Customer Service Quality Assurance

Katie Keenan

Email: **********@***.***

**** ******** ** | Philadelphia | P A | 19136 | tel: 267-***-****

OBJECTIVE: To obtain an entry position in a medical environment as a receptionist

EDUCATION: SAINT CHRISTOPHER’S SCHOOL OF RADIOLOGY

Philadelphia, PA

Certification received, Graduation: Dec. 18, 2009

GPA: 3.0

Special Projects: Performed Clinical Rotations during my time at St. Christophers assigned to Temple University Hospital and Warminster Hospital

Selected Courses:

Intro to Radiologic Technology Cardio-Pulmonary Resuscitation Processing Techniques

Intro to Radiation Protection Methods of Patient Care Imaging Equipment

Medical Ethics Medical Terminology Quality Assurance

Technical Writing Computer Literacy Pharmacology

EXPERIENCE:

East Coast Insurance Consultants

April 2011 – PRESENT

• Collect Payments

• Quotes For Car Insurance

Nazareth Hospital, Philadelphia, Pa

September 2006 - December 2008

Radiology Department

• Performed X-Rays on approximately 60 patients per day

Jean’s Hospital, Philadelphia, Pa

Dr Hamilton’s Private Family Practice

September 1999 – June 2000

Receptionsit/Clerk

• Filing

• Customer Service

• Appointment Setting/Time Management

• Computer/Technical Support

SKILLS & LANGUAGES:

• Microsoft applications: Excel, PowerPoint, Word

• Trained to work in the Or

• Trained to operate the C-Arm

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