Customer Service Representative

Edward Haney

*** ****** **** ** ****** Rock, Arkansas 72210

*******@*****.*** 501-***-****

Objective

A position with potential growth allowing for demonstrated organization, customer service, communication and project management skills proven by 10 years of success.

Profile

Motivated, personable business professional with multiple years of experience and a successful

10-year track record of organizing the shop and crew of a mailing maintance group. Talent for quickly mastering technology – certificate on multiple large mailing machines, copiers and manufacturing machines. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting all deadlines set before me.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Site coordinator

Report Preparation

Written Correspondence

General Office Skills Computer abilities

Customer Relations skills

Scheduling

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for Machine and Computer maintance ensuring full compliance with agency requirements and tight deadlines.

Author correspondence to customers and vendors.

CUSTOMER SERVICE/ PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

Develop and implement Summery for customer mail run reports

Setup and excel sheet for the reports needed by the customer

Edward Haney

Résumé, Page Two

Professional Experience, continued

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations of an onsite location

• Pm scheduling between the customer and Pitney Bowes

• Parts ordering and organization

Experience in Hydraulics and pneumatics; chain and belt driven machines

Employment History

PITNEY BOWES – 27 Waterview Drive, CT 06484

Site coordinator/ Customer service representative, March 1999 thru December 31, 2009

PHILIPS LIGHTING – Little Rock , Arkansas

Machine maintance and operator, September 1989 thru May 1998

RALPH CROY AND ASSCOCIATES – Little Rock , Arkansas

Copier repair, July 1988 thru September 1989

ARKANSAS HIGHWAY AND TRANSPORTATION DEPARTMENT – Little Rock , Arkansas

Carpenter, January 1982 thru July 1988

Education

DRAUGHNS SCHOOL OF BUSINESS

18 month certificate in computer services

1987 thru1988

GARY JOB CORP CENTER, SAN MARCOS, TEXAS

GED and Carpentry certificate

Computer Skills

Microsoft Word

Microsoft Excel

A+ Certified

Contact this candidate