Customer Service Manager

AUSTIN BROWN

*** ******* **. ********* ** *****

Cell: 337-***-****

******.**.*****@*****.***

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OBJECTIVE

Seeking employment in the food service industry to further develop my culinary skills and the opportunity of potential advancement. My ultimate goal is to be a chef in a 3 or 4 star restaurant. Desire strongly to be souse chef in restaurant and an apprentice.

PROFILE

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Highly talented, self-motivated, with two years experience in the food services industry. Successes with assisting, coordinating, and providing training for food service personnel to perform their functions in a safe and efficient manner; ensuring availability of quantities of items; and complying with mandated health requirements.

EXPERIENCE

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Mud Pie, Chattanooga, TN 2010

Head Cook

• I had to run the kitchen and make sure everything was made hot and fast

• Supervised all shifts and delegating assignments

Applebee, Chattanooga, TN 2010

EXPO

• Making sure ever plate was done right

• Help train new crew member

• Ensure that I was cross train to be able to help others out.

Sonic Drive-In, Ville Platte, LA 2008 - 2009

Assistant Manager

•Supervised all monetary transactions.

• Supervised personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance. Initiated corrective and administrative actions for all employees on my shift.

•Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work in the food processing areas, and worked cooperatively and jointly to provide quality seamless customer service. Developed shift schedules for employees.

American Pizza Company, Opelousas, LA 2007 - 2008

Shift Manager

•Ensured compliance with company standards in all areas of operations including: product preparation, customer relations, and team management.

•Directed food service workers and other personnel as assigned for the purpose of maximizing the efficiency of the work force and meeting shift requirements.

EDUCATION

Northwest High School, Opelousas, LA 2005-2010

Track & Field (State Championship, freshman of the Year -Team Captain)

Technical and Computer Skills: Windows, Microsoft Word

Chattanooga State, Chattanooga, TN 2010-2010

Business Management

INTEREST

Culinary skill development, Decorating cakes, Track & Field, Basketball, Cross Country

JROTC, Reading

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