Customer Service Data Entry

CLAUDIA ARASE

****-** *********** **. *********, Ontario. M9R 3Y8

Telephone: 416-***-**** / 647-***-****. Email: *******.*****@*****.***

QUALIFICATIONS-------------------------------------------------------------------------------

• Excellent oral and written communication skills

• Excellent Research abilities

• Strong leadership skills

• Team player

• Critical thinking

• Demonstrated ability to understand, interpret, apply and explain, policies and procedures

• Planned, worked and thought conceptually, observed and evaluated trends, analyzed data, drawn logical conclusions and made sound decisions and recommendations

• Strong organizational, interpersonal skills and decision making skills

• Ability to lead and adapt in a fast paced environment

• Experience with Microsoft Word, Excel, PowerPoint, Outlook and Internet

• YOUCAN Trainer and Facilitator

EDUCATION---------------------------------------------------------------------------------------

Bachelor of Arts Honours

Major in Law

Carleton University - Ottawa, Ontario, Canada

Graduated

HIGHLIGHTS OF EMPLOYMENT----------------------------------------------------------------------------------

Future Shop

April- Present

Toronto, Ontario

Customer Service Representative

Duties and Responsibilities

• Perform front end duties as per company direction including till transaction processing, till reconciliation and overall customer experience.

• Communicate company programs, special promotions and payment options to customers.

• Answer phones and respond to customer inquires with appropriate information.

Carleton University Housing and Conference Services

2008 – 2011

Ottawa, Ontario

Residence Fellow

Duties and Responsibilities

• Supervisor of a floor of more than 60 students

• Assisting with the growth and development of students on the floor academically and socially.

• Helped all development of individuals and a community atmosphere through counseling and programming

• Organizing programs to meet demands of students on the floor

• Working together with building supervisors to ensure floor safety and security

• Administrative duties; respond to telephone inquiries from parents and students, filing and organizing relevant paperwork to all students

Market Probe

Summer 2010

Toronto, Ontario

Call Centre Agent

Duties and Responsibilities

• Conducting market research for companies such as RBC, Canada Post and more

• Meeting survey deadlines and goals

• Data Entry

• Outbound Call Centre

Paul Ferreira’s Constituency Office

Summer 2007

Toronto, Ontario

Office Assistant/ Data Entry Clerk

Duties and Responsibilities

• Preparing, gathering, maintaining and compiling research material to aid in communicating with constituents and organizations in the constituency

• Answer telephone inquiries pertaining to constituents

• Preparing documentation for casework

• Data Entry

• Dealing with casework for constituents in the riding

• Filing various documents used to aid in better dealing with constituents

• Planned outreach events

• Canvassing

Consumer Contact

2005-2007

Toronto, Ontario

Call Centre Agent

Duties and Responsibilities

• Conducting consumer surveys over the telephone

• Meeting survey deadlines

• Data Entry

• Filing documents that pertain to the numerous surveys completed

• Outbound Call Centre

Real Canadian Mattress

Feb 2004-June 2004

Toronto, Ontario

Data Entry Clerk / Cashier

Duties and Responsibilities

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

• Maintain an awareness of all promotions and advertisements.

• Aid customers in locating merchandise

• Communicate customer requests to management

• Assist in ringing up sales at registers and/or bagging merchandise.

REFERENCES-----------------------------------Available Upon Request---------------------

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