IT Manager / System Administrator
Resume:
KENNETH T. JOHNSON
**** ****** ***** *****, ******** Springs, CO 80922
***********@*****.***
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OBJECTIVE
Proficient IT Professional eager to contribute technical expertise, infrastructural capacity, strong project management and customer service skills in a challenging Network/Systems Administration position supporting the performance of a progressive organization.
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CAREER PROFILE
Over six years of intensive IT and System Administration experience with the United States Air Force.
Multiple CompTIA Certifications (see below).
Currently active Top Secret/SCI security clearance.
M.S., Information technology, Security/Assurance – Digital Forensics focus.
B.S., Business Administration.
A.S., Information System Technology and A.S., Aviation Technology.
Expertise in network engineering user service and software operating systems.
Proven testing and troubleshooting strengths.
Capacity in helpdesk and end-user technical support.
Award winner for outstanding performance.
Strong focus on exceptional customer service, quality and meeting organizational objectives.
Effectively interact with diverse groups and professionals at all levels.
Well-organized, team-oriented multi-tasker with strong detail orientation.
Adept at aligning IT contributions with organizational objectives.
Background in effective project management.
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TECHNOLOGY SKILLS
Microsoft Windows 2000/2003/XP, LAN/WAN, Microsoft Windows Server 2003, Microsoft Exchange 2003, Microsoft Office Suite, Microsoft Baseline Security Analyzer v.1.2.1, Unix, Ubuntu Linux, Symantec Enterprise, BlackBerry Enterprise Server, Active Directory, System Management Server 2003, Galaxy Comm-Vault Backup, Classified and Unclassified Networks (SIPRnet and NIPRnet), Strategic Automated Command and Control System (SACCS), Network Control Center - Deployed (NCC-D), McAfee Virus Suite, McAfee Virus Scan, McAfee ePolicy Orchestrator, Internet Security Scanner (ISS), Enterprise Security Manager (ESM), Intruder Alert (IA), Norton Ghost, DHCP, DNS, FTP, VBS Scripting, Java, Adobe Acrobat Reader, SharePoint 2003, DIACAP, Dame ware.
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PROFESSIONAL EXPERIENCE
United States Air Force 1998 – Present
Combat Communications System Controller, Al Udeid Air Base, Qatar (2009 – Present)
• Coordinate circuit and network outages for $1.3BB of assets at 78 Air Force sites; no issues.
• Responsible for $230,000 in computer and network hardware.
• Trained new personnel on systems and procedures.
Firewall Proxy Administrator, Eielson Air Force Base, AK (2008 – 2009)
• Supervised operation of $33MM classified and unclassified MANs.
• Responsible for networking, email, Internet and data communications for over 2,500 computers.
• Protected $5MM network using Time Compliance Network Orders and host hardening.
• Chronologically synchronized over 3,500 computers and fortified Air Force weapons systems.
• Originated and maintained documentation for critical systems, backups and Exchange servers.
• Surveyed Eielson AFB wireless connections to determine security practices and educate base users.
• Troubleshot Public and Private key encryption for email & smartcards
KENNETH T. JOHNSON
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Helpdesk Technician/Network Administrator, Eielson Air Force Base, AK 2006 - 2008
• Configured Network Control Center- Deployed (CC-D) and Deployable Defense Messaging Systems for 354th Fighter Wing.
• Managed over 12 network servers and reliable communications unassisted.
• Achieved 100% accountability for over $800,000 of advanced equipment.
• Trained over 17 personnel on numerous aspects of NCC-D system.
• Performed emergency repair and configuration on SIPRNet Suite, yielding significant man-hour savings.
• Administered Symantec, Exchange, BlackBerry Enterprise Server, Active Directory, MS Exchange, Galaxy Comm-Vault and System Management servers.
• Installed/ troubleshot Common Access Card readers and smartcard technologies (X.509)
• Complete understanding of DOD PKI certificate and recovery process.
• Managed Active Directory for 3,000 users and 3,500 personnel (account creation/deletion, GPO’s & computer management).
• ActivClient experience installation and troubleshooting.
• Experience in dealing with DoD 8500.1 & 8500.2 policies and procedures
• Managed Classified and Unclassified networks, installing applicable patches to ensure system integrity
• PKI installation, un-installation and troubleshooting of key pairs. Published PKI certificates to the Global Address list (GAL) enabling encryption and digital singing of e-mails and documents. Implemented organizational e-mail accounts with PKI.
• CAC (smart card) pin reset, troubleshooting and installation of drivers related to card reader. Installation of pin reset software. Validated and ensures proper information was transferred to Active Directory to enable network access. Able to implement ActivClient software on Windows XP/Vista and Windows 7.
• X.509 experience, installed certificates on web server, created an authentication avenue for secure computing.
• Digitally sign word documents, provided training to 2,500 users on the digital signature process.
Helpdesk Technician, Barksdale Air Force Base, LA 2004 - 2006
• Facilitated 99% uptime rate on Top Secret SACCS system.
• Eliminated ticket creation by 40% by troubleshooting and repairing customer PCs.
• Developed and administered over 100 Active Directory user network accounts with no issues.
• Coordinated system migration from Windows 2000 to XP with minimal downtime.
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PROFESSIONAL CERTIFICATIONS
Active Top Secret/SCI Security Clearance
CompTIA Security+ Professional Certification
CompTIA Network+ Professional Certification
Working toward MCSA certification (expected Oct 2010)
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EDUCATION
Touro University International (TUI)
Master of Science, Information Technology - Security/Assurance, Digital Forensics
Bachelor of Science, Business Administration
Community College of the Air Force
Associate of Science, Information Systems Technology
Associate of Science, Aviation Technology Management
KENNETH T. JOHNSON
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MILITARY TRAINING
Airman Leadership School, Cannon Air Force Base, NM
Management, Leadership, Briefings and Presentations
Internal Network Boundary Protection, Kessler Air Force Base, MS
Firewall ACL, Routers, Proxy Servers, UNIX, Linux and Windows Command Line
Communications - Computer Systems Operations Craftsman Course, Kessler Air Force Base, MS
Communication Security, Network Management, Information Operations, Hardware and Software
Communications - Computer Systems Operations School, Kessler Air Force Base, MS
Computer Hardware and Cabling, UNIX, Networking and Operating Systems
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