San Jose, CA

SAP Security/Application Support Nov.2007 – Sept 2011

• Led GRC Access Control 5.3 upgrade project with RAR, CUP, and SPM implementations.

• Implemented User Access Review and SOD Review in CUP and provided training to role owners and SOX managers.

• Configured Solution Manager as Central User Administration for backend systems such as ECC, CRM, SRM, BI, GTS, and PI.

• Created, modified and generated SAP security roles with Tcodes and authorization objects using PFCG and SU24 based on business requirements.

• Performed user administration using SU01 and SU10 for mass change in CUA.

• Developed and conducted training sessions to Help Desk and SOX managers on SAP user provisions and processes following ITGC guidelines.

• Assisted SOX managers and business analysts on analyzing and resolving SOD risks using RAR.

• Collaborated with SOX managers and internal/external (PWC) auditors to provide audit evidence.

• Setup SAP portal roles and AD groups as well as Single Sign-On.

• Supported Redwood Cronacle batch job scheduling application for running jobs on SAP and non-SAP systems.

• Installed and configured SQL 2005/2008 with mirroring for supporting SharePoint.

Network Systems Administrator Jul. 2003 – Oct. 2007

• Led Windows 2003 Active Directory upgrade project. Engaged worldwide systems administrators for testing and upgrading hardware and OS for 22 domain controllers. .

• Supported and administered Windows2000/Windows2003 Active Directory domain. Documented standards, processes, and procedures relating to Active Directory.

• Assisted in leading the conversion of Cisco DNS/DHCP to Microsoft DNS/DHCP project.

• Reviewed audit scan reports for SOX systems. Provided evidence per auditor’s requests and prepared systems for audit.

• Configured and setup monitoring software for SOX systems. Worked with vendor on host intrusion detect system software installation.

• Utilized NetIQ, Quest Intrust, and Microsoft Operation Manager for system monitoring and analysis.

• Maintained and set up SQL 2000/SQL 2005 servers.

Network Systems Engineer Jan. 2000 – Jul. 2003

• Served as the liaison between the Web team and Windows team. Supported Intranet, Extranet, Content Management servers, and web related application servers.

• Coordinated with Network team and co-host Savvis to implement extranet systems security and ensure that standards and procedures were followed for systems reside at the co-host site.

• Served as the primary contact and participated in DR exercises. Tested, documented, and implemented procedures for DR process.

Systems Administrator Oct. 1998 – Dec. 1999

• Provided desktop and server support to users in the Marketing Department. Interacted with employees, vendors, and system administrators in IT department for problem resolution, needs assessment, and purchase recommendations.

• Performed Y2K upgrades on Windows 95 and Windows NT systems.

LSI Logic Corporation, Santa Clara, CA

Systems Administrator Sept. 1995 – Oct. 1998

Supported over 400 users on WFWG3.11, Windows, NT3.51, and NT4.0 across multiple sites. Assisted users with system problems including configuration, registry, hardware, and user errors. Trained additional system coordinators to handle first level user support.

• Administered, maintained, upgraded, and installed PC’s on a Windows WAN network across multiple domains and sites via enterprise-wide software update and installations. Created and maintained user and group accounts and profiles.

• Created installation scripts for many packages including Norton Antivirus, FrameMaker5 and Adobe Acrobat via WinInstall and SMS. Created batch files for modifying logon scripts and file share permissions. Generated Windows Help files for new users. Created Access program for tracking concurrent software licenses.

• Specified, recommended and evaluated desktops, laptops, servers, and peripherals for purchase. Maintained and repaired system hardware.

Education:

BS in Applied Mathematics with a minor in Economics

University of California, San Diego

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