Marc Garcia

MARC GARCIA

*** ******** ****, **** *****, CT ***12

H: 203-***-****

C: 203-***-****

HARDWARE: DELL, IBM, GATEWAY, SONY, HEWLETT PACKARD, IBM SYSTEM 4361, 4381-2, 3480, 3420, 4245-1, 4245-12, XEROX 4050, HP PRINTERS, KODAK 1392 MODEL 24, DATAGRAPHIX XL500, RECOGNITION TRACE II, TANDEM GUARDIAN, TANDEM 5180, 5170, IBM PC’s, MACINTOSH, COMPAQ, HAYES MODEMS, US ROBOTIC MODEMS, BOCA MODEMS, HP LASER PRINTERS, SUN WORKSTATIONS, CISCO 2501 ROUTER, AVAYA IP TELEPHONY

SOFTWARE: WINDOWS 2003 SERVER, WINDOWS 2000 SERVER, WINDOWS NT SERVER, EXCHANGE SERVER 2003, EXCHANGE 2000 SERVER, EXCHANGE SERVER 5.5, WINDOWS XP PROFESSIONAL, WINDOWS 2000 PROFESSIONAL, WINDOWS NT WORKSTATION, WINDOWS ME, WINDOWS 98, WINDOWS 95, MICROSOFT OFFICE 2007 PROFESIONAL, MICROSOFT OFFICE 2003 PROFESIONAL, MICROSOFT OFFICE 2000 PROFESSIONAL, MICROSOFT OFFICE 97 PROFESSIONAL, ADOBE ACROBAT, WINZIP, WS-FTP, TCP/IP, WORDPERFECT, LOTUS 123, DBASE IV, NOVELL NETWARE, LAN MANAGER, REACHOUT, PCANYWHERE , DOS/VSE/ESA, JCI, IPL, DITTO, EPAT, VOLLIE, CICS, ICCF, VSAM, VTAM, DYNAM-T, ZEKE SCHEDULER, COBOL, ASSEMBLER, MVS/OS, BASIC, MS-DOS, WINDOWS FOR WORKGROUPS

EXPERIENCE: BPA WORLDWIDE – Shelton, CT

Network Administrator – May, 2000 – January, 2009

Responsible for the administration of the Local Area Networks, including help desk responsibilities. Maintenance of network system security, as well the network filing system.

Perform daily system backups and restoration (when needed). Responsible for T-1 lines and dial-in accounts and acts as a technical liaison with connection providers. Responsible for daily server maintenance and will assist in hardware and software maintenance when needed. Responsible for maintenance of messaging system (email). Provides end-user support and trouble shoots desktop, laptop and printer problems. Installs, upgrades and configures all systems. Completes any projects assigned by the department manager and Senior Vice President/Finance and Administration.

SONY ONLINE ENTERTAINMENT - New York, NY

LAN Administrator – November, 1999 – May, 2000

Responsible for the daily support of a 75 node heterogeneous LAN. Mixed clients

includes Windows 98, 95, NT workstation and server 4.0, Sun workstations, HP printers.

Installed Cisco 2501 router at network operating center to enable VLAN for

management for Sony Music Web Servers. Enabled Fiber unlink to 550 Madison Ave

Building for direct routing to www.station.sony.com

Utilized Test Track software to design web-based bug reporting system for the

Submission, tracking and analysis and reporting of game bugs. Set up an

IBM Netfinity, RAID Supported NT 4.0 server running IIS 4.

Expanded SOE’s dial-up capacity 3 fold via integration of Shiva Remote Access Devices.

Negotiated with multiple vendors to obtain favored pricing for software and

hardware purchases. Responsible for the integration of DS3 connection from ISP in to Windows NT LAN. Designed, tested and implemented VPN server for LAN access.

TAP COMPUTER SERVICES, INC. – New Brunswick, NJ

Field Technician – October 1998 – October 1999

Responsibilities include client on-site troubleshooting of all hardware and software problems as well as handling installs & upgrades for all hardware and software. Maintenance of HP printers. Answering user questions and providing assistance in other related projects. Perform client PC setups running Windows 95 or Windows NT Workstation, MS Office Suite, Email Systems, TCP-IP and web browsers for Internet Explorer or Netscape Navigator. Knowledge and use of network hardware.

MER TELEMANAGEMENT SOLUTIONS, INC. - Secaucus, NJ

Technical Support Specialist - May, 1998 – October 1998

Responsibilities include installing and configuring telecommunications software on various platforms including Windows 95/NT, and LAN/WAN. Test, install, and support customized software modules. Conduct on-site worldwide installations and training on advanced telemanagement software for clients, as well as train new Support Specialists. Perform troubleshooting and client support via telephone and modem. Debug software and analyze system errors. Customize software installation to implement a centralized Fault Management System to handle different PBX types. Conduct traffic analysis for clients to support their telephone switch performance.

XTEND COMMUNICATIONS CORP. - New York, NY

Software Support Specialist - May, 1995 - April, 1998

Responsibilities included installing and configuring telecommunications software on various platforms including DOS, Novell, and PC LAN. Test, install, and support customized software modules. Conduct nationwide on-site training on advanced telemanagement software for clients, as well as train new Support Specialists. Perform troubleshooting and client support via telephone and modem. Debug software and analyze system errors. Customize software installation to implement custom pricing schedules of various long distance carriers. Perform traffic analysis for clients to evaluate telephone switch performances and accuracy of RS232 data. Successfully completed and became certified to install, implement, solve problems, and use management tools for Magic Solutions.

GALAXY SYSTEMS - CLIENT EDS - Rochelle Park, New Jersey

Computer Operator - July 1993 - September 1994

Responsibilities included executing IBM and TANDEM jobs. Restore production jobs that abend and re-run them. Handled all daily problem determinations. IBM PC related work.

HUDSON UNITED BANK - Union City, New Jersey

Lead Computer Operator - July 1991 - July 1993

Responsibilities included daily, weekly, and monthly backups. Create tapes and queue up reports to ensure correct production processing. Restore production jobs that abend and re-run them. Handled all daily problem determinations. Processed Microfiche from Mainframe. IBM PC related work. Sort bank checks, bank tickets and slips. Knowledge of all needs and requirements for processing applications of a commercial bank.

UNITED METHODIST CHURCH - New York, NY

Computer Operator - June 1989 - July 1991

Responsibilities included daily, weekly, and monthly backups. Create tapes and queue up reports to ensure correct production processing. Restore production jobs that abend and re-run them. Thorough working knowledge of DOS/JCL and Zeke Scheduler. Worked without supervision and trained new operators on all three shifts. Maintenance and operation of all peripheral devices.

NEW YORK CITY TECHNICAL COLLEGE - Brooklyn, NY

Computer Operator - January 1988 - June 1989

Responsible for print pool area. Interfaced with users and programmers.

EDUCATION: COMPTIA A+ CERTIFIED PROFESSIONAL

COMPTIA NETWORK + CERTIFIED PROFESSIONAL

LAGUARDIA COMMUNITY COLLEGE - Queens, NY

Graduated September, 1992 - Associates Degree in Computer Programming

EDWARD R. MURROW HIGH SCHOOL - Brooklyn, NY

Graduated September, 1988 - Internship Certificate - Computer Operations

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