OBJECTIVE

Obtain a challenging and rewarding position in a growth-oriented organization which offers diverse job responsibilities where I can utilize my experiences and interpersonal skills.

EDUCATION

PC ProSchools, Brookfield, WI

Microsoft IT Training Academy

Graduation March 2011

ITT Technical Institute Greenfield, WI.

Associate’s Degree - Computer Network Systems

Graduation: June 14, 2009

College of Automation, Chicago, IL 1985 - 1986

Certificate - Material Information Systems

Certification

MCP (Microsoft Certified Professional)

MCDST (Microsoft Certified Desktop Support Technician)

SDP (Service Desk Professional)

Summary of Technical Skills and Qualifications

Supporting users and troubleshooting desktop applications on Windows XP & Windows 7 operating systems

Ability to troubleshoot hardware and software problems with Windows XP

Performing and troubleshooting an installation or upgrade of Windows XP to Windows 7.

Experienced with networking technologies including TCP/IP, DNS and DHCP

Experience with Microsoft Windows Server 2003/2008 R2 network administration, including user account management, creating and configuring network shares and permissions, printer management, security issues, and Wi-Fi technologies.

Experience with Microsoft Active Directory, including group policies, operation masters, site replication, MMC snap-ins, and group policy management tools.

Familiar with Microsoft Exchange servers and Outlook accounts.

Familiar with Cisco routers and switches, including layout, design and configuration.

Structured cabling using Cat 5/6, Fiber optic, or cable.

Experience with virtualization technologies, specifically Sun Microsystems Virtual Box and Microsoft Virtual PC.

Networking applications and security.

WAN, LAN, MAN technologies and applications.

Knowledgeable with Server backups, installation and deployment.

Experienced with Citrix Applications including Remote Desktop Management

Troubleshooting Access points and Network connectivity

Troubleshooting and resolution of Lotus Notes issues during migrations.

Assisted migrations of over 3000+ users from Windows XP to Windows 7

Familiar with SCCM migration tools for New computer/ Bare Metal installations.

Experienced with Remedy and Maximo trouble ticket systems.

Technical advisor for migration/new computer set ups and installations,

PROFESSIONAL BACKGROUND

JOHNSON CONTROLS INC, Milwaukee, Wisconsin FEBURARY 2012- PRESENT

WINDOWS 7 SUPPORT TECHNICAN

Set-up new computers for migrations or replacement of old computers using SCCM 2007 Tools. Install missing applications after migration. Troubleshoot application issues with Lotus Notes and Microsoft Office products using knowledgebase and Internet. Generate reports daily of reasons solutions migrations failed. Work with other teams to resolve all issues after migrations. Input actions into Remedy Tracking Systems. Successfully assist in migrating 3000+ users.

IBM GLOBAL PROCESS SERVICES, Lisle, Illinois

PC TECHNICIAN DECEMEBER 2011

Break/fix Dell and HP computers; troubleshoot various applications including Outlook and Excel. Set up wireless access and logins, update video, graphics, chipset drivers, and BIO's. Resolve Tier 2 incidents, service requests, and change tickets in Maximo. Image computers with Microsoft XP and Windows 7 Operating systems, migrate user profiles and settings. Back-up hard drives for audit purposes. Replace laptop screens, keyboards, hard drives, NIC cards. Use remote tools to assist users in computer issues, supporting over 3000 users. Escalate tickets to appropriate Teams.

TEKSYSTEMS, BROOKFIELD, WISCONSIN JULY - 2011

COMPUTER TECHNICIAN

Upgrade Windows XP computers with Windows 7 operating systems using Easy Transfer and migration. Transfer user profiles, email accounts and printer settings. Team member of E-Sign Infrastructure Project, testing the installation of Access Points and Sync Masters on Windows 2008 R2 Servers., troubleshoots installation of E-signs in retail stores. Update DHCP with new MAC Addresses using scripts and RAS; establish documentation and log files of successful installations at locations nationwide. Using RDMS conduct survey of equipment verifying e-signs can receive and transmit throughout locations. Document various sources including Excel spreadsheets with current information on equipment successfully installed.

LAND OF PLENTY LLC, KENOSHA, WISCONSIN

COMPUTER TECHNICIAN 2010-PRESENT

Install computer programs; create home networks, trouble shoot printer problems. Investigate and resolve virus issues, slow responses, increase RAM, run backups and restore operating systems. Educate users on Internet security.

DEPARTMENT OF VETERANS AFFAIRS, MILWAUKEE, WISCONSIN

PROGRAM SUPPORT (SCANNER/INDEXER) 2009 - 2010

Prepped documents for input into Virtual VA, a database of veterans’ documents and files, helped to decrease backlog of documents needed to be input into the system. Verify documents were added to correct veterans’ files.

SYSMEX AMERICA INC., MUNDELEIN, ILLINOIS

PRODUCTION TECHNICIAN 2007 – 2008

Assisted new facility with establishing operational procedures; established working solutions for waste management, and worked to build unity amongst team members.

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