Customer Service Manager

Jade McQuitter

**** ***** **

Beloit WI *****

Phone608-***-****

Cell779-***-****

Customer Service Representative:

Teleperformance USA

** ****** ****

Beloit, WI 53511

I worked for this company for two years until the business was bought by another company and after 4 moths under new ownership, our office was closed.

My duties were to take incoming customer service calls, make outgoing sales calls, process data from political campaigns.

-Employed from May,2003 to February 2005

Manager:

NPR & Associates

222 W. Milwaukee St

Janesville WI, 54345

I worked for this company for three years, I started as a phone representative, setting appointments for free carpet cleanings and worked my way up to the position of phone room manager. The office relocated to another city, Loves Park Ill, and after working a few months I found another position with better pay that was closer to home.

My duties were to answer phones, set schedule, complete payroll, set schedule for dealers, train all new employees, complete bonus and incentives for the week, monitor calls, complete and tally up quota for the week, purchase office materials, open and close the office

-Employed from February 2005 to July 2008

Sales Associate:

The Charlton Group

3118 Main St Square

Monroe WI, 58603

I worked for TCG for just over a year, I was laid off due to low call volume and eventually terminated due to lack of leads.

My duties were to take incoming customer service calls, make outgoing sales calls, process data from all the calls in that day and be able to handle numerous tasks at one time.

-Employed from July 2008 to August 2009

Customer service/ Credit and Activations Representative:

NCO Financial

1723 West Lake Road

Rockford IL, 61081

I am currently employed here and have been working for the company since September of 2009.

My duties are to process credit applications for potential customers for T-Mobile Cell Phone services. I also set up new service, activate lines, manage new accounts and assist with ladex/written off accounts.

-Employed from September 2009 until Present

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