Sr. Account Manager/Account Executive

James H. Hieber

Senior Enterprise Technology Sales Professional

**** ******** **

West Chicago, IL 60185 Phone: 630-***-****

E-Mail: ******@*******.***

CAREER PROFILE

• Proven success in multimillion dollar enterprise mobile technology and software sales to Fortune 500 and Forbes Global 2000 corporations, and global solutions implementation for 80K users (mobility wireless) and 1.5K locations (fixed broadband) nationally and internationally in 3 years.

• Drive new, repeat, and referral business surpassing sales, customer satisfaction / retention, and profit goals by developing / implementing custom, cost effective, secure technology solutions.

• Lead teams completing projects within budgets and deadlines, and follow up to provide ongoing troubleshooting, training, and support, ensuring customer satisfaction / retention.

• Achieved highest customer satisfaction ranking from Abbott Laboratories (largest iPass customer), Boston Consulting Group and John Deere.

SALES AWARDS

iPASS INC.

President’s Club

#1 Territory Sales Manager for iPass Solutions Sales

#1 Regional Account Manager for iPass Solutions Sales

#1 Regional Account Manager for 3G Mobility Solutions Sales and Revenue Growth

Most improved revenue accounts

2006 - 2009

2008

2007

2006

2005

CORE COMPETENCIES

• New Business Development / Prospecting

• Key Account Development / Management

• Software / Hardware Sales Management

• Client / Server Software Solutions

• Customer Relations / Loyalty / Retention • Revenue / Profit Growth

• Team Leadership / Training

• Complex Sales Cycle Management

• Communication / Presentation

• Problem Prevention / Solving

PROFESSIONAL EXPERIENCE

Stratix Corp., Norcross, Atlanta

$125M provider of Enterprise Mobility Services

Sr. Account Manager – Illinois, Wisconsin, Minnesota, Iowa

• Played key role in closing of $3.2M sale within first 5 months of employment.

• Manage key enterprise accounts within a 4 state area compromising of over $6M in revenue

iPASS INC., Redwood Shores, California 2010 – present

2010 - present

2004 – 2010

$200M global provider of enterprise Internet, software, and security solutions

Territory Manager – Illinois, Wisconsin, Iowa

Regional Account Manager – Illinois, Wisconsin, Indiana

Regional Account Manager – Midwest Region – Illinois, Wisconsin, Iowa 2008 – 2010

2006 – 2007

2004 - 2006

• Played key role in delivery of $14.1M in new sales, and grew existing sales by supporting IT teams in enterprise-wide, global deployment of client / server software, mobility wireless, and broadband solutions / services, achieving 170% of sales quota in 2006, 144% in 2007, and 176% in 2008.

JAMES H. HIEBER 630-***-**** ******@*******.*** Page 2

PROFESSIONAL EXPERIENCE (cont.)

iPASS INC., Redwood Shores, California (cont.)

2004 – Present

• Propelled sales to as many as 40 key new and existing accounts in Midwest Region with 1K – 75K users (mobility solutions) and 150 –1.5K locations (broadband), worldwide, including:

• Abbott Labs

• Caterpillar

• Baxter Healthcare • Underwriters Labs

• John Deere

• Accenture • Northwestern Mutual

• Roche Diagnostics

• Eli Lilly • Foley & Lardner

• Jockey

• Boston Consulting Group

• Managed billing base of $5.6M – $14M annually from existing accounts.

• Played vital part in winning one of the largest accounts, Accenture (in 2.5 year sales cycle), generating $2.4M annually, and ensured smooth, timely deployment of global mobility service for 75K laptops.

• Closed largest/first 3G Mobility Solutions account – Abbott Laboratories

• Closed new accounts as part of team and individually with total contract values of:

• $5M – 10 accounts – 2006 • $4M – 10 accounts – 2007 • $4.6M – 5 accounts – 2008

• Produced $3.2M in 3G Mobility Solutions sales to existing accounts in 2008, including:

• Accenture • Abbott Laboratories • Underwriters Labs • Roche Diagnostics • Baxter Healthcare

• Served as field expert mentoring territory and account managers in technical service sales and 3G Mobility Solution sales.

Altiris, Inc,

Lindon,Utah

Multimillion dollar global provider of asset management ,client management, system recovery, and service desk solutions

Account Manager – Illinois, Wisconsin

2002 – 2004

2002 – 2004

• Enterprise Account Manager responsible for presentations, demonstrations and the training of partners and vendors.

• Assist sales teams catapult sales by $1.3M over 1 year by demonstrating, evaluating and presenting our services and solutions.

VERIZON BUSINESS (MCI WorldCom, UUNET, CompuServe Network Services),

Ashburn, Virginia

Billion dollar global provider of advanced IP, data, hosting, and security solutions

Technical Account Manager – Chicago, Illinois

Hosting Sales Specialist – Chicago, Illinois 1996 – 2002:

1996 – 2001

2001 - 2002

• Secured $10M in sales of wholesale dial-up global access to key accounts, including CNA Insurance, Allstate, CUNA Mutual, John Deere, and Discover.

• Catapulted sales by $3M over 2 years by evaluating, integrating, and launching RSA Security products into Verizon mobility security services as new revenue stream, adopted corporate-wide

EDUCATION

BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS AND BUSINESS ADMINISTRATION, Elmhurst College, Elmhurst, Illinois

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