Quality Assurance Customer
Resume:
Tony J Khoury
Canyon Country,CA 91387
*********@*****.***
OBJECTIVES:
To obtain a position in a field that will best utilize my interpersonal skills and experience in language and interpretation
Clearance: Final Secret Date: 01-2007 Agency: Disco
Education
Platt Collage, Los Angeles, CA
Associate of INF, Tech Networking
Work Experience
01-20-12 to 01-26-12 Linxx Global Soluation
Virginia Beach, VA 23452
Role Player
• Deliver a realistic performance based on the scenario objectives for training
• Assist government organizations conduct training scenarios
• Use of blank and paint marking cartridges with various small arms
01-28-11 to 05-15-11 Calnet
Reston, VA 20191
Linguist
Scan research and analyze foreign language documents for key information.
Submits supporting graphics derived from translation activities to the customer in a timely manner.
Maintains an awareness of all pertinent intelligence requirements levied by United States Army Southern Command and other agencies.
Transcribe and analyze verbal communications
06-04-08 to 01-28-11 Chenega Corporation
Lorton, VA 22079
Linguist
Analyze written and spoken communication.
Scan research and analyze foreign language documents for key information.
Submits supporting graphics derived from translation activities to the customer in a timely manner.
Maintains an awareness of all pertinent intelligence requirements levied by United States Army Southern Command and other agencies.
Transcribe and analyze verbal communications
06-04-03 to 02-07-08 L3 Communication
Fairfax, VA 22030
Linguist
Assigned to a Department of Defense Criminal investigation command (CID) Iraq/Kuwait
Qualified to assist with polygraph examination
Assisted with conducting complex interview
Assisted CID with Missions in Iraq and Kuwait.
07-01-99 to 05-15-03 AT&T
Los Angeles, CA 90027
Internal Compliance and Quality Assurance.
Develop, initiate, maintain, and revise policies and procedures for the general operation of the company
Collaborate with other departments (Risk Management, Internal Audit, Employee Services, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution
Identified potential areas of compliance vulnerability and risk; developed/implemented corrective action plans for resolution of problematic issues
Responsible of taking corrective action with certain issues
Ensuring account information was properly stored to minimize/ eliminate fraud and Identity Theft
Review customer information to detect potential fraud and deter future fraud
07-01-96 to 05-15-99 AT&T
Los Angeles, CA 90027
I Support Specialist
Directly help customers by providing phone and email sales and support
Responsible for responding to prospect and customer questions and issues, by email and phone
Assist callers with site navigation and account setup
Assisting customers with initial setup tasks;
Providing customers with help in running their payrolls, paying taxes, and filing forms correctly
TECHNICAL EXPERTISE/CERTIFICATIONS
PC hardware and software qualified (A+ Certified)
(MCP) Microsoft certified W2K server
Microsoft office (Words, Excel, Access, FrontPage, Outlook, power point)
Microsoft Dynamics CRM
Computer knowledge (Matlab, simulink, PSPICE, AutoCAD 14, Docex, Harmony, SIPRNET, Pathfinder ,CIDNE, M3)
Outstanding ability in problem solving and client relation.
Fluent in all Arabic Dialects.
Contact this candidate