Director, Manager

CASEY KELLER, MBA

QUALIFICATIONS PROFILE

Enthusiastic, energetic, and dynamic professional interested in pursuing advancement within academic organization to continue the promotion of skills, knowledge, and leadership. Show competency in developing innovative strategies and programs to increase persistence, retention, and corporate success. Possess stellar reputation in delivering simultaneous, large-scale, mission-critical projects under time, quality, and budget constraints. Active community volunteer with proven positive results in participating in various school and civic projects. Accustomed to establishing long-term quality relationships with people of diverse cultures and background. Able to work effectively in fiercely competitive and stressful situations.

AREAS OF EXPERTISE

- Learning Goals and Objective Evaluation

- Program Development and Administration

- Project Management and Operations

- Student Advocate and Motivation

- Outstanding Student / Client Relations

- Problem Solving and Decision Making

- Time Management and Prioritization

- Highly Organized with Strong Analytical Abilities

- Budget Control and Implementation

- Multitasking in Fast-Paced Environments

- Articulate Oral and Written Communication

- Superior Interpersonal and Presentation Skills

SUMMARY OF EXPERIENCE

STUDENT SUCCESS INITIATIVES

- Supported freshman students on educational issues such as course and program selection, class scheduling, school adjustment, truancy, study habits, and career planning

- Communicated with students to provide information in response to inquiries as well as to address and resolve issues and concerns in a timely manner

- Observed and evaluated students' performance, behavior, social development, and physical health

- Coordinated career exploration, team building, along with various awareness activities with the goal of building confidence, achieving retention, and gaining focus on higher education

- Collaborated with teachers to maximize students’ success as well as discuss improvement and progress toward attainment of educational objectives

SUPERVISION, TRAINING, AND LEADERSHIP

- Facilitated regular training sessions to new digital partners on EMI’s sales reporting procedures

- Determined staffing requirements: interviewed, hired, and developed new employees and oversaw personnel processes

- Effectively managed staff, prepared work schedules, and assigned specific duties and responsibilities

- Created performance and career plans for employees to ensure growth and development of team

PROJECT MANAGEMENT AND OPERATIONS

- Worked collaboratively with the Finance Director on monthly forecast and budget for senior executives

- Served as liaison with EMI’s Credit Department to resolve payment discrepancies and with Business Development group to facilitate new partner take-ons and specify contractual terms for each new agreement

- Provided high-level of assistance in maintaining integrity of data given to partners while conferring with the Global Digital Operations Team

- Prepared ad hoc reports and presentations for the senior management and other groups within the organization

- Initiated the development of procedures and processes for accuracy, efficiency and productivity of Digital at EMI

RELATIONSHIP BUILDING AND TEAM BUILDING

- Built and cultivated relationships for all video, mobile, and digital service providers in North America such as Apple, Sprint, AOL and others for EMI

- Regularly interacted with other departments to determine the needs for applications and projects

- Fostered positive working attitude with other developers to promote team unity toward achievement of corporate goals and objectives

EMPLOYMENT HISTORY

EMI MUSIC - LOS ANGELES, CA: 2003–PRESENT

- Director, Digital Sales Development and Support 2008–Present

- Digital Reporting Manager 2008

- Senior Digital Reporting Analyst 2007–2008

- Digital Reporting Analyst 2005–2007

- Web Developer 2004–2005

- Junior Web Developer 2003–2004

AMERENUE - FULTON, MO

- Intermediate Analyst 2002–2003

GE AUTOMATION SERVICES - O’FALLON, IL

- Co-op Web Developer 2001–2002

MCKENDREE COLLEGE - LEBANON, IL

- Teacher’s Assistant 2000–2001

NOTABLE ACCOMPLISHMENTS

- Assisted Biz Dev team bring on more than 50 Digital Partners into EMI’s digital process

- Played a key role in managing numerous internal projects such as follows:

> PARTNER AUDITS: Managed audit of digital partners that produced more than $1M in findings for EMI

> OUTSOURCING INITIATIVE: Taught and managed group in Dehli; determined work load that would leave team and be performed by Dehli team

> SAP IMPLEMENTATION: Worked with Global IT team to scope out work; part of committee that helped develop specs and train employees on new SAP system

- Restructured multiple intranet, extranet, and Internet sites, including artist sites implemented at EMI Music, Capitol Records, and Virgin Records as well as intranet site in AmerenUE and General Electric

- Primarily held responsible for the entire development process, from architecture and design through testing and implementation

EDUCATION

MASTER OF BUSINESS ADMINISTRATION

California State University, Northridge, CA: 2005–2008

BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS

Minor in Finance

- McKendree College, Lebanon, IL: 1998–2002

COMMUNITY INVOLVEMENT

Volunteer, School on Wheels

Tutored homeless children each week in Skid Row; raised money for organization; organized a supply drive to bring in school supplies for the children

Volunteer, AIDS Project Los Angeles (APLA)

Ran San Fran marathon for group; raised more than $2,000 for individuals in LA area living with AIDS

TECHNICAL PROFICIENCIES

Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook including Visio, HTML, SQL, SAP, AS 400 and COGNOS

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