Experienced Customer Service Represenative

Sherry L. Beal

**** ******** ****

Carrollton, TX 75007

972-***-**** ************@*****.***

Customer Service Representative

Currently seeking a full-time position in a thriving organization, that will utilize my strong people skills and effective organizational and business experience.

SUMMARY OF ATTRIBUTES:

• Skilled in training and supporting end users as well as

developing technical staff to achieve performance objectives.

• Strong organizational and facilitation abilities;

• Outstanding management, analysis, and interpersonal skills.

• Able to facilitate communication upward and across teams – including

project status, justifications for variances and technical

information.

• Exceptional written and verbal communication skills.

• Excellent customer service and call control skills

• Strong analytical and technical skills

• Able to work with minimal supervision and in a team environment

• Able to manage stress and the ability to multi-task

• Self directed & Detailed oriented

• Ability to multi-task

• Ability to work under stress

• Able to process orders efficiently to recognize revenue

• Self motivated

• Confident decision maker

• Unselfish approach to work task assigned to myself as well as other employees

Experience:

• Customer Service 2-3 years

• Project management / organization skills

• Product knowledge

• Healthcare industry knowledge (FDA, HIPAA)

. Functional/Technical Knowledge

• Systems – Salesforce.com, SCAN, Vantive, Lotus Notes, Excel, SAP.

• Competent computer skills

• Basic technical and mechanical skills

• Basic electrical and networking connections

PROFESSIONAL EXPERIENCE:

Senior Service Technician

Danka Corporation/Eastman Kodak Company Irving, Texas

January 1977- April 2005

Customer Service Representative/ Project Coordinator

Eastman Kodak Co/Carestream Health 6700 Tennyson Pkwy Plano TX

May 2005 - April 2009

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