Manager Quality Assurance

Brian Martinez

**** ********** **.

Charleston, *9420, South Carolina

Home phone: 217-***-****

E-mail: *****.**************@*****.***

COMPUTER EXPERIENCE

Director of Information Technology, University of South Carolina, Allendale, SC 2009 -2011

I oversee all aspects of the management, maintenance, and direction of the university IT department. The physical network consists of two campuses, 19 buildings, 400+ computers, 5 computer labs, 20+ Cisco switches and routers, 20+ device VMWare virtual infrastructure, Avaya PBX phone system, Microsoft infrastructure; AD, XP, 7, 2010 servers. I manage, train, and mentor a cohesive team of IT professionals and a number of student assistants to maintain and innovate within the IT department, which also includes the IT support help desk. I oversee all operational groups including security, monitoring, and architecture/operations. I create, update, and deliver policy on all matters pertaining to computers, electronic devices, and security. I work within South Carolina state and USC policy to obtain support and equipment and in vendor relations. Over the course of my tenure with the university I have changed the state of IT creating a knowledgeable and modern IT infrastructure and department. I provide training and incentive programs for employees and student workers seeking additional knowledge and skills. I motivate my staff to excel in their areas of interest and push core IT concepts. I have created a paperless and diskless infrastructure creating great efficiencies in document and media management. I have created innovative methods of task management allowing greater IT support availability, more efficient task completion, and project/task tracking. I have designed applications, physical and logical, creating efficiencies in the areas of human resources, finance, public relations, and IT. I instituted weekly management meetings and a weekly IT forum where IT member present on topics of current IT technology, solutions, and IT training. Presentations are video conferenced across campuses and recorded for colleagues, faculty, and staff.

Manager of Information Technology, Strata Decision Technology, Champaign, IL 2006 -2009

Supported a network comprised of over 200 desktops, laptops, and servers with operating systems ranging from Windows XP, Windows Vista, Server 2003, Server 2008, MacOSX, and several Linux distributions. Maintained Cisco and 3COM switches and routers, Blade, NAS, SAN, email, printing, active directory, backup, disaster recovery, security, and virtual infrastructures. Maintained continual uptime of production environment comprised of web and database servers. Worked with vendors and client relations to create creative solutions and solve technical problems. Planned projects, which included budgeting, timelines, resource management, task management, and risk analysis. Currently chair two operational groups (e-mail and data operations) and contribute to several others (security, management, monitoring, and IT architecture operations). Created and implemented unique solutions for various operational groups and departments, such as collaboration tools (websites and applications). Designed graphical user interfaces to complex applications and/or command line interfaces. Created proof of concepts for cutting-edge software and hardware solutions, and many projects of a similar nature. Supervised, trained and mentored staff members.

Systems Administrator, Beckman Institute, Champaign, IL 2004-2006

Repaired, upgraded, and managed the maintenance and health of a 30+ Windows and Linux network at a large state university. Duties included network troubleshooting and installing of hardware and software for custom solutions. Managed Windows 2003 Domain Server with Active Directory for Windows and Linux workstations. Created and implemented website using HTML, Flash, and CSS. Consulted on graphic design and technical projects.

Information Technology Manager, Publication Services, Champaign, IL 2001-2004

Managed IT and various projects including programming, web, database development. Oversaw systems administration for 70+ workstations and servers using various operating systems including MacOS, Windows, Linux, and Unix. Responsible for maintenance, upgrades, software installation and support for network, web, email, file, and print services. Created and implemented procedures to increase productivity and efficiency. Advised on productivity, quality assurance, development, and training. Managed a variety of projects and tasks effectively working with vendors, departments, and clients such as web site design, multimedia design, training, application development, and many pre-press related projects.

Technical Consultant, BCM Services, Champaign, IL 1996-present

Built, repaired, upgraded, and maintained PC/Macintosh computers for several companies. Designed, developed, and assisted in the design of websites. Programmed in Perl for CGI applications. Consulted on hardware and software for the setup and development of projects and networks.

Product Development Manager, Software USA, San Diego, San Diego, CA 1996 -2001

Managed Windows and Macintosh Product Development, Art, and Technical Support departments, Internet/Intranet sites, and special projects. Created documentation and reviewed software and hardware for internal use. Acted as liaison between departments and as a company representative for potential clients, trade shows, and events. Troubleshot, upgraded, and maintained PC/Mac computers within department. Developed and designed stylized applications that became the company’s primary delivery products. Managed, programmed, and designed art and audio for interactive software titles.

COMPUTER SKILLS

Networking, Email and Backup

Active Directory, Intermediate

CISCO IOS, Basic

Microsoft Exchange, Basic

Lotus Domino Email Server, Intermediate

Postfix & Sendmail Email Server, Intermediate

TCP/IP, Intermediate

Tivoli Storage Manager - Enterprise Backup Server, Expert

Group Policy, Intermediate

Operating Systems

Microsoft Windows 3.11, 95,98,ME, XP, Expert

Microsoft Windows Server 2008, Intermediate

Microsoft Windows Servers 2000, 2003, Expert

Linux and Unix, Intermediate

MacOS and MacOSX, Expert

Programming

C++, Intermediate

Microsoft PowerShell, Basic

Design

3D Design, Intermediate

Video Editing, Intermediate

Web Design, Expert

Suites and Other

Adobe Products, Intermediate

Macromedia Products, Expert

Microsoft Office Suite, Expert

Microsoft Operations Manager, Intermediate

Microsoft Visio, Intermediate

Microsoft Project, Intermediate

Microsoft OneNote, Intermediate

Virtualization

Microsoft SoftGrid, Intermediate

VMWare ESX, Intermediate

VMWare ThinApp, Intermediate

VMWare View, Intermediate

VMWare Stage Manager, Intermediate

EDUCATION

B.S., Information Technology, University of Phoenix. 2008

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